To Whom It May Concern, We are in receipt of Ms***’s complaintThank you for bringing this matter to our attentionWe have been trying to continue working for Ms***One must actively participate in the program in order for us to do soMs [redacted] has disputed her charge several timesWe recently reached out to Ms [redacted] upon receipt of this complaint to discuss her program and try to provide her encouragementHowever, she is not interested in doing soWe believe it would be beneficial for her to give the program a fair chanceShe did sign an agreement which states her fee is non-refundable after her 3-day right to rescind and she also signed a client obligation form which states she agrees she must meet all of her purchased referrals in order to give our company the full opportunity to meet her expectations of our programShe also agrees, per this form, to resolve any issues directly with our staff prior to contacting any third-party agenciesWe only wish to move forward in a positive direction with Ms***’s programWe ask her to actively participateWe have her best interest at heartThank you Kindest Regards, Rhode Island Matchmakers
The responses Rhode Island Matchmakers are making are getting more and more absurd( I wonder if the Revdex.com is reading this and if they will mediate or intervene? ) None of their responses are dealing with the issues head on and all they are doing is hiding behind the fact that the contract is non-refundable: They are not addressing the “bait and switch” tactic of the sales rep telling me I’d have a date by next week, yet their intro email says it will take up to weeksThis is a large discrepancy in promises, expectations and commitmentThey are not addressing the fact that the sales rep said I would be easy to match up because I was open to matches in New York, Connecticut, Rhode Island, and Massachusetts I cannot fathom how a “large” dating service with offices “everywhere” cannot find matches in four states within weeks I firmly believe it’s because they don’t have men signed up, and this is a service for sad women who believe that a matchmaking service has enough men and women to make matches, because that is what the sales rep tells them to sign upThey are misrepresenting the fist match they presented me withI did not “decline” meeting the first man presented to me I emphasized to them that he did not meet my criteria and was disappointed in them for presenting me someone outside of my age range, outside of my height range, and outside of job status rangeFurther, this match was presented me four weeks after signing up This four-week wait is unacceptable considering what the sales rep said and considering the four states I am open toI told them that I did not consider this a match and don’t understand how they consider it a match I spent more than an hour with the sales rep going over my criteria I spent more time answering questions on their website about criteria How can they present me a man who does not meet my criteria?! That is absurd they would think he was a match I believe they present matches that are well outside criteria so that if a refund situation is presented they can hide behind the fact that they presented me with a match If they really are “here for me” and want to “find me someone special”, how can they find someone who is NOT my match and then consider that a match? It’s all a ployTheir response that they “found” but did not “present” me a match is the most absurd answer yet Their job is to find matches and present them They said they “ultimately decided not to present”? But for what reason! Why would they not present when they care about me and want to find me someone special There’s no reason not to present me with matches If they did not feel it was a match and that’s why they didn’t match us together then IT IS NOT A MATCH and should not be considered a match They are not addressing any of the lies [redacted] told me — such as the committee declined my request for refund, but that [redacted] told me it had not declined and it was still in reviewThey are not addressing the lie that [redacted] told me [redacted] was the president, but she is actually another client directorThey are not addressing the fact that the last match they found (***), they did not give me his contact information I paid $for this service, I expect contact information Why should [redacted] only receive my confidential contact information and not me? Because, I believe that there is no *** If he was the only one to receive contact information, then they violated my confidentiality and I firmly believe that this alone will be enough to void the contract I insist on a refund I cannot and will not trust this company in such an important matter as my love life They have not fulfilled, in any way, what they promised to do for my love life Worse, they have lied and misrepresented the truth at every step Regards, [redacted]
To Whom It May Concern, We are in receipt of Ms***’s additional information provided to the Revdex.comMs [redacted] simply provided her phone records, but not a recording of a phone conversationWe explained to her on several occasions we have logs from her calls and acknowledged she called but reminded her she did not request to cancel within her 3-day right to rescind, per the agreementWe explain our calls may be monitored OR recorded for quality assurance purposesOur representative did not state the information Ms [redacted] is claiming about our program, etcWe are unable to control how one will interpret a conversationWe did offer to alter Ms***’s program to show her we have her best interest at heart and would like to continue working with her, even if that means changing the termsThis was presented as a courtesy to herShe was unopen to our offerWe informed Ms [redacted] we have an affiliate company in Boca Raton, which is miles from her Florida residenceMs [redacted] said she will not drive miles to meet someoneWe explained she would not necessarily be driving miles to meet all referralsThe office is located miles away, but there are clients in the surrounding areaTherefore, there is a good potential of some of them being closer to herShe then stated she was coming back to Rhode Island soon, so we offered to have the affiliate cross-match with us while she’s in townAt this point, Ms [redacted] began using abusive languageWe have been unable to encourage Ms [redacted] to continueWe are affiliated with many matchmaking firms around the nation, but not every single one of themIt is an assumption that a company “does not want to work with us”, because we do not happen to be affiliated with themAs we have explained, we have helped countless couples in their quest to find one anotherWe are only trying to do the same for Ms***We encourage Ms [redacted] to contact [redacted] in Boca Raton to discuss coming in for a consultationShe has been unreceptive to our various attempts to resolve this matterWe are unsure what else we can do at this point in timeKindest Regards, Rhode Island Matchmakers
Date: 6/13/Re: [redacted] Case #: [redacted] To Whom It May Concern, We are surprised to receive this complaint from Mr***Mr [redacted] has received our services thus far and everything has been provided to him exactly as it was described to him both verbally during his interview and according to the paperwork he signed and received copies ofAfter Mr [redacted] joined our services and completed his online profile, his account was activatedWe matched him with his first referral on 4/They met one another for a dateWe then matched Mr [redacted] with another woman on 4/He contacted us on 4/and asked if someone called our office on his behalf, because he is now claiming he is “not well” to dateMr [redacted] signed a form agreeing that he is in good health and has no limitations which would prevent him from following through with our programIn addition, Mr [redacted] would have had to send a cancellation letter in writing by the end of the day on 4/in order to be eligible for a refund, per his signed agreementShortly thereafter, Mr [redacted] filed a credit card disputeWe provided the requested documentation and the case was closed in our favorWe immediately reached out to Mr***, discussed his fears and he agreed to move forward with his programHe received a new match on 6/Now, we have received this complaint, to our dismayIn addition to signing a non-refundable agreement, Mr [redacted] also signed a client obligation form which states he agrees he must meet all of his purchased matches in order to give us the full opportunity to meet his expectations of the programHe also agrees not to go to any outside agency prior to trying to resolve any issues directly with our staffEverything has been right on schedule with Mr***’ programWe ask that he maintains an optimistic attitude and gives the program a fair chance Thank you, Rhode Island Matchmakers
To Whom It May Concern,We are in receipt of Ms [redacted] complaint and will address her situation below.Ms [redacted] joined our services on 10/21/and purchased matchesWe have found compatible, potential gentlemen to match her withUnfortunately, not all of these matches worked out, for one reason or anotherMs [redacted] was given information about each man when a match was presented to herEvery man that we found for Ms [redacted] showed to be most mutually compatible with her, according to their profile informationMs [redacted] agreed to meet the men she arranged dates withWe did not count quite a few of the referrals and some were cancelledSince certain matches did not materialize, we are continuing our search for Ms [redacted] We want Ms [redacted] to understand that we have her best interest at heart and only want success for her.Yes, we do have various men in our programWe are unable to provide an exact number of clients in our program, as our active (available) client list changes on a regular basis – clients go on hold, they become unavailable, they meet someone special, etcIn addition, we can only match our clients with those who are compatibleSometimes we may have clients in mind for someone, but once they complete their online profile and compatibility questionnaire, we are then able to research and determine whether or not a couple is ultimately compatible with one anotherWe are very selective of whom we match our clients withOur only goal is success with each and every match we put together.As you can see, we have been working very hard on behalf of Ms [redacted] and only want to continue working for herWe know there is someone special out there for herPlease note that Ms [redacted] signed an agreement which states that the only time a refund is possible is within the client’s 3-day right to rescindTherefore, a refund would not be an option at this timeAlso, Ms [redacted] signed a client obligation form which states that she agrees to meet all of her matches in order to give our company the full opportunity to meet her expectations of the programShe also agrees not to go to any outside agency before trying to resolve any issues directly with Client ServicesIf they still cannot correct the problem, Ms [redacted] agrees to allow Client Services to set up a phone meeting with a senior member of the Client Resolution Team to try to resolve the complaint to her satisfactionWe left her a voice message to discuss her program and concerns.As we stated, we want nothing more than to continue working with Ms [redacted] and help her find someone specialWe hope to have this resolved and move forward in a positive direction.Rhode Island Matchmakers Thank you,Rhode Island Matchmakers
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To begin my complaint, I have followed the instructions, I agreed tooI reached out twice with complaints to RI Matchmakers, but their complaint department and matchmaking department is the same, which is unprofessional and unethicalTo date, the company has provided eight men Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To Matchmakers of RI: I have no reason to believe in your response and very late offer for me to participate when I was told by your employee just two weeks after I signed with your Company that there were no clients even near my age of 77--and now nearly 78, how long should I be expected to wait for these imaginary suitable matches? Your contract states that there would be a "suitable" match within weeks which never did materialize nor was there any attempt to correspond with me personally even after I put the matter in dispute with my credit card You have denied to the credit card cothe mistruths that were clarified by your employee as falsehoods I had no reason for skepticism in days until I inquired about the Florida affiliates that I was told were near me in Juno Beach only to learn that was untrue How ironic that you are telling me that I need to meet all my matches when I was told by your employee it was unlikely that any even near my age would materialize and if they did she had no idea when that might occur I believe your procrastination in communicating, your failure to provide the promised services within the contracted term (let alone months later), and your lack of acknowledging that you do not have the affiliates in Florida that I requested should prompt you to immediately refund my credit card in the amount of $5,before any further 3rd parties become involved Regards, [redacted] ***
To Whom It May Concern, We are in receipt of Ms***’s complaintThank you for bringing this matter to our attentionWe have been trying to continue working for Ms***One must actively participate in the program in order for us to do soMs [redacted] has disputed her charge several timesWe recently reached out to Ms [redacted] upon receipt of this complaint to discuss her program and try to provide her encouragementHowever, she is not interested in doing soWe believe it would be beneficial for her to give the program a fair chanceShe did sign an agreement which states her fee is non-refundable after her 3-day right to rescind and she also signed a client obligation form which states she agrees she must meet all of her purchased referrals in order to give our company the full opportunity to meet her expectations of our programShe also agrees, per this form, to resolve any issues directly with our staff prior to contacting any third-party agenciesWe only wish to move forward in a positive direction with Ms***’s programWe ask her to actively participateWe have her best interest at heartThank you Kindest Regards, Rhode Island Matchmakers
The responses Rhode Island Matchmakers are making are getting more and more absurd( I wonder if the Revdex.com is reading this and if they will mediate or intervene? ) None of their responses are dealing with the issues head on and all they are doing is hiding behind the fact that the contract is non-refundable: They are not addressing the “bait and switch” tactic of the sales rep telling me I’d have a date by next week, yet their intro email says it will take up to weeksThis is a large discrepancy in promises, expectations and commitmentThey are not addressing the fact that the sales rep said I would be easy to match up because I was open to matches in New York, Connecticut, Rhode Island, and Massachusetts I cannot fathom how a “large” dating service with offices “everywhere” cannot find matches in four states within weeks I firmly believe it’s because they don’t have men signed up, and this is a service for sad women who believe that a matchmaking service has enough men and women to make matches, because that is what the sales rep tells them to sign upThey are misrepresenting the fist match they presented me withI did not “decline” meeting the first man presented to me I emphasized to them that he did not meet my criteria and was disappointed in them for presenting me someone outside of my age range, outside of my height range, and outside of job status rangeFurther, this match was presented me four weeks after signing up This four-week wait is unacceptable considering what the sales rep said and considering the four states I am open toI told them that I did not consider this a match and don’t understand how they consider it a match I spent more than an hour with the sales rep going over my criteria I spent more time answering questions on their website about criteria How can they present me a man who does not meet my criteria?! That is absurd they would think he was a match I believe they present matches that are well outside criteria so that if a refund situation is presented they can hide behind the fact that they presented me with a match If they really are “here for me” and want to “find me someone special”, how can they find someone who is NOT my match and then consider that a match? It’s all a ployTheir response that they “found” but did not “present” me a match is the most absurd answer yet Their job is to find matches and present them They said they “ultimately decided not to present”? But for what reason! Why would they not present when they care about me and want to find me someone special There’s no reason not to present me with matches If they did not feel it was a match and that’s why they didn’t match us together then IT IS NOT A MATCH and should not be considered a match They are not addressing any of the lies [redacted] told me — such as the committee declined my request for refund, but that [redacted] told me it had not declined and it was still in reviewThey are not addressing the lie that [redacted] told me [redacted] was the president, but she is actually another client directorThey are not addressing the fact that the last match they found (***), they did not give me his contact information I paid $for this service, I expect contact information Why should [redacted] only receive my confidential contact information and not me? Because, I believe that there is no *** If he was the only one to receive contact information, then they violated my confidentiality and I firmly believe that this alone will be enough to void the contract I insist on a refund I cannot and will not trust this company in such an important matter as my love life They have not fulfilled, in any way, what they promised to do for my love life Worse, they have lied and misrepresented the truth at every step Regards, [redacted]
To Whom It May Concern, We are in receipt of Ms***’s additional information provided to the Revdex.comMs [redacted] simply provided her phone records, but not a recording of a phone conversationWe explained to her on several occasions we have logs from her calls and acknowledged she called but reminded her she did not request to cancel within her 3-day right to rescind, per the agreementWe explain our calls may be monitored OR recorded for quality assurance purposesOur representative did not state the information Ms [redacted] is claiming about our program, etcWe are unable to control how one will interpret a conversationWe did offer to alter Ms***’s program to show her we have her best interest at heart and would like to continue working with her, even if that means changing the termsThis was presented as a courtesy to herShe was unopen to our offerWe informed Ms [redacted] we have an affiliate company in Boca Raton, which is miles from her Florida residenceMs [redacted] said she will not drive miles to meet someoneWe explained she would not necessarily be driving miles to meet all referralsThe office is located miles away, but there are clients in the surrounding areaTherefore, there is a good potential of some of them being closer to herShe then stated she was coming back to Rhode Island soon, so we offered to have the affiliate cross-match with us while she’s in townAt this point, Ms [redacted] began using abusive languageWe have been unable to encourage Ms [redacted] to continueWe are affiliated with many matchmaking firms around the nation, but not every single one of themIt is an assumption that a company “does not want to work with us”, because we do not happen to be affiliated with themAs we have explained, we have helped countless couples in their quest to find one anotherWe are only trying to do the same for Ms***We encourage Ms [redacted] to contact [redacted] in Boca Raton to discuss coming in for a consultationShe has been unreceptive to our various attempts to resolve this matterWe are unsure what else we can do at this point in timeKindest Regards, Rhode Island Matchmakers
Date: 6/13/Re: [redacted] Case #: [redacted] To Whom It May Concern, We are surprised to receive this complaint from Mr***Mr [redacted] has received our services thus far and everything has been provided to him exactly as it was described to him both verbally during his interview and according to the paperwork he signed and received copies ofAfter Mr [redacted] joined our services and completed his online profile, his account was activatedWe matched him with his first referral on 4/They met one another for a dateWe then matched Mr [redacted] with another woman on 4/He contacted us on 4/and asked if someone called our office on his behalf, because he is now claiming he is “not well” to dateMr [redacted] signed a form agreeing that he is in good health and has no limitations which would prevent him from following through with our programIn addition, Mr [redacted] would have had to send a cancellation letter in writing by the end of the day on 4/in order to be eligible for a refund, per his signed agreementShortly thereafter, Mr [redacted] filed a credit card disputeWe provided the requested documentation and the case was closed in our favorWe immediately reached out to Mr***, discussed his fears and he agreed to move forward with his programHe received a new match on 6/Now, we have received this complaint, to our dismayIn addition to signing a non-refundable agreement, Mr [redacted] also signed a client obligation form which states he agrees he must meet all of his purchased matches in order to give us the full opportunity to meet his expectations of the programHe also agrees not to go to any outside agency prior to trying to resolve any issues directly with our staffEverything has been right on schedule with Mr***’ programWe ask that he maintains an optimistic attitude and gives the program a fair chance Thank you, Rhode Island Matchmakers
To Whom It May Concern,We are in receipt of Ms [redacted] complaint and will address her situation below.Ms [redacted] joined our services on 10/21/and purchased matchesWe have found compatible, potential gentlemen to match her withUnfortunately, not all of these matches worked out, for one reason or anotherMs [redacted] was given information about each man when a match was presented to herEvery man that we found for Ms [redacted] showed to be most mutually compatible with her, according to their profile informationMs [redacted] agreed to meet the men she arranged dates withWe did not count quite a few of the referrals and some were cancelledSince certain matches did not materialize, we are continuing our search for Ms [redacted] We want Ms [redacted] to understand that we have her best interest at heart and only want success for her.Yes, we do have various men in our programWe are unable to provide an exact number of clients in our program, as our active (available) client list changes on a regular basis – clients go on hold, they become unavailable, they meet someone special, etcIn addition, we can only match our clients with those who are compatibleSometimes we may have clients in mind for someone, but once they complete their online profile and compatibility questionnaire, we are then able to research and determine whether or not a couple is ultimately compatible with one anotherWe are very selective of whom we match our clients withOur only goal is success with each and every match we put together.As you can see, we have been working very hard on behalf of Ms [redacted] and only want to continue working for herWe know there is someone special out there for herPlease note that Ms [redacted] signed an agreement which states that the only time a refund is possible is within the client’s 3-day right to rescindTherefore, a refund would not be an option at this timeAlso, Ms [redacted] signed a client obligation form which states that she agrees to meet all of her matches in order to give our company the full opportunity to meet her expectations of the programShe also agrees not to go to any outside agency before trying to resolve any issues directly with Client ServicesIf they still cannot correct the problem, Ms [redacted] agrees to allow Client Services to set up a phone meeting with a senior member of the Client Resolution Team to try to resolve the complaint to her satisfactionWe left her a voice message to discuss her program and concerns.As we stated, we want nothing more than to continue working with Ms [redacted] and help her find someone specialWe hope to have this resolved and move forward in a positive direction.Rhode Island Matchmakers Thank you,Rhode Island Matchmakers
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To begin my complaint, I have followed the instructions, I agreed tooI reached out twice with complaints to RI Matchmakers, but their complaint department and matchmaking department is the same, which is unprofessional and unethicalTo date, the company has provided eight men Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To Matchmakers of RI: I have no reason to believe in your response and very late offer for me to participate when I was told by your employee just two weeks after I signed with your Company that there were no clients even near my age of 77--and now nearly 78, how long should I be expected to wait for these imaginary suitable matches? Your contract states that there would be a "suitable" match within weeks which never did materialize nor was there any attempt to correspond with me personally even after I put the matter in dispute with my credit card You have denied to the credit card cothe mistruths that were clarified by your employee as falsehoods I had no reason for skepticism in days until I inquired about the Florida affiliates that I was told were near me in Juno Beach only to learn that was untrue How ironic that you are telling me that I need to meet all my matches when I was told by your employee it was unlikely that any even near my age would materialize and if they did she had no idea when that might occur I believe your procrastination in communicating, your failure to provide the promised services within the contracted term (let alone months later), and your lack of acknowledging that you do not have the affiliates in Florida that I requested should prompt you to immediately refund my credit card in the amount of $5,before any further 3rd parties become involved Regards, [redacted] ***