Rhode Island Monthly Magazine

Hello My dear staff of Revdex.com , *** filed on 9/*/by consumer Vinay K***. Sorry that I did not get back to you as earlier as possible I truly apologize for that. This is my side of the story : We were contracted by ** *** *** to do his network cabling , camera
system, buzzer system and intercom and telephone system as well Our job is to provide him with the installation and to make sure everything is working smoothly before we leave We do not have any maintenance contract with the customer We gave the customer the best deal ever when it comes to the cost of the job The job was finished , he was amazed and very happy about the job we did Though it takes them a while , they made the payment as we agreed upon Anytime ** *** has a question or need an additional help , we always assist him without additional charge knowing very well that I don't have any maintenance contract with him This is how far we are willing to help this customer The problem was about his locks called electric strikes .We did not provide him the new electric strikes (FOLGER ADAMS 310-2)We took his old electric strike from the old office and re-install them in the new office This piece of equipment called electric strike (FOLGER ADAMS 310-2) has a life cycle of 3,buzzing time and cost $; after buzzing 3,times , the coil inside the strike burn out and need to be repaired , replaced After releasing his front door for more than 3,times , the coil inside the strike burned and the device need service or replacement . We calmly explain it to ** *** but he does not understand it He told me he could care less about it .He said he is not an expert in strike and say it was working fine in the old premise , its because we touched it , that is why the strike went bad To avoid confrontation or dispute with the customer , we replace the strike at our own cost He called us , couple of weeks later about his digital video recorder He told us the device is not working well and need to be replacedWithout me verifying what he said or questioning him , we changed the recorder with no problem and we did not charge him for changing the DVR months later on , the door strike on his second door also has the same problem The strike's cycle of work expire and the strike need to be replaced or fixed This time once again , he was expecting us to fix it at no cost but after several back and forth discussion he agreed to pay half of the device cost $($ 250.00) after we completed the repair job After the repair was done , ** *** refuse to even pay the bargain price of $ He told me that he refused to pay the money because he needed his office digital video recorder to be put online and on his network before he will release the payment of $ We told him that he needs to pay us first before we can move on with repairing or servicing his equipment ** *** told us that either we do what he tell us to do or he will sought us or damage our reputation That is my side of the story This is what happenedAlexander A*** Office Manager Global Communications, Hardware & Contracting