Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this reso**tion.] Regards, Yes in fact [redacted] Company did come out to the unit for the second time to inspect the problemWe were advised by the technician [redacted] on the 24th of July that the inside of the coil pack was filthy and that it had to be cleaned(which the first technician that came out [redacted] stated was cleaned and the problem was supposedly fixed) He then told us that he was going to the office to report his findings and to quote them an estimate of how much it would cost to thoroughly clean itHe then told us that it was up to the office if they wanted to hire the company or not but if they did, they would not be able to repair it until the following weekI was contacted at 5:p.mthat the office staff were trying to enter my unit, and they installed a window unit Friday July 24th @ 5:40p.m I have a picture of the thermostat also taken that day before and after the window unit was installedThe temperature was degrees not After the unit was installed, we were notified that the maintenance crew would be back Saturday @ a.mJuly 25th to take out the entire unitSaturday July @ 10:a.mthe maintenance crew got on roof topSome time after 12p.mthe unit was then placed backNO ONE came inside to verify the temperature or to see if it was working properly after the cleaningor notIf the job was something as simple as the maintenance cleaning it, why then in fact it took an Licensed A.Ccompany to come out TWICE for the same problem when "supposedly" according to MsT [redacted] the problem was fixed on FridayJune 13thShe advised you that her maintenance were certified a.cspecialist, so why would it take another company to come out and point out to her staff how filthy the coil pack was? We have not heard from office staff since Friday July 24thThey would not know the temperature inside this unit bc they've never came back to verify itThe window unit is greatly appreciated, it has done wonders and has made an huge difference in temperature!
Laguna [redacted] was already soldI called Holly [redacted] at [redacted] and asked her to provide her unit#, date of leaving Laguna ***,amount of Deposit, so that we can go back and research the recordThere is no data sheet from the Leasing Office provided that we have any balance credit to her I left my number [redacted] for her to call me backOr can email to me at: [redacted] Will resolve this matter once information is received from ex-tenantThanksAlex **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this reso**tion.] Regards, Yes in fact [redacted] Company did come out to the unit for the second time to inspect the problemWe were advised by the technician [redacted] on the 24th of July that the inside of the coil pack was filthy and that it had to be cleaned(which the first technician that came out [redacted] stated was cleaned and the problem was supposedly fixed) He then told us that he was going to the office to report his findings and to quote them an estimate of how much it would cost to thoroughly clean itHe then told us that it was up to the office if they wanted to hire the company or not but if they did, they would not be able to repair it until the following weekI was contacted at 5:p.mthat the office staff were trying to enter my unit, and they installed a window unit Friday July 24th @ 5:40p.m I have a picture of the thermostat also taken that day before and after the window unit was installedThe temperature was degrees not After the unit was installed, we were notified that the maintenance crew would be back Saturday @ a.mJuly 25th to take out the entire unitSaturday July @ 10:a.mthe maintenance crew got on roof topSome time after 12p.mthe unit was then placed backNO ONE came inside to verify the temperature or to see if it was working properly after the cleaningor notIf the job was something as simple as the maintenance cleaning it, why then in fact it took an Licensed A.Ccompany to come out TWICE for the same problem when "supposedly" according to MsT [redacted] the problem was fixed on FridayJune 13thShe advised you that her maintenance were certified a.cspecialist, so why would it take another company to come out and point out to her staff how filthy the coil pack was? We have not heard from office staff since Friday July 24thThey would not know the temperature inside this unit bc they've never came back to verify itThe window unit is greatly appreciated, it has done wonders and has made an huge difference in temperature!
Laguna [redacted] was already soldI called Holly [redacted] at [redacted] and asked her to provide her unit#, date of leaving Laguna ***,amount of Deposit, so that we can go back and research the recordThere is no data sheet from the Leasing Office provided that we have any balance credit to her I left my number [redacted] for her to call me backOr can email to me at: [redacted] Will resolve this matter once information is received from ex-tenantThanksAlex **