Rhorer Mutual Industries, Inc.

We acknowledge the customer's statements and disagree with his opinion He received the discount he requested, so we don't understand why he needs to act further His statements are and we will defend our business practices as necessary

Complaint: ***
I am rejecting this response because: yes, I was not looking for anything, I am trying to help educate the general population about this company's illegal and misleading advertising practices I have also provided information to the NJ Division of Consumer Affairs for possible criminal investigation
Regards,
*** ***

The customer who wrote this complaint was not present at the time of service and did not provide any contact information The person who was at the home at the time of service was our only contact There is nothing functionally wrong with the dishwasher, however the technician noticed
significant mineral deposit build up He offered to sell the customer the product we recommend to remove the build up When she declined, there was nothing more for us to do Depending on the level of build up and the hardness of the water, it may take something stronger than vinegar, and many cycles, to remove the buildup The customer paid for a service fee and we performed our service by coming to the home and diagnosing the appliance The customer is not entitled to a refund

We have responded directly to the attorney that Ms*** retained In addition, she has received a refund Our technician did not damage her stove The repair would have required additional parts and labor due to some burner parts being seized

Complaint: ***
I am rejecting this response because:
I did not misunderstand the coupon I read English fine The terms on the coupon do not match their verbal terms this is advertising and against the lae
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It's been nearly months since I first contacted Appliance Master about repairing my dishwasherAt this point I just want a refund of the $that I paid when the technician came to my homeHe did not perform any "diagnosis" beyond what I had already done, namely push buttons and watch the Econ/Delicate light illuminateI had done that prior to calling Appliance Master and told that to BillBill said it could be the control board or other problems and would cost about $to repairThe technician used the same information that I told Bill and said it would cost over $to repairI would not have chosen Appliance Master if they told me the cost to repair it would be $400.After calling Appliance Master almost a dozen times and emailing times I was frustratedThe women who answered the phone said only Bill could handle this issueBill NEVER returned my emails or answered any of my phone callsThe last time I had called Appliance Master I was not irrational but I was frustrated and at one point spoke loudly, the woman on the phone said she couldn't help me and slammed the phone downI don't want anyone from Appliance Master coming to my home I've already been treated very poorly by the companyI want a refund so I can move forward with repairing my dishwasher
Regards,
*** ***

Complaint: ***
I am rejecting this response because:There was NO diagnosis done!!! The tech even admitted it He was on the phone with the home office telling them he wasn't charging us for a service call, but they said he had to I am perfectly capable of reading a code of the refrigerator and calling ** myself - FOR FREE I got more information on *** in minutes than the tech got over the phone in an hour I'm sorry, but standing in my kitchen, reading a code to someone on the phone, then that person looking at a chart and ordering the most expensive part that matches that code is NOT A DIAGNOSIS!!!!!!!!!! There are tons of complaints all over the internet claiming the same thing As mentioned, we were willing to pay the diagnostic fee at that point even though we were horribly disgusted with the service The reason we cancelled the check and refuse to pay this company a dime was not even addressed in their response The tech made the refrigerator worse by forcefully pulling it out of the wall, breaking something in the process There is now NO code appearing on the display and neither the refrigerator nor freezer are cooling at allAnd, as mentioned, when I called ** myself after the tech left, the customer service rep had notes that said "tech was too busy to troubleshoot"They are in the process of sending me this transcript So, not only will we not give this company a dime, we have contacted a lawyer to seek damages for a replacement refrigerator
Regards,
*** ***

A check was mailed to the customer today for the difference between the service fee and her deposit We consider this matter to be closedMaggy C Appliance Master, Inc

Complaint: ***
I am rejecting this response because:the real issue is that the technician from Appliance Master damaged my stove and I had to replace the stove at a cost of $I believe Appliance Master should be held accountable for the actions of their technicians
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I am not requesting a refund on the parts that were installed. I am requesting a REIMBURSEMENT for all the food and medications that I lost because of their extreme delays and lies to both the Landlord and I in fixing the refrigerator. I have already provided emails showing that I complained to the President of the company and received No response, I have also previously sent an email showing the lies that Kari told my Landlord. The landlord and I were in CONSTANT communication.I have attached ANOTHER email between my Landlord and I indicating that if Abe could not work on Friday or Saturday b/c of religious reasons (which turned out to be a lie anyway) then why couldn't Appliance Master send a DIFFERENT Tech on Friday evening or Saturday? This delay was unnecessary and I lost over $worth of food and medications. I have also attached several pictures of my food buried in the snow! in an effort to try to salvage it. Please see additional attachmentsI have already indicated that I have A LOT of evidence regarding everything that occurred; including Audio, Video, pictures and the emails. If Appliance Master is unwilling to reimburse me for the $of lost food and medications, through this Revdex.com process, then I will have no choice but to file a Complaint against them with the Court. I have all my documentation typed up so it will be very easy for me to file the necessary documents with the Court. However, if I have to go to Court with them I will be filing my Complaint for MORE than the $I am currently requesting, because they have wasted SO MUCH OF MY TIME and caused me SO MUCH AGGRAVATION on trying to resolve this matter. I ALSO HAVE PRINTED OUT THE Revdex.com page for this Company, Appliance Master, showing the OTHER COMPLAINTS THAT HAVE BEEN FILED AGAINST THIS COMPANY WITH THE Revdex.com, and that will also be included in the Court documents if and when I have to file paperwork with the Court. I work for a lawyer so I understand what is a Reasonable and what is an unreasonable demand, and my demand is reasonable. Once the Judge sees all the videos, emails and hears the Audio, I have No Doubt that he will award me the justifiable amount that I am requesting. Thank you
Regards,
*** ***

resolved

Complaint: ***
I am rejecting this response because:I have a lot of evidence, including Audio recordings from Abe stating that when he left on Monday, *** my Landlord immediately approved the repairs, and that he clicked the "check box" on his tablet to Order the parts, HOWEVER, it goes back to someone else at the office that actually does the Ordering and THEY waited days to order the parts.I have attached emails documents: that I sent to the *** - an email address that I found on their site. That was on Thursday the 16th, I received NO response to that email. When Abe came on Sunday to do the repairs, I casually asked him what religion he is that doesn't allow him to work on Fridays or Saturdays? He said "it's not a religious thingEverybody gets days off and my days off are Fridays and Saturdays, that's JUST MY PREFERENCE".I have Audio evidence, text message evidence as well as the emails I have attached
Regards,
*** ***

The person lodging this complaint is not the owner of the appliance, nor did she pay for the repair No refund is due The parts were ordered when the landlord paid a deposit on Wednesday The refrigerator has been repaired; therefore no refund is justified

Unless the customer can provide a receipt from a reputable service company showing that we misdiagnosed the complaint, no refund is justified We did not try to sell the customer *** ***, there is a product called *** which is stronger than vinegar and can assist with the kind of mineral build up experienced by the customer I would recommend that in the future the customer try to be present when service is performed so the information imparted by the technician is adequately relayed and understood

Complaint: ***
I am rejecting this
response because: The technician didn't diagnose anythingHe did not examine my dishwasherHe did not unscrew anythingHe did not try to run the dishwasherHe listened to the exact same information that I provided for Bill (the owner) on the telephone and then proclaimed the control board would need to be replaced at a cost in excess of $During my extensive phone conversation with Bill prior to the techs arrival we discussed the problem with the DW - long running time and water not heating up, and the possibilities of the DW having a loose wire, a bad solder, a bad heating element or a bad control boardBill told me it would cost around $if it was the control boardThe technician came to my house and without ever inspecting the DW gave me a quote of over $to replace the control boardI emailed Bill times and called the office many timesBill has never returned my emails or phone callsThe different women who answer the phone just tell me to email Bill againThis has been going on about monthsI want my $back that they charged for a "diagnosis," since the tech did not perform any service that could be considered a diagnosisIf Bill would have told me that it would be around $to repair I never would have used his company
Regards,
*** ***

We apologize for the delay A refund is in process for the customer and it should be sent before the end of the month

Complaint: [redacted]
I am rejecting this response because:the response is incomplete and does not reflect what transpired. The deposit that I gave them was for parts and I did not receive any parts. On the second visit the technician damaged the stove by using a blow torch instead of a drill. At that point service was discontinued. All correspondence was sent to [redacted] at Revdex.com. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Aside from the...

fact that the business has been dragging their feet on this issue for a while (I noticed similar complaints on this business to Revdex.com from other clients) I am concerned that "upon inspection" the business will somehow claim they did not cause the problem, blaming the unit, its age, etc.  Fact: They had an inexperienced technician unqualified to make the repair, who admitted he broke the unit, but now the business owner Bill [redacted] appears to be backing out.   I appreciate we are taking a step forward, but am suspicious of their intentions and feel I need to go on record here.   Let's see what the inspection brings.
Regards,
[redacted]

Our credit card processor can take 3-5 business days for the refund to go through.  Check again in a few days and we will follow up on our end.

Complaint: [redacted]
I am rejecting this response because:Had the technician not canceled (using unclear, poor communication) the free second visit I was promised by customer service, he would have seen no continued evidence of mineral buildup while the problem continued. Incidentally, we were never offered [redacted], we were told to use vinegar or [redacted].I am not sure why the business is choosing not to address that I was told the technician would come out a second time free of charge and that the technician canceled the appointment despite being told on the phone by my mother that the problem had not been resolved. I am still insisting upon a full refund of service fee.
Regards,
[redacted]