RHR Construction

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I can refund the amount the insurance company paid to paint the doors and the installation of GuttersI have tried numerous times to contract out and have not been able to do soThank You [redacted] ***

We have received dollars on a contract that is for dollarsThe roof portion of contract is completeThere are several exterior work orders open due to MR [redacted] not letting our service technician address the work ordersI can not provide a completion invoice because all of the work has not been completed Until Mr [redacted] lets us on property to complete work order, final invoice will not be provided

Initial Business Response / [redacted] (1000, 8, 2015/10/01) */ On 9/25/RHR scheduled a time to meet with both [redacted] & [redacted] @ there address [redacted] Moorhead on 9/29/to discuss the windows, ventilation system & drywall issues On 9/29/@ 3:PM Jerry [redacted] (Owner @ RHR Construction),Loren a representative from the window supplier of windows at this address & other RHR employees met [redacted] at house ( [redacted] was not able to attend meeting)to discuss issues Windows: We found one window in back of house in living room that was not working properly by not locking tight after cranking shutLoren was going to order the new window parts & set up a service call when parts are in the repair this windowother windows throughout the house appeared to be opening & closing properly, with a few that did have some wear on the cranks & crank seal that were ordered also Patio Door: [redacted] brought to our attention that there was a problem with the patio door screen, that blew out of track during a windWe ordered a new screen & will be making an adjustment to the patio door track to help prevent this happening again Sheetrock Repairs: We did walk through house & [redacted] did point out some nail pops & one particular area in the lower level family room that appeared to be tape coming loosethese items will be addressed also Ventilation System: [redacted] brought to our attention his concern with the Heating & Cooling Supply & Returns throughout house not being cleaned before closingI did go through with [redacted] the procedure we have during the construction process if the heat/Furnace is running while building, Explaining how we cover the supply vents upper levels & unhook the return air supply at furnace to minimize dust collecting in furnace & ductworkWhen doing a final clean before closing we pull supply vents & vacuum out any debris seenWe did pull one supply vent in foyer & stuck phone camera in to take a picture down in supply duct to see if there was any build up, what we found appeared to just debris after yearsRHR does not normally clean entire duct system on a new construction cleanI did explain that dust inside the home can come from carpet wear throughout home Electrical Concern: [redacted] explained what they experienced with the upper hallway light fixture falling down due to getting hotIt appears that the light fixture was changed out awhile back, [redacted] explained while putting fixture back up & checking out in attic he noticed wires from fixture looked like they have been hot alsoWe discussed having the electrical contractor that wired house come back for a service call to see if there is any concerns

Roof is complete to customer satisfaction

I will have the leak addressed this week at consumers convenienceI had previously sent someone to look at and had not heard back from the consumer, I assumed it had been taken car ofI spoke with Mr *** about a week or so before he made this complaint and advised I would have someone out there,
I apologize for not addressing it with a week of speaking with himHe can text me at or contact via email, [email protected] and I will respond very quicklyI can have someone go out to his property to determine were the water is penetrating from at his convenience

I will have my service technician call and setup inspection and or repair within the next couple of days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I messaged the company to set up a time as requested, we set up a
time and they came to fix the problemNonetheless, it took weeks for RHR to fix my leakIt took contacting the Revdex.com in order to get my leak fixedThis company is extremely unprofessional and I would not recommend their business to anyone else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory if he does indeed follow through with payment and I would like a itemized invoice for the repairs that were done by this company as he promised to give so I could get a tax credit and a tax ID # for my tax and insurance purposes Thank you, *** ***

Attached is back of contract that signed by homeowner that states on line item number that these damages are excludedI did visit the property to address a pipe that had been improperly installed, which I fixed and sent a roofer back out to seal from outsideI told the property owner that the
nail pops were part of the installation because of the vibration from the installation

I have sent customer refund as originally offered via [redacted] and certified funds

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 I'm not understanding why they won't submit the invoices to the insurance company other wise they won't send us the first check for the work done. Why was all of the work not done in the days you guys were working on the roof?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have all ready filed a claim with this Revdex.com office. Complaint I.D. # [redacted] and as I tried to tell the Revdex.com he would not pay this settlement as he agreed to. I have not received the payment of $500.00 as agreed to by both parties. I have lost faith in the Revdex.com and thought you could help get this company to make right his wrong. Please let me know if you intend to help in this matter any further. TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I would liked to have had the work completed as we agreed, but the settlement that we agreed to the last time filed with this Revdex.com office was at least something.
Regards,

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We have received 5000 dollars on a contract that is for 10000 dollars. The roof portion of contract is complete. There are several exterior work orders open due to MR [redacted] not letting our service technician address the work orders. I can not provide a completion invoice because all of the work has not been completed . Until Mr [redacted] lets us on property to complete work order, final invoice will not be provided.

Please contact me at [redacted] to coordinate repair

I will coordinate with homeowner to fix the issue. I do the need them to be available in the mornings to fix issue. I am available by email or text [email protected] or 832.816.2572I am working in Del Rio, and have poor cellular reception. I can issue resolved by end of week.

I will mail Mr [redacted] a check for 500.00 within the next 10 days. Thank You [redacted]  RHR Construction [redacted]

I can refund the amount the insurance company paid to paint the doors and the installation of Gutters. I have tried numerous times to contract out and have not been able to do soThank You[redacted]