Rhythm Chrysler Dodge Jeep Ram Fiat Reviews (%countItem)
Rhythm Chrysler Dodge Jeep Ram Fiat Rating
Address: 2210 North Gallatin Rd, Madison, Tennessee, United States, 37115
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+1 (615) 855-3526 +1 (615) 859-9528 +1 (615) 859-4954 |
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www.bobfrensley.com
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I would Like a refund of the seven hundred and fifty dollars cash that I paid for towards a red 2017 hyundai sonata that I had returned.
According to their conditional delivery agreement. I returned the car within two days of my initial downpayment. I got the car Wednesday May 8th and returned it Friday May 10th. I returned the car in the same condition they gave it to me in. I also did not yet receive approval from a financial institution yet as I did not get a phone interview from the bank "Global Lending Services".
Full refund of seven hundred and fifty dollars.
We are willing and have been willing to give the deposit back to Mr.. We have tried reaching out to him the past 2 days. When they returned the car and keys they told us their lawyer would contact us. So we have been waiting to hear from them. We try so hard to make every customer happy. We hate that Mr. had a bad experience and we will do everything in our power to make it a good one.
(The consumer indicated he/she DID NOT accept the response from the business.)
In the past two days I haven't been contacted.
We have called Mr. at *** on three separate occasions including today. His check has been mailed certified to the address we have on file. It was out in the mail on Saturday. He will have to sign for it to receive it. If he has any questions he needs to call the office and ask for Michelle at extension ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted once but I was at work an unable to pick up the phone, I will be waiting for the check as promised and if I don't receive it I will call the number and extension they have provided.
I was not valued as a customer and their technician left a coke soda can in my car, no one would ever return my call from the service dept.
My car was towed to Bob Frensley on August 23, 2018 and it wasn't until January 8, 2019, when I came in person to see what was going on after numerous attempts of trying to reach Krista *** and others regarding my jeep, all of a sudden she had an update as I was speaking to her supervisor on January 8. I would always get transferred to other departments and I would never receive a call back even though I was told by their staff that I would receive a call back regarding updates. I do not feel valued as a customer and I do not feel that my car was a priority while being on Bob Frensley's lot. Gary *** (Service Manager) worked with me and he finally was able to give me some details about my car that were very vague and to be honest I don't think he knew what the technicians did because he told me that he didn't know my car was just sitting because usually tow ins are first priority that are complete within a few days. However, 4 months have gone by and my car has been sitting, no one bothered to keep me informed, and they literally just worked on it after I came in person 4 months later. If I had not shown up in person, my car would still be sitting there today, with no one to care to notify me about my vehicle and that's just beyond unacceptable. Gary also told me that he was going to have his top technician look at my jeep, so does that mean everyone else is not qualified to examine or are they incompetent? Lastly, after picking up my vehicle, one of their technicians left an empty coke can in my cup holder.
I am very disappointed with the lack of communication, professionalism, and overall customer experience. Bob Frensley has a 2 star rating with 24 reviews on yelp.com regarding the same issues. It appears through all of this, Gary gave a discount of 150 off my total, which does not sit well with me considering I entrusted this dealership with trained and knowledgeable technicians to take care of my car, out a four months, within one week, someone is able to somewhat let me know what the issue is. The first quote I was given for my car to run ok was 1115.23, and now with the discounted price its 965.18. I complained to their office clerk to pass along a message asking the owner to please assist with this issue. The owner took an additional 99.12 off which made my total 866.06. The owner would not speak with me or call me back. I have left at least two messages to try to come up with a resolved solution She had her niece relay this information to me and I was told by her niece Katie *** that I would only be paying for the parts and not the labor; however, on my final bill I see charge for labor of 162.50. The owner normally responds to reviews on google but she has not responded to my email nor has she took it upon herself to even call me. I tried to give this business a chance to solve this issue but they continue to show me that they do not value customer satisfaction.
This does not make me want to come back for services/car shopping and as a family locally owned business that has been around for over 50 years, as a customer I was not treated like family at all considering the owner's quote "We try to take care of all of our customers like family".
I would ask for a store credit but I do not believe that they will resolve the situation considering the work that I've seen thus far and the culture of their business. I personally believe that I should have received half off my total bill, which would have made my total 433.03 considering the length of time my car sat on their lot, not being a priority, and having careless and unsupervised technician leave their item in my car. I was told that I would not have to pay for labor and I was still charged for labor. I seeking a billing adjustment and refund of 433.03 which will also include the labor that I was charged for.
I personally spoke with Mr. regarding his issues and concerns. Although our advisor should have communicated better, we do have notes of where she spoke to Mr. and was waiting on a call back from him for go ahead on repairs. For the inconvenience we charged the customer cost only. I went above and beyond for the customer once I got involved and did exactly what he asked of me which was get a printed invoice of the repairs and what he would be paying. We discounted and expedited the customers repairs as much as possible for his dissatisfaction.
(The consumer indicated he/she DID NOT accept the response from the business.)
The only person I talked to was Ms. which is the owner's niece. I was told by Ms. that she would have to convey this matter to the owner which is her Aunt, Ms., because she would ultimately be the one to override any decision previously made regarding billing. The fact that Ms., never spoke to me in person confirms that this dealership is in the business of ripping off honest customers. Ms., including her staff, took advantage of me and no one holds any one accountable for their ongoing poor service and customer service skills. Ms. included in her response that I would be paying customer cost only and she stated on the phone that I would be paying for the parts and not labor, yet there was a labor charge on my bill of 162.50, which I can produce so not only are you doing bad business but you are not being truthful at all which is disgraceful and unethical as a business. Your service advisor cannot provide any proof of making ongoing contact with me and let's address the issue of your careless and unqualified staff. Your service advisor never returned my call and she was never available when I did call, which is the reason why I had to come in person in order to make a complaint. There is no reason why a car should be sitting on your lot for 4 months, and your service advisor does not take the initiative to follow up with that customer. I guarantee you will not see those notes in your system because she never did. Yet, you guys are still getting the same reviews on google regarding the same issue!
If you really wanted to go above and beyond how about the owner contacts me personally and apologizes for not treating my car like a priority and assessing the situation to try to continue earning my business. How about you monitor your technicians to make sure they are respecting customers' cars and not leaving their personal trash in customers' cars. Did you know that after picking my car up, one of your technicians left an empty coke can in my cup holder? I am appalled and have never had a customer service issue so horrifying. This is an ongoing issue with multiple customers and I still gave you all the benefit of doubt and tried to let you all redeem yourself but I got bamboozled. In addition to, your service advisor texted me asking me to fill out email survey. Guess what, I never received it and when I told her this, she never responded back to make sure if I had it after she asked me to complete it. So let's not act like she was doing her due diligence when you stated she was waiting for a call back because even after this, it proves that she does not return calls or text messages
After reviewing Mr. service file with the owner and the service manager, we felt as if discounting all repairs to cost and expediting the repairs was extremely fair for the lack of communication the customer received. At this point that is all we are willing to do as the repairs have been done.
I *** purchased a Vehicle from bob *** Chrysler on June 30th 2018. At the time I purchase the car it had brand new tires on the vehicle and now 4,000 miles & 3 months later the tires were extremely bad. I took the vehicle to my local dodge dealership where they stated the reason my tires went so fast was due to the car not having a alignment which they were unable to do because all 4 of my wheels were bent & there's no other damage under the car meaning I could not have done this myself & stated that it was bought like this. I will never be able to get this vehicle to pass state inspection unless I have the dealer I bought it from to their inspection again. My local dealership advise me to contact the dealer I bought it from because they should be held accountable for this and they should fix the problem. The dealership I bought it from told me that they would not be doing anything about it. Which lead me here.
Refund I would like to be compensated fairly in order to purchase a new set of wheels. I would also like 638.00 back for the tires that went bad in the 3 months span. Plus I would like another 638.00 for these new tires that I purchased that would be bad by the time this gets resolved due to the ongoing problem with the vehicle
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@***
Regarding this matter of vin ending in ***, Bob Frensley Chrysler Jeep Dodge Ram Fiat serviced this vehicle on June 18,2018. A oil change was performed, a full inspection, rotate and balance and a front brake service turning the rotors and replacing the pads. However if the wheels were bent at the time we would have not been able to perform such service. We are willing to help the customer in any way and do any service concerning this issue at cost.
(The consumer indicated he/she DID NOT accept the response from the business.)
Bob frensley Dodge are not willing to resolve the issue.
Hello,
I have spoke with our general and service manager regarding this manner. However we are willing to replace the tires at cost to help the customer. When in our service department on June 18,2018 we were able to perform services that could not have been performed if the wheels were bent. I can provide a copy of the repair order where such services were performed. The customer reached out five months prior to purchasing the vehicle and 4,000 miles later stating the tires were bent. We feel offering cost of tires to customer is fair.
They had my truck for weeks and wanted to make repairs that would of been in the thousands and they still never fixed my issue.
I am having an engine problem with my Dodge and the dealership won't contact the dealership to fix it. They keep telling me it needs new engine. When I go on line on YOUTUBE, there is several people with this same exact issue and they can't get the dealer or a mechanic to at least tell me what the issue is. They have charged me hundreds of dollars for all these fixes and it still hasn't fixed the issue. They are now telling me it needs new heads and I have 3 certified mechanics that do not know each other, state the heads are fine. My truck is still not fixed. They are rude to me now and won't correct the problems or give me my money back cause they did not fix it.
I want an explanation as to what is actually wrong with my truck. Then they need to fix it and credit me all the money i have spent on repairs that were not needed.
Hello,
We have spoken to Mr. and asked if he could supply the receipt of his repairs that fixed his problem we would refund his money. He seemed pleased and is faxing us a copy of the repairs, at that time we will refund the money he was charged.
Dealership made a 1500.00 mistake between sales order and contract to ***. We caught mistake and presented to dealership. Sales manage agreed
My wife and I tradded cars with dealership they offered us 8500.00 for our trade-in and agreed to reduce the price of their vehicle by 500.00 or fix paint on damaged hood. We chose the 500 discounted and agreed to trade. The Finance was rude and non-concerning to my wife, she signed documents and we left. On the way 2hrs north I caught the mistake and called the dealership the next day> The sales manager David *** told me to come down and we would work it out. The following Saturday I drove down and we looked at the original buyers order and the financing contract, he agreed that a mistake had been made and asked for the account number to *** so he could send in the money to the lender, reducing our payoff by 1500. We waited and checked with *** for the money to be transferred but it never was. I contacted dealership again and was told the check was being mailed. A month later we checked back and they had not sent the money to ***. When I called the dealership for a explanation I was told Mr. no longer worked their. The sales manager implied we were just trying to get money but said he would make contact with Mr.. A month later we called back and were givin run around, I explained if they would only pull buyers order and purchase contract that they would see the dicrepancy without needing Mr.. Called back weeks later and they still refuse to correct mistake. Fraud is when you knowing misrepresent or fail to correct a mistake resulting from a signed agreement. We feel we have been defrauded and seek retitution, the dealership just wants us to go away and continue to stall.
I expect the dealership to review buyers agreement and contract, identify discrepancy and mail 1500.00 to ***. A apology would be welcomed for all the trouble and higher payments caused by their mistake.
Sorry that it has taken so long for our response but we had to reach David *** and all his numbers had been changed. I have enclosed a copy of our worksheet and the figure of 8500.00 is no where on the four square. After speaking with Mr. he stated the offer of $8000.00 was the ***'s first offer and we were at $7000.00 in the trade and is where we ended the negotiations. I will do a good will of $500 to *** but the customer will have to sign a confidentiality agreement.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
We have been months trying to get them to do the right thing and they continue to lie about the situation1000 is what they agreed including David. There was paint damage and David offer us 500 cash or to fix the paint. He and I agreed he would send 1000 to *** The 8000 was the first trade in value they offered us. 500 is not a good faith offer it's an insult. If they are not only calling two honest people liars they insinuate they don't owe us.Do the right thing is not in their vocabulary. We will take the 500 as a memory of how crooked we were treated. 1000 is the right thing admit you made a mistake and do the right thing, you will feel strange I'm sure but you will restore our faith that even car dealers are capable of doing the right thing. Send in your good faith nonsense and confirm your dishonesty. You will never see our business again!
Bought a brand new 2016 Jeep Grand Cherokee Laredo from *** (Madison, TN) and in 11 months, I've had to drive back for repair issues 6 times.
Before I go into all the bad stuff, let me start with the good.
I will say, that Tim *** the man who sold me my 2016 Jeep, though all of this, has been very responsive to my calls and questions. I do believe his heart has always been in the right place and I'd like to think he's probably frustrated FOR me. I think he has gone out of his way to try to be helpful, and for that I appreciate him and his customer service. I have never written a bad review about anyone or anything but after being sold a brand new car and seeing everything fall apart in 6 months to a year, it has been suggested to me that I start publicly filing complaints. I just wanted to make sure that who ever reads this knows that I do appreciate what Tim has done to try to make this process (this HUGELY annoying process) slightly easier by being available via text and phone for questions.
The bad:
Scotty *** (GM) and Tim *** (sales) sold me a piece of *** BRAND NEW 2016 JEEP GRAND CHEROKEE, LAREDO. I've gone back 5 times for one issue, 3 times for another, and twice for two other issues. They kept me on a leash, as they continued to lie to me, saying, "We fixed your car." I'd show up, and absolutely NOTHING had changed. For the issue I went back for 5 times, on the 3rd time, it literally came back WORSE than when I left it. I live 40 minutes away. That's an 80 minute drive round trip, NOT counting traffic. Clearly no one at Bob Frensley has any regard for a customer's time.
Let's go back to when I approached them initially about buying the car. Tim *** took me out on a test drive, and I literally knew more about the car than he did. He didn't even know how to open the trunk! I would ask him questions about the Jeep, already knowing the answers (one, because I owned the exact same car for the previous 12 years and I was buying the same thing, but two, I had done my due diligence and researched these new Jeeps like CRAZY in order to know exactly what I wanted) and he struggled with answering them. He would say, "Hmmm. I don't know. That's a good question! We'll have to ask someone about that." I like Tim, but at the same time, how could someone buying a car, know MORE than the salesman?
The day I bought the Jeep I saw that two out of the three seat belts in the back didn't function properly. So I brought that up to them. You know what they told me? "That's the manufacturer's issue. They made the Jeep this way. Sorry." I said, "SORRY?! This is a $36,000 car, it has faulty seat belts and you're saying you're sorry? I don't want this!" They said, "Well there's nothing we can do at this point, other than give you a seat belt extension." They gave me a BLACK (my car interior is tan) seat belt extension. They kind you give people on planes if they're too large to fit in the seats. "This is all we can do for you." They couldn't even match the color. THIS is the kind of customer service I received on the day I bought the Jeep. I should have known it would only go downhill after that.
As the weeks (not even months, WEEKS) went by, one by one, little things started breaking, the stop/start switch started acting up, the fob key battery died, and I found myself calling and showing up to Bob Frensley on a REGULAR BASIS. I honestly can't even tell you how many times they told me that what they had fixed was "fixed" when upon returning to get my car, it was left untouched or at least visually, it looked untouched. They might have "worked on it," but visually nothing changed.
I feel lied to and COMPLETELY taken advantage of. They have pushed me around long enough. I am filing a complaint on the Revdex.com as soon as I hit 'done' on this post. Complaining on *** reviews, you name it, it's going there.
I've waited to do all this because deep down, I do believe that Scotty and Tim are good people. But bottom line is I was sold a CHEAP vehicle and have had to drive back time and again for the same issues that they keep saying they've fixed, and have not.
At this point, I want either a full refund, or a replacement car of equal to or greater value. I would have settled for repairs but not after 6 times (4 for the same issue, 3 for another issue and 2 for another) of driving back and back and back and back and being told the car was fixed and wasn't. And they sold me a car with seat belts that aren't even close to what a brand new cars seat belts should look like or function as. The car is falling apart in places I didn't even know were falling apart. It's BRAND NEW. It's just so sad that all these things happened so early on in owning it.
Ms. has hired an attorney and has communicated with Chrysler. We are not able to get involved with Ms. through communication with her attorney if her council would like to set up appointment with me and give us the opportunity to fix everything. There are a few things that Ms. is upset with that our standard factor characteristics of that vehicle. Please have Ms. or her attorney contact me directly.
Thank you,
***
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