Rhythm & Grace Dance Studios Reviews (%countItem)
Rhythm & Grace Dance Studios Rating
Address: 7647 Broadview Rd, Seven Hills, Ohio, United States, 44131-5727
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My daughter was signed up for a weekly tap-ballet class in September 2019 by her grandmother. Class is 45 minutes long on scheduled Saturday mornings. My mother paid the monthly class fee on time each month.
My daughter enjoyed the class and my mother enjoyed spending this time with her granddaughter.
My mother completed the registration paperwork with my personal information and paid the registration fee.
Rhythm and Grace Dance Studios holds a yearly dance recital for their classes which was to be held in June 2020. A costume for the recital was paid for in January 2020 and was received at the dance studio in May 2020.
Due to the Covid-19 pandemic, dance studios were ordered to shut down March 23, 2020.
My mother and myself did not receive any word of Rhythm and Grace planned re-opening as it was up to individual owners discretion if and when to reopen.
I periodically checked Rhythm and Grace's ***.
My mother called Rhythm and Grace's business phone number and left a voicemail message on Friday, June 19, 2020 at 1:30pm asking if reopened and that we have not received any word on what Rhythm and Grace was doing and left phone number for return phone call.
My mother went to the dance studio that same Friday, June 19 around 4:30pm. The owner was instructing a class and a gentleman was in the office. In a three hour time span not one of them could return a phone call which would have been a courtesy that they took the time as a business owner to return phone calls.
My mother had paid for dance recital costume and paid for a table of eight for the recital. Why would myself or my mother walk away with money invested in the dance recital. Why would Rhythm and Grace decide NOT to reach out with a courtesy call asking if we knew that they had resumed classes and that costume was ready for pickup.
The owner stated that her business motto is not to reach out to parents and make them feel obligated to return especially in these unprecedented circumstances.
On 21 March, 2020, as per Ohio Health Department order of 19 March 2020, all dance schools were ordered closed with no indication as to when we would be allowed to reopen. Our current dance season runs from September 2019 through June 2020. We were shut down from March 19 through May 29, 2020. The shut down and loss of two months led us to reconsider how we would conduct the remainder of our season (initially not knowing if we would even be allowed to reopen) in the most practical, safe and responsible way possible. We determined to extend our season two months longer than normal (to make up for the shut down time) and suspend tuition during the shut down to not be a financial burden to families, as well as not billing for services that we were essentially legally not allowed to provide during that time. We also moved our yearly recital (the culmination of our dancers efforts) to August from June, again, in hopes that this would be a better choice than canceling it altogether or move it to video (as many in our industry have done). We made these plans in hopes we would be allowed to reopen by June, and we were blessed to be allowed to reopen the 29th of May, 2020. We resumed July 1st, 2020. (It should be noted our classes are 55 minutes in length, not the 45 minutes as described in the complaint.)At issue here is between the parties of Ms., her daughter ***, and Ms ***’s mother (grandmother to ***, name unknown), and Mr. and Mrs. of Rhythm & Grace Dance. Rhythm & Grace is accursed of failing to notify Ms. via phone in a timely manner regarding the reopening of our school. She is accusing us of also refusing to refund the cost of a table of tickets to a recital. As to that, we contend Ms.’s mother (who represented her interests on the 19th of June, 2020) both affirmed they could/would attend the recital, and refused the refund for the amount in question that we offered. We only became aware of the assertion that we refused refund via social media complaints over the weekend and this complaint. We’d had no other indication that the family changed their mind to demand refund, which we are happy to accommodate, and would have if they told us they changed their mind. One fails to understand why one would try to attack us via the Revdex.com when there is no contest to refunding them. During the time we were shut down, we issued an email newsletter on the following dates: March 31st, April 1st, May 7th, May 22nd and May 31st, 2020 - all of which covered the our reopening plans and indicated our plans to reopen on June 1st, as well as when our recital was rescheduled for. Our records indicate all 5 emails were sent to Ms.’s email (as given us at the time of the enrollment of her daughter), and none returned as “undelivered” or otherwise.Ms., up until the 20th of June, 2020, was also following our *** Rhythm & Grace page. Looking through the records of posts, one can publicly see on the 16th of May, 2020, we posted the information of when our classes resume, and when the new recital date would be. We did so again on the 22nd of May.On the 19 of June, we received a call from Ms.’s mother asking if and when classes resumed (obviously she had no information regarding this, nor did we have any contact info to her directly - the only info was for Ms.). We had not responded to the call within the 3 hours or so it took for Ms.’s mother to come to the studio. Upon arrival, Ms.’s mother ignored checking in and apparently desired to talk to Mrs., who was teaching her class at the time. (Mrs. runs the children’s jazz/tap/ballet and ballroom classes. Mr. runs the adult ballroom classes. Ms. would have been the appropriate person to address concerns about the children classes with.) Ms. took the time to speak with Ms.’s mother and ultimately ended with Ms.’s mother stating *** (Ms.’s daughter) would be returning the next day. In this conversation, the following was offered: make up classes for classes missed the two weeks since our opening to address *** possibly being too far behind in her recital dance, and in the event they cannot attend the recital (which Ms ***’s mother indicated they could) - we would resell any already purchased tickets and refund the family for the tickets, which she refused. Within one hour of Ms.’s mother leaving, our *** page received a comment from Ms. herself, on a post dated March 23rd, 2020, slandering our business and threatening a complaint to the Revdex.com (apparently what we are in receipt of now). This comment was deleted without a screenshot by Mr.. We since received 3 more comments over the weekend, apparently attempting to social media shame our company for “refusing” to issue a refund and failing to call her to bring *** back, using terms like “thieves” and “lazy”. (Screenshots attached.)We are only aware of any actual demand for any refund via the social media posts and this complaint. (As noted, our earlier offer of refund was refused by Ms.’s mother.) As a result, we view the actual cause of this complaint as disingenuousness from Ms., herself, or perhaps venting some other frustration not directly associated to us - due to the following:Ms. provided her email upon restoration as a contact means, which we utilized. No email we sent to her at any time came back as undeliverable.Ms., up until blocked from slandering us on our *** page, followed our studio and had access to everything we posted on social media.If anything, Ms.’s mother indicated offense to not having been contacted directly regarding our reopening (although we had no direct contact information for her). She and her daughter would be in the extremely small minority of 2 for all our parents that had no confusion or issue with our closure and reopening plans. Refund of tickets was offered and refused, at that time (19th June).Ms.’s mother indicated they would be able to attend the new recital date.Make-up classes were offered freely for any missed.Per her enrollment agreement, Ms. is obligated to finish paying her daughter’s $550 per season tuition, which we suspended for two months due to the closure. If we were the thieves she alleges, she’d be in collections right now for the remaining amount she has yet to pay. At the end of this, this is a complaint that the family wasn’t given different treatment over the remainder of our client base that had no issue with email and social media updates, and complaining about not getting a $120 refund that we already offered but was refused. Perhaps, if anything, both parties are guilty of on one side, stipulating that Ms. requires calls only regarding updates and the other, we typically utilize email and social media to keep our clients informed. Regardless, that Ms. prefers to terminate her relationship with us so dramatically through social media shaming than simply stating so directly to us, just lends more to our evaluation of disingenuousness, and we have no contest to their termination of our relationship. Despite our enjoyment of *** and ability to have a constructive conversation and resolution with Ms.’s mother, we feel they would be be better served somewhere else. We are also releasing Ms. from the obligations of the balance of her daughter’s tuition ($110), and refunding her family’s table ($120) and wish them well. Had Ms.’s mother arrived when she said she planned to, this would have been over with Saturday morning and no cause for this complaint. The check will be mailed at our convenience sometime this week, to Ms.’s address on file.Should one care, we have supplied the following evidence...Transcript of call from Ms.’s mother at 1:23PM, June 19th, 2020,List of emails sent to “***” (address on file for Ms.) regarding studio updates. Note the search string on said screen shot was for emails sent to the referenced email. Note as well, the title of the May 31st email - “Classes Resume”. Should one desire, we can send the content as well.Our *** page, where one can easily see the studio update posts in question... ***Screenshot of social media complaints from Ms..***, OwnerRhythm & Grace Dance Studios