RI Suresky and Sons Inc

I have read through your response and I am amazed with your
answer and have to clarify the misleading answers you providedAccording to my
records the asking price was $37,not $38,as you stated I did not purchase an after market bumperI
purchased an OEM bumper directly from *** *** in Goshen the same day I
picked up the truckYou’re sales associate, *** ***, even gave the
directions to my son so he can go pick it up while we went inside and finished
the paper workAccording to your response you knew that this truck was not in
fact a Harley Davidson edition and you failed to inform me of suchAlso I was
not provided with a car faxI was told by *** *** that a copy of the car fax had been
faxed to me and if that was the case the fax machine should have a receipt that
should prove this, now your saying you gave me one. Next, you’re
“Generous” discount of $was actually only $I believe that this
“generous” discount you speak of would have been given to me by any dealership
and I wouldn’t of had to buy brand new jeeps and a used scion from them to
get itLastly, I am not sure what “stickers” you are speaking of that do not
rise to the occasion of replacing a vehicleThe truck has badges that are
used to identify the truck as a Harley Davidson edition ( see attach pictures)The only accurate
statement in your response was that the delivery of the vehicle was non
eventfulThis is because I was under the impression that I was purchasing a
Harley Davidson edition Fand not a Lariat
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I’ve come to believe I’m dealing with a person that isdeflecting the real issue and stating informationI have cleardocumentation that states the price of the “fake” vehicle I purchased is $37,995.00. This same piece of paper also states that my savingsis $2,and an extra $was taken off because the agreed upon price for thetruck was $(See attached)I would like to know if this paper that is an officialdocument of Suresky is also a fake like the truck I purchasedAgain you statedthat the discount of $was generous but any dealership would be willing toknock of that amount of moneyAlso you accused me of purchasing an aftermarket bumper, when I have clear documentation that I purchased it from Healeyford on the same day I picked up the truck(See Attached). But if the ford dealership took after Suresky’s practices, the bumperwould in fact be fake. I would like tosee your “Factual Documentation” of the car I purchased because clearly it doesnot match the documentation that I have received from your sales associate*** ***You claimed that my documentation is “heresay” which in other words means lyingThis is adisgrace considering I got my knowledge from the documentation that I receivedfrom SurskeyI noticed that you are avoiding my original issue of thetruck being a fake, and are stating lies about the price and the discountIfyou had told me that the truck was in fact not a Harley, I would not havepurchased the truck, but since Suresky is selfish and just wanted to make aprofit off a costumer, they sold it to meI am not arguing the value of thetruck so I am not sure why you keep bringing this matter upI do not believethat a customer that has purchased three new vehicles and one used, should betreated so disgracefully Lastly youstated that this case is closed but that’s not the caseI guess for you thatis just an easy way of brushing the customer to the side after you lied andcontinue to lie
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We do not accept the response from this companyThey not only have made no effort to right their wrongs but they have been dishonest in their response
We understand & appreciate a repair cannot be done if the problem cannot be foundBut the document I signed that was attached in their response says ‘ It is the customers responsibility to pay for any diagnosis time if the repair is not covered under warranty or extended service contract.’ As I explained in my complaint and as I’ve explained from the beginning to both to my representative Mary V*** & the manager on duty Sid L*** this statement & the way it is presented is very misleading & there was never a dollar amount givenWe would have no problem paying for their time if something had been repaired but NOTHING WAS REPAIREDHow do you justify charging $when nothing was fixed?! The document that I signed was misrepresented & I was misinformed in order to get my signature
The response in regard to the oil change is a blatant lieI did not request synthetic oil I simply requested an oil changeThis dealership did an oil change for me months prior & used regular oil; why now do they need to use synthetic? My representative Mary V*** even apologized & admitted to the mistake of not calling for authorization firstShe offered me the difference in the two oils because they were at faultWhen I brought that up to Sid L*** he said he’d check with Mary & get back to me … that never happened
Being RI Suresky & Son did nothing to repair any of the issues we were concerned about we clearly will need to have service again but will never return to this dealership so the offer to credit our next repair is unreasonableWe stand by our original request for the difference in the two oil changes which has already been offered by Mary V*** & the $diagnostic charge that misrepresented & wrongfully charged

We performed a previous oil change on this vehicle for the customer on January *, on Repair Order # *** and that also was requested to be Synthetic Oil. The customer paid for that service as well, signed the appropriate documents, authorized the service, etc.All procedures were followed, signatures and authorizations were obtained and charges were satisfied and paid. We respectfully request an end to this matter and suggest that the fact that we supplied all of the proper documents supporting our findings be sufficient and close this matter satisfactorily with no negative effect on our good rating.As previously stated, if the vehicle exhibits the problem that the consumer states happens, they can take the vehicle to another repair facility and seek to have it repaired there or we can assist, provided we witness the concern and should we facilitate the repair and can apply a warranty repair, we will issue a credit for the charges incurred. What can be more equitable and fair than that?Thank you.

We do not accept the response from this company They not only have made no effort to right their wrongs but they have been dishonest in their response
We understand & appreciate a repair cannot be done if the problem cannot be foundBut the document I signed that was attached in their response says ‘ It is the customers responsibility to pay for any diagnosis time if the repair is not covered under warranty or extended service contract.’ As I explained in my complaint and as I’ve explained from the beginning to both to my representative Mary V*** & the manager on duty Sid L*** this statement & the way it is presented is very misleading & there was never a dollar amount given We would have no problem paying for their time if something had been repaired but NOTHING WAS REPAIRED How do you justify charging $when nothing was fixed?! The document that I signed was misrepresented & I was misinformed in order to get my signature
The response in regard to the oil change is a blatant lieI did not request synthetic oil I simply requested an oil change This dealership did an oil change for me months prior & used regular oil; why now do they need to use synthetic? My representative Mary V*** even apologized & admitted to the mistake of not calling for authorization first She offered me the difference in the two oils because they were at faultWhen I brought that up to Sid L*** he said he’d check with Mary & get back to me … that never happened
Being RI Suresky & Son did nothing to repair any of the issues we were concerned about we clearly will need to have service again but will never return to this dealership so the offer to credit our next repair is unreasonable We stand by our original request for the difference in the two oil changes which has already been offered by Mary V*** & the $diagnostic charge that misrepresented & wrongfully charged

This person claims to have paid $of a $commitment using a *** "check", which we assume is a "money gram" or a money order We have no record or receipt of this document being presented to us We have numerous checks and balances and specific procedures for processing and
the intake of funds and the persons who can actually handle them and there is no accounting for this money We have asked repeatedly for this customer to provide us a DUPLICATE copy or RECEIPT from *** for this order from the store from which it was supposedly taken from and she claims they can't do that We have spoken with EVERY *** in the area AND confirmed that that is NOT TRUE They keep those records and all she would need to do is go to the store with her ID and and they would re-produce the document The further issue is this We have asked this question: We accent CASH-CHECKS, and CREDIT CARDS for paymentTo obtain this type of "check" from ***, a person must provide one of those types of payments to use THEIR service and get THEIR "check" Why would the buyer go out of her way to pay us a $1000, which we did get, then go to *** to get a different type of payment, some sort of "check"? We did not get paid We will be seeking a legal resolution to resolve this matter We are in possession of other "evidence", text messages, audio recordings, video, etcthat support our conclusion and claim.

Tell us why here...I have thoroughly reviewed this entire transaction and can provide the following the answers:1. The vehicle in question is a Ford FLARIAT Pickup. It was inventoried as such, advertised as such, priced as such and marketed as such.2. The
prior owner installed decals on the vehicle that added NO VALUE to the vehicle whatsoever.3. Ford (the original manufacturer of this USED vehicle) DID NOT offer or sell a Harley-Davidson Edition model for this year/series.4. Our asking price was $for the vehicle. A copy of our Sales Department Inventory Data Sheet is attached showing the asking price and the description (FCC LRT 4X P/U LIST PRICE )5. The sale transaction price (the price we sold the truck for) was $35500. That represents a DISCOUNT of $off of the original asking price. A copy of the deal worksheet is attached showing the sale price.6. While looking and evaluating the truck before the purchase, it was discovered buy the salesperson AND the buyer, the original Monroney Label (window sticker-price label) was in the glovebox. They both reviewed it and it clearly showed that the vehicle was indeed a Lariat model and nowhere indicates that it is anything but a Lariat model.7. The buyer asked for and was presented a *** vehicle history report prior to the purchase and that clearly shows the model as a Lariat.8. Before the buyer took delivery of the vehicle, he made arrangements to purchase a rear bumper for the vehicle and contacted a Ford dealer, so he told our sales representitive, but said it was too expensive from them, so he bought an "aftermarket" one instead. There was never a mention of the truck being a different model or any confusion at that time.9. The delivery of the vehicle was non-eventful and there was no mention of any issues of the model or designation.In summary, our dealership or salesperson did not represent this vehicle for sale as something it wasn't. It has "decals" that were installed by the previous owner. It was not priced as if it were the model the buyer claims it is, as there is no such model available, as we would have had to declare that to the lender that provided the funds for the loan that is in place. Also, the VIN (serial number) for the truck, would have had a designation in it that would have made the model known to everyone that it is in fact a different model, including the buyers insurance company, motor vehicle, etc.We feel that the discount afforded of $reflects our appreciation of the past business opportunities that this customer has given us, however, in this case we feel that we did nothing wrong and unfortunately, a few stickers do not rise to occassion of replacing a vehicle.Thank you

We performed a previous oil change on this vehicle for the customer on January *, on Repair Order # *** and that also was requested to be Synthetic Oil. The customer paid for that service as well, signed the appropriate documents, authorized the service, etc.All procedures were followed, signatures and authorizations were obtained and charges were satisfied and paid. We respectfully request an end to this matter and suggest that the fact that we supplied all of the proper documents supporting our findings be sufficient and close this matter satisfactorily with no negative effect on our good rating.As previously stated, if the vehicle exhibits the problem that the consumer states happens, they can take the vehicle to another repair facility and seek to have it repaired there or we can assist, provided we witness the concern and should we facilitate the repair and can apply a warranty repair, we will issue a credit for the charges incurred. What can be more equitable and fair than that?Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have yet to receive a refund for the key warranty, which has been requested more than four times now and has been confirmed I will get but there has been no follow through. Bill did NOT say during signing that the extended warranty was from the start date of 2014, but instead specifically stated to both myself and my boyfriend that it would last "THE DURATION OF YOUR LOAN" and my loan is six yearsThis is straight up scamming customers and is lying during the warranty siprocessThis dishonesty is totally unacceptable - if he had been upfront about the warranty I would be fine with it but to be so scummy as to straight up lie to a buyer is ridiculous. It was mentioned to Dennis that the wheels were plastidipped - which was acknowledged during the transaction BEFORE I dropped off the wheelsThe wheels and tires were in fine condition, but were covered in removable plastidip, which was explained before dropping them off. See attached screenshots of a conversation with one of your managers, I'd be more than happy to contact Verizon to get proof of the number. Thank you
Sincerely,
*** ***

Good morning,Having total familiarity with this transaction, I can respond as follows:The traded vehicle was significantly altered and the value was diminished by the condition of aftermarket components on the vehicle. We asked the customer for the original equipment so we could make the
vehicle as close to normal, but when she brought them to us, they were in horrible condition, so we refused them. Attached are Documents that SIGNED by the CustomerDocument#1- Customer Checklist - Shows that nothing is owed or due to the customer and is delivered in satisfactory conditionDocument#2- Buyers Order - Shows Customer agreed to purchase a Service Contract AND a Key Replacement PolicyDocument#3- Service Contract Agreement - Shows Customer agreed to enroll in Service Agreement Contract and clearly shows the term limits, regarding the in service date and the mileage that the contract will expire at.Document#4- R.O.A.DKey Contract- Shows Customer knowingly PURCHASED this contract These documents clearly and concisely show that the customer knowingly purchased these items and also knew the the limitations or at the very least had the ability to discover, as they are in clear view, the terms of the contracts.The customer has the right to cancel these contracts at anytime and will be afforded the appropriate refund through the company which the policy is written under.Thank you.

This vehicle was brought to our facility Service Department and not received in personIt was a "Nightdrop". Attached to this response is the customer's "Nightdrop Envelope". (the Red Writing on the top is from one of our employees). The only instruction provided was written on
the bottom of the envelope by the customer. Our employees exercised care when entering and exiting the vehicle. This is clearly an attempt to have existing damage fixed on an EIGHT YEAR OLD, MILE-Vehicle, that has NEVER been to our dealership before and wants to solicit a money to repair the vehicle at another repair shop.At this time, we respectfully make no offer of restitution and do not wish to continue any dialogue on this matter.Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint has not been resolved and will not be until the company pays my car in full as stated by the sales Manager. I was told I would have nothing to pay on my car as requested by myself. They never let me know of the additional fees they were told of by General motors or I would have NOT done the deal. I do not like businesses that treat their customers the way the General Manager at Suresky's has treated me. As stated earlier he told me he did not care if his employees lied to me and it did not matter what I had to say
I feel I have been treated very unfairly by this companyI asked the General Manager weeks ago to have his superior call me and I have not heard a word
As far as I am concerned this will not be resolved until the balance due on my turn in lease is paid in full as I was told it would be
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,
*** ***

Revdex.com: Our vehicle is seen on a regular,(yearly) and "when needed" basis by our personal mechanicHyundai charges to much money for EVERYTHING and is to far from our home for me to drive as wellThere isn't any rust or corrosion that caused the problemThe car wasn't handled properly and someone there caused the problem
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
*** * *** *** * *** ***

This vehicle was brought to our facility Service Department and not received in personIt was a "Nightdrop". Attached to this response is the customer's "Nightdrop Envelope". (the Red Writing on the top is from one of our employees). The only instruction provided was written on
the bottom of the envelope by the customer. Our employees exercised care when entering and exiting the vehicle. This is clearly an attempt to have existing damage fixed on an EIGHT YEAR OLD, MILE-Vehicle, that has NEVER been to our dealership before and wants to solicit a money to repair the vehicle at another repair shop.At this time, we respectfully make no offer of restitution and do not wish to continue any dialogue on this matter.Thank you.

Since the initial response, it has been learned that the customer has canceled the Key Contract and will be afforded a refund in the manner in accordance with the contract provisions which are at the conclusion of the term of the loan agreement, due to the fact that the cost of the Key Contract was included in the finance of the vehicle.The Vehicle Service Agreement can be canceled in the same manner should the customer wish to do that as well.We have provided all of the Sale documents that support the sale of the vehicle and the products and ancillary service agreements offered and accepted. These are legal and binding contracts and are the only documents that have cause and effect in the transaction. Thank you

Good afternoon,
Attached, please find documents. They are indexed with a a letter in the top-left corner of each
Document A - Vehicle repair order, written upon arrival of the customer and signed by the customer authorizing diagnostic charge
Document B- Repair
order invoice with complete recommendations
Document B- Continuation of repair order invoice
Document C - Description of the visit and factual information regarding manufacturer policy and limitations
It is obvious that this consumer is not happy with the provisons and guidlines that the MANUFACTURER of the vehicle has in place and feels that the items in question should be part of a "recall". That is not something that ANY dealer has the power to create or fabricate. We are agents for the manufacturer and can only perform warranty repairs or recalls on vehicles that are eligible by the policy and terms that the manufacturer has in place. The opinion of an independant "shop" is not relevant and has no merit or weight. If ANY manufacturer sees or learns of repairs or trend for certain models, it is THEIR decision to implement a SERVICE CAMPAIGN, RECALL or REPAIR ASSISTANCE
After reviewing the customers service file with our dealership, we have seen this vehicle for very limited services:
10/- miles - Tire pressure monitor light reset 12/- miles- Screw in tire 12/- miles - Ck for heat problem, no problem found 1/- miles - Rotate tires 8/- miles - Light issue, Needed a new battery, customer declined
Over years of vehicle usage, miles of driving and only service visits, no preventive maintenence performed, no prior complaints related to the repairs in question. Perhaps if the customer can provide documentation that shows all periodic and preventive maintenance has been performed at the intervals recommended by the manufacturer, with genuine Hyundai components and parts, some type of financial assistance can be afforded. We will be happy to submit thos documents to Hyundai Motor America on behalf of the customer, if they can be provided
Thank you,
*** ***

Terrible, terrible, terrible!!! The worst customer service I've encountered Their service department will stop at nothing to lie and try to cheat consumers out of more money than they need to spend I'm not the only person this has happened to Avoid Suresky at all costs!!!

Since the initial response, it has been learned that the customer has canceled the Key Contract and will be afforded a refund in the manner in accordance with the contract provisions which are at the conclusion of the term of the loan agreement, due to the fact that the cost of the Key Contract was included in the finance of the vehicle.The Vehicle Service Agreement can be canceled in the same manner should the customer wish to do that as well.We have provided all of the Sale documents that support the sale of the vehicle and the products and ancillary service agreements offered and accepted. These are legal and binding contracts and are the only documents that have cause and effect in the transaction. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
Another response with another blatant lie from this company!? I did not request synthetic oil for my previous oil change done on January *, 2017.? I simply requested an oil change just as I had done when I took my vehicle in this time.? I am attaching my receipt proving their dishonesty & showing ‘Customer Requests Hemi Oil Change’ & my total for that service was $44.53.? Nowhere on this form does it mention synthetic oil.? All procedures may have been followed & yes signatures were obtained but the forms I signed were misrepresented & the description given was misleading as to what I was signingOf course the bill was paid in full or I would be without my vehicle! To have someone pay in full when they do not agree with the charges & then stand behind a form that was never rightfully explained is appallingThis company is dishonest & I will never do business with them again!? To only offer me my money back if I was to go back & have them repair something that I’ve already been in twice for is ludicrous & not an equitable or fair resolutionRI Suresky & Son should be held accountable for their misrepresentation & for their blatant utter lies in each of their responses to this matter
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
?

This vehicle is rarely seen by our Service Department, we do not perform any preventive maintenance on it? The component that failed was due to rust & corrosion? The vehicle has miles currently? I have authorized our Service Management staff to notify the customer to
come pickup the vehicle and to not charge for the repair?