We are in receipt of your letter dated 8/22/16, in connection with a complain made against Rialto Homes (claim ID [redacted] )Rialto is not aware of any presently open warranty claims associated with Mr [redacted] 's residence Mr [redacted] purchased a home from Rialto in January Since purchasing the property, Mr [redacted] has filed claims with the company - all warrantable claims have been corrected and previously accepted by Mr [redacted] The most recent repairs were completed during March of 2015, with a related subsequent exterior paint touperformed in November/December It is important to note that Mr [redacted] signed a full release in connection with last year's repairs, which would, among other conditions, forever discharge any related claims.Mr [redacted] did submit a non-warrantable claim during May of this year, asserting that roof shingles had blown off during some recent storms, which led to one or more roof leaks While roof coverings are addressed within the limited new home warranty, the respective warranty period is expressly limited to year Moreover, it would not protect against natural events such as storms Mr [redacted] was advised that the company does not warrant weather related damages and that the roof coverings on his home are well outside of the warranty period Traditionally, coverage for these types of claims would fall under a homeowner's insurance policyA detailed overview of the new home warranty is presented to each prospective owner, with the same provided as a supplement to each of our purchase agreementsAs is common in new construction, repair items do surface during the first years Rialto works diligently to correct warrantable issues We are presently working with other owners in the community, privately addressing their claimsIf there is a claim to be presented by Mr [redacted] specific to his property, we would certainly welcome and appreciate the opportunity to reviewPlease trust that we handle all claims in a serious manner Should you have any questions or if further discussion would be helpful, please don't hesitate to contact me I can be reached at [redacted] (office) or [redacted] (mobile)Respectfully, [redacted] Rialto Homes
Complaint: ***
I am rejecting this response because:
They are correct I don't have an open request because *** rejected it on an email(I can send you aa copy) As of yesterday I have spent $dollars fixing a paint problem that Rialto fixed last yearWhen I asked them to please come and fix they said noMy roof shingles blow of* tells me no They did fix my neighbors though that moved in before me? I can go to a different section of the site if so directed by the Revdex.comI have several hundred pictures I would like to post just to make sure that everyone is aware that these guys are one if the worse in the businessI don't want anyone else to get ripped offThanks in advanceThere will be several more complaints to follow.
Regards,
*** ***
We are in receipt of your letter dated 8/22/16, in connection with a complain made against Rialto Homes (claim ID [redacted]).
Rialto is not aware of any presently open warranty claims associated with Mr. [redacted]'s residence. Mr. [redacted] purchased a home from Rialto in January 2012....
Since purchasing the property, Mr. [redacted] has filed claims with the company - all warrantable claims have been corrected and previously accepted by Mr. [redacted]. The most recent repairs were completed during March of 2015, with a related subsequent exterior paint touch-up performed in November/December 2015. It is important to note that Mr. [redacted] signed a full release in connection with last year's repairs, which would, among other conditions, forever discharge any related claims.Mr. [redacted] did submit a non-warrantable claim during May of this year, asserting that roof shingles had blown off during some recent storms, which led to one or more roof leaks. While roof coverings are addressed within the limited new home warranty, the respective warranty period is expressly limited to 1 year. Moreover, it would not protect against natural events such as storms. Mr. [redacted] was advised that the company does not warrant weather related damages and that the roof coverings on his home are well outside of the warranty period. Traditionally, coverage for these types of claims would fall under a homeowner's insurance policy.
A detailed overview of the new home warranty is presented to each prospective owner, with the same provided as a supplement to each of our purchase agreements.
As is common in new construction, repair items do surface during the first years. Rialto works diligently to correct warrantable issues. We are presently working with other owners in the community, privately addressing their claims.
If there is a claim to be presented by Mr. [redacted] specific to his property, we would certainly welcome and appreciate the opportunity to review.
Please trust that we handle all claims in a serious manner. Should you have any questions or if further discussion would be helpful, please don't hesitate to contact me. I can be reached at [redacted] (office) or [redacted] (mobile).
Respectfully,
[redacted]
Rialto Homes
We are in receipt of your letter dated 8/22/16, in connection with a complain made against Rialto Homes (claim ID [redacted] )Rialto is not aware of any presently open warranty claims associated with Mr [redacted] 's residence Mr [redacted] purchased a home from Rialto in January Since purchasing the property, Mr [redacted] has filed claims with the company - all warrantable claims have been corrected and previously accepted by Mr [redacted] The most recent repairs were completed during March of 2015, with a related subsequent exterior paint touperformed in November/December It is important to note that Mr [redacted] signed a full release in connection with last year's repairs, which would, among other conditions, forever discharge any related claims.Mr [redacted] did submit a non-warrantable claim during May of this year, asserting that roof shingles had blown off during some recent storms, which led to one or more roof leaks While roof coverings are addressed within the limited new home warranty, the respective warranty period is expressly limited to year Moreover, it would not protect against natural events such as storms Mr [redacted] was advised that the company does not warrant weather related damages and that the roof coverings on his home are well outside of the warranty period Traditionally, coverage for these types of claims would fall under a homeowner's insurance policyA detailed overview of the new home warranty is presented to each prospective owner, with the same provided as a supplement to each of our purchase agreementsAs is common in new construction, repair items do surface during the first years Rialto works diligently to correct warrantable issues We are presently working with other owners in the community, privately addressing their claimsIf there is a claim to be presented by Mr [redacted] specific to his property, we would certainly welcome and appreciate the opportunity to reviewPlease trust that we handle all claims in a serious manner Should you have any questions or if further discussion would be helpful, please don't hesitate to contact me I can be reached at [redacted] (office) or [redacted] (mobile)Respectfully, [redacted] Rialto Homes
Complaint: ***
* tells me no They did fix my neighbors though that moved in before me? I can go to a different section of the site if so directed by the Revdex.comI have several hundred pictures I would like to post just to make sure that everyone is aware that these guys are one if the worse in the businessI don't want anyone else to get ripped offThanks in advanceThere will be several more complaints to follow.
I am rejecting this response because:
They are correct I don't have an open request because *** rejected it on an email(I can send you aa copy) As of yesterday I have spent $dollars fixing a paint problem that Rialto fixed last yearWhen I asked them to please come and fix they said noMy roof shingles blow of
Regards,
*** ***
We are in receipt of your letter dated 8/22/16, in connection with a complain made against Rialto Homes (claim ID [redacted]).
Rialto is not aware of any presently open warranty claims associated with Mr. [redacted]'s residence. Mr. [redacted] purchased a home from Rialto in January 2012....
Since purchasing the property, Mr. [redacted] has filed claims with the company - all warrantable claims have been corrected and previously accepted by Mr. [redacted]. The most recent repairs were completed during March of 2015, with a related subsequent exterior paint touch-up performed in November/December 2015. It is important to note that Mr. [redacted] signed a full release in connection with last year's repairs, which would, among other conditions, forever discharge any related claims.Mr. [redacted] did submit a non-warrantable claim during May of this year, asserting that roof shingles had blown off during some recent storms, which led to one or more roof leaks. While roof coverings are addressed within the limited new home warranty, the respective warranty period is expressly limited to 1 year. Moreover, it would not protect against natural events such as storms. Mr. [redacted] was advised that the company does not warrant weather related damages and that the roof coverings on his home are well outside of the warranty period. Traditionally, coverage for these types of claims would fall under a homeowner's insurance policy.
A detailed overview of the new home warranty is presented to each prospective owner, with the same provided as a supplement to each of our purchase agreements.
As is common in new construction, repair items do surface during the first years. Rialto works diligently to correct warrantable issues. We are presently working with other owners in the community, privately addressing their claims.
If there is a claim to be presented by Mr. [redacted] specific to his property, we would certainly welcome and appreciate the opportunity to review.
Please trust that we handle all claims in a serious manner. Should you have any questions or if further discussion would be helpful, please don't hesitate to contact me. I can be reached at [redacted] (office) or [redacted] (mobile).
Respectfully,
[redacted]
Rialto Homes