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Riccardi's Italian Dining & Lounge

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Riccardi's Italian Dining & Lounge Reviews (2)

Complaint: ***
I am rejecting this response because:When I first contacted Justin at All Aboard Movers and I told him we were missing a lamp ( as well as the breakage that occurred) he made no mention that he had the lamp or that it was broken or left on the truckI was told he would look into itI have yet to see the lamp to see what the damage is or even if it is repairableHe lied to usIt took him hours from the time of the move to get back with me and then told me that the lamp was brokenI was asked to in writing give him an estimate of costs to replace the lamp and to repair or replace the other items which I didHe never mentioned that I would be offered a per pound settlement for the itemsWhy did he not say anything at this point about the settlement instead of having me give him an estimate on all the items? The reason we feel he did this was that he would have had to refund about half of what we paid for the move in compensation for what was stolen)the lamp) or broken.I have moved numerous times in my life and I have NEVER dealt with such an unscrupulous companyHe told us they were fully insured and bonded$Just does not cover ANYTHING that we complained about at all
Regards,
*** ***

Complaint was handled thru Tx DMV claims procedure.We have no agreements to replace or repair. We are a moving company, not an insurance company. And yes we do have insurance. We are registered business with Tx DMV
*** as a registered mover with all appropriate
insurances.As I stated before: As
a company, we understand we do not have to go out and inspect a damaged item. Also our acknowledgment letter on July
stated, “"If needed," to
expedite and continue claim procedures in a timely manner you can email Justin
at [email protected]
acknowledging this “Receipt of Claim,” to include available times during a full
day week to schedule an appointment for inspection. We must receive this in our office to
continue claim if company request inspection.” You submitted what we needed in your claim and
that was sufficient, so we did not request an inspection date. If you feel you made a mistake in your claim please let us
know. As I stated in our letter on October 7, we are here to work
together. Concerning lamp, unfortunately it was left on truck, as on
some occasions small unboxed miscellaneous items do get left behind. I am sorry you brought this lamp to my
attention before my crew did

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