Rice Furniture

Our Customer Service Manager reviewed the complaint today We recently migrated to a new computer systemUnfortunately, the associate who took the phone call did not enter the refund request into the system correctly Our manager fixed the problem today, and worked with our Finance team to make sure the refund is processedIt's currently underway Our service team will reach back out to the customer as well to share this information

We sincerely apologize for this situationNancy's Notions is willing to compensate for the misdirected funds and we have done the following to correct the matter:Spoke to Michele personallyIssued a refund check for the payments made in error on her debit account in the amount of $
(equals payments of made in January, April, May, June)Wrote off balance of $on order 217998. Regarding stop payment of $for order invoice 56183; the bank will send us formal notice at which time that balance will be written off.Please let us know if you have any further questions.*** ***
Nancy's Notions Customer Service Manager

Our Customer Service Manager reviewed the complaint today.  We recently migrated to a new computer system. Unfortunately, the associate who took the phone call did not enter the refund request into the system correctly.  Our manager fixed the problem today, and worked with our Finance team...

to make sure the refund is processed. It's currently underway.  Our service team will reach back out to the customer as well to share this information.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
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