Rice Toyota Scion & Collision Center

After years of complaints and recent lawsuits, Toyota has agreed to replace about million dashboards that get sticky, cracked, shiny and melt in heat and humidityCalling it a "Customer Support Program" - ZE- Toyota will extend dashboard warranty coverage on the following Toyota and Lexus vehicles Lucky me I own one of the Toyota's, So I call the service center to make an appointment to get my dash replaced and I was informed that they are on back order and check backSo a couple of weeks I take my car to have a oil consumption test and dash replacement I am informed that it has expiredWith me being the happy customer they tell me that the manager would give me a callI'm still waiting for the callLucky me I have a nice sticky dashStay away from riceGo with a [redacted] that's my next purchaseYou lost my business Toyota

I brought in my car for service and my service advisor name is Richard R [redacted] The service was to program abs actuator and bleed brake systems..later I recieved a call stating that they couldn't bleed the rear brakes and they would have to charge me to find out the issue..But when I dropped off the vehicle I asked Richard do they have to re diagnose the issue to fix itHe says no we should be alrightRichard says he will work with me on the price since I brought my car their previously, so I said go ahead and fix itHe calls me later and tells me that the dash has to come out to replace a fuse behind the dashboard..I told him okI need my car fixedI went to pick up my vehicle and I inspect the car for quality of work and I notice that there is still dust on my dashboard and it doesn't look like it has been touchedThen I look underneath the hood and saw that that fuse was the same fuse I was trying to check myselfSo the dashboard did not have to come outI talked to the man

I had the worst experience possibleOne of the reasons that dealerships get a bad nameI've had my Scion tC in and out of their service department several times over the course of monthsThis all, due to problems that occurred shortly after having service completedTheir service manager, Kevin, is incompetent and their general manager, Mary, lacks communication amongst her staffTheir slogan is "we treat you right", but after a failure on a completely new engine that THEY fully assembled, they refused to conduct any repairs on their behalfI do not recommend that anyone go hereThey will take your money and screw you over

In december I bought a Toyota Sienna CertifiedNext day my wife told me about some noises from left front side it was a front axle it was in so bad condition that could be a reason for accidentMy wife and kids were in danger of accident because of that partThat was a Certified car and things like this should have no placeToyota replaced that axle but did not do aliment which is required after this kind repairRice Toyota gave car back to my wife and send her on the road again in not safe car ( steering wheel vibrations could be a reason for accident again April year my wife start having issues with car battery she could not start the car went back to Rice Toyota and was told that car battery is okHad this problem a few more times but did not go back to Rice toyotaToday she took me for my doctors appointment to Durham an hour away from home and we had a car battery problem againWe called Toyota ,for help , technician arrived and jump started my car

They took a $deposit from me, then sold the car to someone else anywayA new car was brought in from another dealership, then paid for in full with a check and I was told the $would be refunded to the card that was chargedThis has been going on for weeks and still no refundThe manager Nate was very nasty and rudeI was given paperwork showing my "refund" using my mothers name and some random MasterCard that does not belong to either of usI've visited the dealership and called multiple times and have received zero actual help with this matterThis is stealing! The car was totally paid for in FULL with a check, how is this legal to steal from a customer?!

I brought in my car for service and my service advisor name is Richard R***The service was to program abs actuator and bleed brake systems..later I recieved a call stating that they couldn't bleed the rear brakes and they would have to charge me to find out the issue..But when I dropped off the vehicle I asked Richard do they have to re diagnose the issue to fix itHe says no we should be alrightRichard says he will work with me on the price since I brought my car their previously, so I said go ahead and fix itHe calls me later and tells me that the dash has to come out to replace a fuse behind the dashboard..I told him okI need my car fixedI went to pick up my vehicle and I inspect the car for quality of work and I notice that there is still dust on my dashboard and it doesn't look like it has been touchedThen I look underneath the hood and saw that that fuse was the same fuse I was trying to check myselfSo the dashboard did not have to come outI talked to the man

I purchased a Toyota 4-Runner from Rice Toyota on November 22nd and I took delivery the same day of the vehicleUpon my return home with the vehicle, I checked my Facebook and an ad showed up on my Facebook feed from Rice ToyotaThe ad stated "Head on over to Rice Toyota and get your next car with us" Buy now and we'll cover your first two payments! Hurry in for this limited time offer."
I later sent the dealership a message regarding this ad because no-one at the dealership told me when I purchased my vehicle earlier that day that they would be making the first two payments on my new vehicleA day later, Mary R*** from the dealership called me and told me they would not be honoring their ad on facebook for my deal because I "already got their best deal" and she proceeded to essentially tell me that they would only honor this deal if you asked for it while negotiating your deal while at the dealerThe Facebook ad did not state this and their was no "fine print" on the Faceb

After negotiating a price for a vehicle with a sales manager(Neil K***) and sales representative (Keona C***), and the finance departmentI was sent a signed binding quote for purchase of a particular vehicleBased on that contract, I solicited funding for that vehicle and securred that funding from an outside sourceThis was in process over a day period of my time and effortDuring that time I was in constant contact with staff and personel employed by Rice ToyotaUpon securing the funds for purchase, I was unable to get hold of either of the agents listed above on April, I texted Mary R*** who is part owner of the business to inform her I wanted to make the down payment and go forward with the contracted and quoted purchase price of the vehicleUpon her involvement she informed me that she would not sell me the vehicle at the contracted priceThus I wasted not only my own time and money(to secure the bank loan and prompt expedition of the check(fully quoted pu

I will not return to Rice for any service work, now that warranty has run out Will not take time to explain the many issues, just they do not service the vehicle as they should The Toyota car does great, the dealer is the problem

After years of complaints and recent lawsuits, Toyota has agreed to replace about million dashboards that get sticky, cracked, shiny and melt in heat and humidityCalling it a "Customer Support Program" - ZE- Toyota will extend dashboard warranty coverage on the following Toyota and Lexus vehicles
Lucky me I own one of the Toyota's, So I call the service center to make an appointment to get my dash replaced and I was informed that they are on back order and check backSo a couple of weeks I take my car to have a oil consumption test and dash replacement I am informed that it has expiredWith me being the happy customer they tell me that the manager would give me a callI'm still waiting for the callLucky me I have a nice sticky dashStay away from riceGo with a *** that's my next purchaseYou lost my business Toyota

I believe service was recommended and done that was not needed I was told I had steering fluid leaking and axle boot busted that was leaking grease When I got home, I wondered why there was no fluid on our garage floor I called and left a message with the service manager as I wanted to ask him if that was unusual to not see any fluid on the garage floor After a second request to have someone call me, no one returned my call

I had a rental vehicle for days and the rate was at $32/dayMy invoice stated that I was charged $but when I do the math 11x32=I asked for explanation on the hidden fees but got no explanationI requested for my card not to be charged until the issue is explained or resolved but they charged anyway

An increasing number of Toyotas are experiencing excessive oil consumption which may be the result of defective piston ringsToyota, in all their deny-till-we-die splendor, is reportedly denying warranty coverage on many oil consumption related problems and telling owners that burning through oil is normalI took my car to have the test done at Rice Toyota and was told it burned Qtand to come back in a couple months and do it again
Did what I was told and wouldn't you know it they tell me sorry that has expired and we cant fix itThen they tell me they are going to see the name of the Tech that handled my accountGuess what he is no longer working for them anymoreSo like any upset owner I complain and was told that the Service manager would call me and see what he could doI am still waiting for my call

I was not offer a test drive of the car or a complete review of the car inside or out or offer a car fax report
I purchased a Toyota Camry that was sold as like new due to the low mileage and as certified
I noticed a small scratch on the car and was told that would be repairedSince I was not offer an opportunity to fully look at the car inside or outside or offer a test drive I purchased the car at a price I would not have agreed to knowing there was a dent in the passenger doorThe dent has been repaired but I have requested the paper work associated with the repair and a car fax report since I did not receive oneMy telephone calls and emails are not being responded to

On November 24th I purchased a brand new Toyota Sienna late at night Throughout the sale process, I was straightforward that I wanted to transfer titles from my old car to my new car and I was reassured on multiple incidents this wouldn't be an issue They even moved the tag from my old car to the new car for me Weeks go by and I get a notification in the mail to pick up my new licenses at Rice Toyota on a small postcard (no phone calls are anything) I called Rice Toyota and explained that Rice transferred my title/plates to the new card and I received this in error After they looked into it they admitted to ordering the tag on accident They informed me that they had to issue the new tags because my wife was on the previous title and they registered this car in my name only Which we both had to sign over the old car and for the title and both my salespeople Kelvin and the financer said this wouldn't be an issue and I could keep my plates It seemed like they were mor

Pulling my credit multiple times
I live in florida and called Rice Toyota about getting A car for my DaughterA salesman called me back by the name of FredI told him that I would have to co sign for her to get the carThis was on Dec 12, He told me to fill out the credit application online and send it to themMy Daughter went in A few days later and filled out her Credit applicationFred called and said everything was fine, but it would be a few days until the car came that she wantedMy credit score was around A few month's later I checked my credit and found out they had checked my credit timesI have talked to them and cannot get anything from themI talked to Tom who works in Finance who never called me backI called him back and he didn't even remember who I wasI called him today and he called me back with with excuses as to why he could not do anything about itWhat they did was Rice Toyota pulled my credit three times and *** *** *** pulled my

Complaint of vehicle repair service in which additional return trips were needed to properly repair vehicle
On September 28, I put my car in the auto shop to have the check engine light checked as well as a minor fluid leak and to have my vsc light checkedI was told by an associate of the company that my upstream osensor needed to be changed as well as a valve cover gasket changeService was done however about a week afterwards my vehicles power steering fluid completely leaked out, as well as some oilI parked my cast until February due to insufficient funds for further repairsI again put my car into Rice's care to have the power steering fluid leak looked at as well as the oil leakI shared my concerns about my previous visit and agreed to have the valve cover gasket replaced as well as the power steering lineA few days later I noticed the power steering fluid was still leaking as well as oil both under and over the engineI returned my car to the shop and was

I was given in writing via email a 0% for months financing on a Toyota Prius v Five Credit was approved and Rice Toyota didn't honor the deal
First contact with Sales RepKarissa B*** was made on Sunday April 24th We negotiated a deal and she sent me the below email dated April 25th Credit check was done (Score of 820) and when the deal was going to be processed on April 26th she said they couldn't honor the financing terms previously offered in writingShe said they could only do zero percent for months This is not what she offered in writing (email below) dated April 25th
Hi ***,
As discussed, we will do the Prius V Stock No: JVin No: *** for $34,plus Denver taxes (includes COVERED TRANSPORTATION) with 0% for months on approved credit
Thank you,
Karissa B***
New Car Sales Consultant
Rice Toyota Scion
*** (work)
*** (mobile)
***@ricetoyota.com
www.RiceToyota.com

I completed a warranty purchase for which I have a signed contractAt the time of the purchase, the finance manager stated that the total purchase price for our vehicle included the warranty purchase and he would make all necessary price adjustmentsI left with the signed warranty and the belief that Rice Toyota would stand behind their promise, their word, and the signed contractI am now being told that the warranty was canceled because I failed to bring back a deposit which is 100% inaccurateI am deeply disturbed that this car company is not only not standing behind its contract, but is now sharing absolute falsehood and misrepresenting my characterNo one from the dealership ever contacted meI received no written or oral communication regarding any void to the original signed contractMoreover, while one component of the warranty is not being honored, I have a warranty contract number for the other component of the contract that was not canceled, fully indicating that

On 2/24/my husband took our Toyota Avalon Limited for routine serviceThis auto has been meticulously cared for and has 90,milesTechnician Jason told my husband that the car needed $in repairsI told my husband to bring the car back and we would get another opinionTook the car the same day to *** *** and asked them to check the car thoroughlyThey did so and basically put a new set of windshield wipersOur cost was $Jason needs to be FIREDI also have not heard back from Rices since leaving a message days agoAlso General Manager Mary who "always wants to hear from me" will not return my call