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Ricer Equipment Reviews (1)

On 11-04-the northern division service rep from Kubota, [redacted] , came to our dealership as requested by our service director He was again brought up to speed on the situation with Mr***'s mover After spending the better part of the [redacted] speaking our our mechanics, running tests and operating this mower himself, Doug said that this mower is operating to Kubota's standards We have all the work performed on this mower filed for warranty and are awaiting approval from Kubota Again, this is at no charge to Mr [redacted] as well as the new mower that Mr [redacted] has been provided with while his has been in our shop Now that Kubota has signed off on the satisfactory condition of Mr***'s mower we will be returning it to him and picking up our mower we have supplied him with for use As this time, Mr [redacted] can decide whether he wants to keep his mower, trade it in, or sell it out right himself Kubota does not offer a "buy back" or return program on his mower however and will not reimburse any payments that have been made since Mr***'s original purchase It is unfortunate that Mrhas had his mower in our shop for repairs however Rice Equipment has went above and beyond all that we can do as a dealership to try and maintain a positive customer relationship with Mr***.(Original copy attached)

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