Rich Broadcasting, LLC

I have already settled this matter financially with the CustomerWe came to an agreement about a week ago and she is happy now

This is a customer of a home warranty company we are contracted withOur first visit to this was on 6/3/16, we had to do some wire repairs, the system was running good when we leftWe got another request for service on 6/7/16, we adjusted a thermal expansion valve, added 1lb of R-22, replaced a
failed dual run capacitor in the outdoor unit, and added a hard start kitWe saw no signs of any refrigerant leaks at this timeThis is a very old system, which is why they are having alot of issuesThey didn't pay us anything , their home warranty company pays for everythingWe closed down for the holiday weekend, July 2nd- July5th, so we didn't realize their home warranty company had sent another request to our companyWe called them July 5th and they said they didn't need service because they paid another contractor outside of the home warranty network to fix the air conditioningThen they proceeded to call us on Friday July 8th and threaten us with lawsuits and negative reviews everywhere because the air conditioner broke againWe were not the last ones to work on itThe contractor that took their money on July 2nd to "fix" the air conditioning should be responsible for going back out to repair itThey are not our customer, we simply get contracted by their home warranty companyWe are also a small company and deal with a high volume of work, so sometimes people have to wait a few days for serviceIf they can't wait, they should find someone elseThe home warranty company they have is contracted with different Air Conditioning companiesThis complaint isn't valid because we didn't repair the air conditioning on July 2nd, they paid another contractor, they should be taking this up with that company, not us