Complaint: [redacted] I am rejecting this response because: It is true that I received a call from Xerox customer relationsand it is true that I both didn't want to speak with their representative, and ultimately hung up on herThe only convenient fact that Xerox failed to share in their response is WHY I hung upI told the woman my company name, she knew our address, and that there have been many service calls to our locationGiven that, WHY did I need to stop what I was doing to spend ten minutes of my time to find her our serial number? When I told her that she had the number too, and that she could spend the same amount of time on her end to locate it, she was rude and inflexible so I hung up No need to apologize hereIs Xerox so incompetent that they can't look a customer's machine up with their name, address, and phone numberFortunately for us we only have one of their machines, so it should not have been to difficult for herWe have a contract with Xerox to service our machine, and the machine was down for approximately weeks when it brokeIt took so long that we called the CEO Ursula B***' office but that didn't helpThere repair service is lousy, as is their customer service! They don't seem to operate trying to meet a service levelInstead, they get around to helping you when they are ready, and not when you need it I asked her if the machine took three weeks to service, what is the point of having a service contract? She couldn't answerThe fact is that after they "serviced" the machine, it still didn't workWe have had a bad experience with this company! Sincerely, [redacted] ***
I run a child care center and have a xerox contract The machine stopped working Of course they sent a tech out after attempting to instruct us how to fix it over the phone The first tech sat in our parking lot for minutes before finally coming in and telling us it was "a problem on our end" Nothing has changed in our office, so it was not a problem on our end A second tech came out and could not figure out the problem He got it to work once or twice, left and again it stopped working He came back, changed out the hard drivestill does not workNow we are at two weeks at a very busy office They then promised us a new machinethat was last week They were supposed to be here yesterdaythey were not This morning I called my salesman to find out when the new machine would be here, he was very rudeI tried to explain how important it was for us to have a working machine as we must document so many things each day for our children His responseHE HUNG UP ON ME! I will never do business with the company again I will share my negative experience with everyone and anyone who will listen Shame on you Xerox, you are a big company built on the backs of little companies like minddon't get too high and mighty - you know what they sayit's a long fall from the top:(
Good Afternoon, In response to the customers complaint a replacement machine is being processed today to resolve customers concerns around equipment performanceThis will tak approx 7-business days and customer has been contacted with this informationPlease do not hesitate to advise if you have any further questions for me [redacted] Customer Relations Group ###-###-####
Complaint: [redacted] I am rejecting this response because: I do not receive a single, recorded, voicemail messagePlease call me during business hours, Monday through Friday 8:am until 5:pm PST (Please note I will be out of the office July 3rd as it is a legal holiday) Sincerely, [redacted] ***
I have contacted the customer and left several messages I also sent email to customer to discuss I received a call today 11/and have spoken with the customer *** and [redacted] I am waiting on information they are forwarding to [redacted] to investigate further Thank you [redacted] Xerox Corporation [redacted] Tel: ###-###-#### Fax ###-###-####
[redacted] Per our conversation this morning the $that was withdrawn from your [redacted] child support card by [redacted] was refunded to your account Per you statement you no longer have your child support monies deposited to the Xerox [redacted] card but through [redacted] *** [redacted] I will consider your cased closed through Revdex.com but you also stated that you will need a valid username and password to login to the Xerox [redacted] account to pull your transaction history Please contact me on Monday with a reference number after you contact the customer service line and I will ensure that a password reset is done for you.I apologize for the inconvenience and feel free to contact me with any additional questions or concerns.Regards and thank youPaulette FCertified Lean Six Sigma Green BeltSupplier AnalystNorth American FinanceXerox CorporationPhillips RoadWebster, NY
Customer has been contacted and the complaint is being actively worked by [redacted] ***, Customer Service Support Manager, Xerox HawaiiThe following actions have been taken: 5/5/14-I got in touch with [redacted] and he expressed his dissatisfaction with Xerox Direct They sold him a machine that does not meet his specifications and they commited to him that this machine would meet his business needs Mariner was fully aware that this device had used ink/wax and had concerns however Xerox Direct insisted that it would work for his business The ink is just flaking off and he is currently not utilizing this device He has emails of his conversations with Xerox Direct and is emailing the information over to me 5/6/ - I received the emails from [redacted] ***l this afternoon- need to follow back up with him because I do not have any serial number to reference to I will be following up with Xerox Direct tomorrow 5/7/
Hello, I just wanted to acknowledge that I just received this notice today, (it says to reply by May 15th?) I have been working deligently with the customer, [redacted] everyday since May 21st to help resolve his issues My case that I have created is and is still pending a resolution The reason ETA was delayed for the customer was that a fuser was needed and was backordered We had to wait for that part to be available and when it came in yesterday the technician was out to replace it This did not resolve the output quality and now we are looking at getting the printer replaced Thank you, Sincerly, [redacted] Customer Relations Representative Xerox Corporation [redacted] ***
After attempting to contact Ms. [redacted] twice by telephone last week, the following email was sent to Ms. [redacted] at 1:36pm Central this afternoon from [redacted] . [redacted] Good afternoon, Ms. [redacted] , Xerox is in receipt of your complaint regarding your eligibility for health care coverage. I left a couple of messages for you last week request additional information in order to research your concern, but I was unable to reach you. Please provide the following information in order to proceed with our investigation: · Are you an employee of Xerox Corporation or Xerox Business Services, LLC (hereafter known as Xerox)? o If yes, please provide your full legal name and Employee ID number or Worldwide Identification Number (WIN)? · If not, are you the spouse of an employee of Xerox? o If yes, please provide the full name and Employee ID number or Worldwide Identification Number (WIN) of your spouse. · If neither you nor your spouse are employed by Xerox, please provide the name of the employer for whom Xerox is providing dependent eligibility review services, as well as the name of the person employed by this entity. Upon receipt of these answers, we will be able to direct your concerns to the correct individuals to address this matter. We look forward to hearing from you. If you have any questions, please don’t hesitate to call me at the number below. Thanks!
It took eppicard days to get the card to me It took weeks for Xerox to respond and they responded only after I contacted my state congressmanI do have the card but this is a company that has a contract with the state of NC so our tax money is going to this incompetant company that could care less Complaint: [redacted] I am rejecting this response because: Sincerely, John Harrison
We have thoroughly reviewed your account history and the terms of your promissory note. Unfortunately, *** *** *** is unable to accommodate the request to remove the derogatory information from the your credit
report. When servicing your loan, we are required to abide by Federal Regulations which require we report delinquencies to the Major Credit Bureaus when an account becomes or more days past due. *** as the servicer, does not have the authority to deviate from those regulations. We are contractually obligated to your lender to report accurate information*** did not receive the required forbearance documentation prior to the 60th day of delinquencyI can certainly send you a letter advising the forbearance was applied to the account, however the delinquency remainsRegards,
Paulette F*
Certified Lean Six Sigma Green Belt
Supplier Analyst
To whom it may concern,
size=3>
This matter is now being addressed by Xerox Legal Counsel. There was minimal service history on this machine, below the expected average maintenance. There were two onsite service requests in 2014, both resulted in findings that the issue stemmed, not from the hardware of the machine, but from the customer’s network environment. Upon the initial findings in May 2014, Xerox, at no cost to the customer, sent an Analyst onsite to verify the technician’s findings that this was a network issue. The Xerox Analyst confirmed the issue was related to the customer network, not the equipment. There was no further action to be taken by Xerox to resolve the issue.
The customer requested in November of to have their contract terminated at no penalty due to nonperformance. I explained to her that we do not cancel lease agreements due to non-performance, we repair the unit or replace the unit when necessary. This was not an acceptable resolution to the customer, as they purchased a competitive unit in the meantime and were unwilling/unable to pay two monthly lease agreements. After clearly stating that the only assistance I could provide to this customer, was to place a service call, she agreed. I explained the service call was the only option, as I would need to validate IF there was a need to replace the unit where there was only one service request made on the unit in 2014.
In further efforts to satisfy this customer I engaged the Service and Sales team, but found no further details beyond the information validating this issue sourced from the customer’s networkAll parties involved including the Xerox Analyst and Xerox Service Manager have been engaged to provide background/details to answer the legal requirements of this case, but I anticipate the findings will remain the same. This issue is related to the customer’s network. We do not, at any time, cancel a Xerox lease agreement for non-performance. The Xerox policy is to replace the unit for the term of the lease, as detailed in the signed contract agreement. In this case, replacing the customer’s unit will not correct the problem as the source of the problem is the customer’s network environment A new Xerox machine would result in the same outcome
Complaint:
I am rejecting this response because: I am working with *** *** at Xerox Hawaii and waiting to hear from Xerox Direct
Sincerely,
Mariner Revell
We have resolved the cardholder's issue. Below is a recap of our efforts
06/1:pm left message
06/9:am sent email
06/12:pm spoke to **. We expedited a card & waived the fees. We verified her address and she also have
our contact information if she needs further assistance
we now consider the case closed
I spoke with *** *** and confirmed that he is not a customer of
Xerox. He is a small business owner and wants some help in setting up some business processes for his company but has received the run-around. It is not profitable for Xerox and we are not interested, this is the reason he is upset. I did confirm with him that I would contact him on Monday and get him in touch with a sales person, they will tell him personallyPlease consider this case closedThank you and regards*** ***
*** *** *** *** *** ***
*** *** ***
Corporate Marketing & Communications
Xerox Corporation
*** *** *** ***
***
*** ** ***
***
***
Good Afternoon,
In response to the customers complaint a replacement machine is being processed today to resolve customers concerns around equipment performanceThis will tak approx 7-business days and customer has been contacted with this informationPlease do not hesitate to advise
if you have any further questions for me
*** ***
Customer Relations Group
###-###-####
Good afternoon,
Thank you for your noticeIt appears that Mrs*** did not receive the voice mail that I left for her on May at 10:AM Central.
Mr*** ***, *** ***'s spouse, is an employee of *** ***, which is a Xerox client for which we conducted a dependent eligibility auditAfter I spoke with Mrs*** on May at 10:09AM Central to get the name of Mr***'s employer, I reached out to *** ***, the Xerox project manager for *** *** Dependent Eligibility Verifications*** informed me that Mrs***'s appeal for coverage was approved on May She also stated that Xerox mailed an approval letter to Mr*** and submitted a request to *** *** to reinstate her coverage on May The voice mail that I left on May at 10:AM Central included this information and encouraged Mrs*** to contact *** *** directly at *** with any further questionsI also indicated that *** may be able to helpful in identifying the proper avenue to verify that *** *** has re-enrolled Mrs*** in coverage(*** *** would be responsible to process the re-enrollment in their systems.)
I left another voice mail for Mrs*** this afternoon at 3:PM Central indicating that her appeal for coverage was approved last month and asking her to call *** directly at *** for any questionsIn addition, the following email was sent to *** this afternoon at 4:PM Central.
Good afternoon, Ms***,
I just left you a voice mail at *** in regards to your
rejection of Xerox’s response to your complaint to the Revdex.com
Following our conversation on May 27, I reached out to the team
that conducted the dependent eligibility verification for *** ***I was
advised that your appeal requesting reinstatement of coverage was approved as
of May The audit team also informed me that they mailed a letter to *** *** on May to advise of the approval, and Xerox submitted a request to
*** *** to reinstate your coverage at that timeI left you a voice mail
on the same morning advising of the approval and asking you to call *** ***, the Xerox project manager who was in charge of *** ***’s
Dependent Eligibility Verifications, for any further questions
Per our previous conversation, I have no access to records of
*** *** employees or dependentsHowever, I would encourage you to
contact Ms*** for any questions you may have in regards to your approval
*** ***’s direct phone number is ***
Please let me know if you have any further concerns after
speaking with Ms***
With regards,
*** ***, SPHR, PMP
Strategic Benefits Manager
*** ***
Mailstop: ***
*** ** ***
* ***
***
Please let me know of additional actions that would be required to resolve for this matterWith regards,
*** ***
After attempting to contact Ms[redacted] twice by telephone last week, the following email was sent to Ms[redacted] at 1:36pm Central this afternoon from [redacted]. [redacted]
","sans-serif">Good afternoon, Ms[redacted],
Xerox is in receipt of your complaint regarding
your eligibility for health care coverageI left a couple of messages for you
last week request additional information in order to research your concern, but
I was unable to reach you
Please provide the following information in
order to proceed with our investigation:
·
Are you an employee of Xerox Corporation or
Xerox Business Services, LLC (hereafter known as Xerox)?
o
If yes, please provide your full legal name and
Employee ID number or Worldwide Identification Number (WIN)?
·
If not, are you the spouse of an employee of
Xerox?
o
If yes, please provide the full name and Employee
ID number or Worldwide Identification Number (WIN) of your spouse
·
If neither you nor your spouse are employed by
Xerox, please provide the name of the employer for whom Xerox is providing
dependent eligibility review services, as well as the name of the person
employed by this entity
Upon receipt of these answers, we will be able
to direct your concerns to the correct individuals to address this matter
We look forward to hearing from youIf you
have any questions, please don't hesitate to call me at the number below
Thanks!
Complaint: [redacted] I am rejecting this response because:They are brushing this off and not resolving any of the issues Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: It is true that I received a call from Xerox customer relationsand it is true that I both didn't want to speak with their representative, and ultimately hung up on herThe only convenient fact that Xerox failed to share in their response is WHY I hung upI told the woman my company name, she knew our address, and that there have been many service calls to our locationGiven that, WHY did I need to stop what I was doing to spend ten minutes of my time to find her our serial number? When I told her that she had the number too, and that she could spend the same amount of time on her end to locate it, she was rude and inflexible so I hung up No need to apologize hereIs Xerox so incompetent that they can't look a customer's machine up with their name, address, and phone numberFortunately for us we only have one of their machines, so it should not have been to difficult for herWe have a contract with Xerox to service our machine, and the machine was down for approximately weeks when it brokeIt took so long that we called the CEO Ursula B***' office but that didn't helpThere repair service is lousy, as is their customer service! They don't seem to operate trying to meet a service levelInstead, they get around to helping you when they are ready, and not when you need it I asked her if the machine took three weeks to service, what is the point of having a service contract? She couldn't answerThe fact is that after they "serviced" the machine, it still didn't workWe have had a bad experience with this company! Sincerely, [redacted] ***
[redacted] from Xerox Customer Relations is looking into this matter and will follow up with the customer- Case #: [redacted]
I run a child care center and have a xerox contract The machine stopped working Of course they sent a tech out after attempting to instruct us how to fix it over the phone The first tech sat in our parking lot for minutes before finally coming in and telling us it was "a problem on our end" Nothing has changed in our office, so it was not a problem on our end A second tech came out and could not figure out the problem He got it to work once or twice, left and again it stopped working He came back, changed out the hard drivestill does not workNow we are at two weeks at a very busy office They then promised us a new machinethat was last week They were supposed to be here yesterdaythey were not This morning I called my salesman to find out when the new machine would be here, he was very rudeI tried to explain how important it was for us to have a working machine as we must document so many things each day for our children His responseHE HUNG UP ON ME! I will never do business with the company again I will share my negative experience with everyone and anyone who will listen Shame on you Xerox, you are a big company built on the backs of little companies like minddon't get too high and mighty - you know what they sayit's a long fall from the top:(
Good Afternoon, In response to the customers complaint a replacement machine is being processed today to resolve customers concerns around equipment performanceThis will tak approx 7-business days and customer has been contacted with this informationPlease do not hesitate to advise if you have any further questions for me [redacted] Customer Relations Group ###-###-####
Complaint: [redacted] I am rejecting this response because: I do not receive a single, recorded, voicemail messagePlease call me during business hours, Monday through Friday 8:am until 5:pm PST (Please note I will be out of the office July 3rd as it is a legal holiday) Sincerely, [redacted] ***
I have contacted the customer and left several messages I also sent email to customer to discuss I received a call today 11/and have spoken with the customer *** and [redacted] I am waiting on information they are forwarding to [redacted] to investigate further Thank you [redacted] Xerox Corporation [redacted] Tel: ###-###-#### Fax ###-###-####
[redacted] Per our conversation this morning the $that was withdrawn from your [redacted] child support card by [redacted] was refunded to your account Per you statement you no longer have your child support monies deposited to the Xerox [redacted] card but through [redacted] *** [redacted] I will consider your cased closed through Revdex.com but you also stated that you will need a valid username and password to login to the Xerox [redacted] account to pull your transaction history Please contact me on Monday with a reference number after you contact the customer service line and I will ensure that a password reset is done for you.I apologize for the inconvenience and feel free to contact me with any additional questions or concerns.Regards and thank youPaulette F
Certified Lean Six Sigma Green BeltSupplier AnalystNorth American FinanceXerox CorporationPhillips RoadWebster, NY
Customer has been contacted and the complaint is being actively worked by [redacted] ***, Customer Service Support Manager, Xerox HawaiiThe following actions have been taken: 5/5/14-I got in touch with [redacted] and he expressed his dissatisfaction with Xerox Direct They sold him a machine that does not meet his specifications and they commited to him that this machine would meet his business needs Mariner was fully aware that this device had used ink/wax and had concerns however Xerox Direct insisted that it would work for his business The ink is just flaking off and he is currently not utilizing this device He has emails of his conversations with Xerox Direct and is emailing the information over to me 5/6/ - I received the emails from [redacted] ***l this afternoon- need to follow back up with him because I do not have any serial number to reference to I will be following up with Xerox Direct tomorrow 5/7/
Hello, I just wanted to acknowledge that I just received this notice today, (it says to reply by May 15th?) I have been working deligently with the customer, [redacted] everyday since May 21st to help resolve his issues My case that I have created is and is still pending a resolution The reason ETA was delayed for the customer was that a fuser was needed and was backordered We had to wait for that part to be available and when it came in yesterday the technician was out to replace it This did not resolve the output quality and now we are looking at getting the printer replaced Thank you, Sincerly, [redacted] Customer Relations Representative Xerox Corporation [redacted] ***
After attempting to contact Ms. [redacted] twice by telephone last week, the following email was sent to Ms. [redacted] at 1:36pm Central this afternoon from [redacted] . [redacted] Good afternoon, Ms. [redacted] , Xerox is in receipt of your complaint regarding your eligibility for health care coverage. I left a couple of messages for you last week request additional information in order to research your concern, but I was unable to reach you. Please provide the following information in order to proceed with our investigation: · Are you an employee of Xerox Corporation or Xerox Business Services, LLC (hereafter known as Xerox)? o If yes, please provide your full legal name and Employee ID number or Worldwide Identification Number (WIN)? · If not, are you the spouse of an employee of Xerox? o If yes, please provide the full name and Employee ID number or Worldwide Identification Number (WIN) of your spouse. · If neither you nor your spouse are employed by Xerox, please provide the name of the employer for whom Xerox is providing dependent eligibility review services, as well as the name of the person employed by this entity. Upon receipt of these answers, we will be able to direct your concerns to the correct individuals to address this matter. We look forward to hearing from you. If you have any questions, please don’t hesitate to call me at the number below. Thanks!
It took eppicard days to get the card to me It took weeks for Xerox to respond and they responded only after I contacted my state congressmanI do have the card but this is a company that has a contract with the state of NC so our tax money is going to this incompetant company that could care less Complaint: [redacted] I am rejecting this response because: Sincerely, John Harrison
We have thoroughly reviewed your account history and the terms of your promissory note. Unfortunately, *** *** *** is unable to accommodate the request to remove the derogatory information from the your credit
*
report. When servicing your loan, we are required to abide by Federal Regulations which require we report delinquencies to the Major Credit Bureaus when an account becomes or more days past due. *** as the servicer, does not have the authority to deviate from those regulations. We are contractually obligated to your lender to report accurate information*** did not receive the required forbearance documentation prior to the 60th day of delinquencyI can certainly send you a letter advising the forbearance was applied to the account, however the delinquency remainsRegards,
Paulette F
Certified Lean Six Sigma Green Belt
Supplier Analyst
To whom it may concern,
size=3>
This matter is now being addressed by Xerox Legal Counsel. There was minimal service history on this machine, below the expected average maintenance. There were two onsite service requests in 2014, both resulted in findings that the issue stemmed, not from the hardware of the machine, but from the customer’s network environment. Upon the initial findings in May 2014, Xerox, at no cost to the customer, sent an Analyst onsite to verify the technician’s findings that this was a network issue. The Xerox Analyst confirmed the issue was related to the customer network, not the equipment. There was no further action to be taken by Xerox to resolve the issue.
The customer requested in November of to have their contract terminated at no penalty due to nonperformance. I explained to her that we do not cancel lease agreements due to non-performance, we repair the unit or replace the unit when necessary. This was not an acceptable resolution to the customer, as they purchased a competitive unit in the meantime and were unwilling/unable to pay two monthly lease agreements. After clearly stating that the only assistance I could provide to this customer, was to place a service call, she agreed. I explained the service call was the only option, as I would need to validate IF there was a need to replace the unit where there was only one service request made on the unit in 2014.
In further efforts to satisfy this customer I engaged the Service and Sales team, but found no further details beyond the information validating this issue sourced from the customer’s networkAll parties involved including the Xerox Analyst and Xerox Service Manager have been engaged to provide background/details to answer the legal requirements of this case, but I anticipate the findings will remain the same. This issue is related to the customer’s network. We do not, at any time, cancel a Xerox lease agreement for non-performance. The Xerox policy is to replace the unit for the term of the lease, as detailed in the signed contract agreement. In this case, replacing the customer’s unit will not correct the problem as the source of the problem is the customer’s network environment A new Xerox machine would result in the same outcome
Complaint:
I am rejecting this response because: I am working with *** *** at Xerox Hawaii and waiting to hear from Xerox Direct
Sincerely,
Mariner Revell
We have resolved the cardholder's issue. Below is a recap of our efforts
06/1:pm left message
06/9:am sent email
06/12:pm spoke to **. We expedited a card & waived the fees. We verified her address and she also have
our contact information if she needs further assistance
we now consider the case closed
I spoke with *** *** and confirmed that he is not a customer of
Xerox. He is a small business owner and wants some help in setting up some business processes for his company but has received the run-around. It is not profitable for Xerox and we are not interested, this is the reason he is upset. I did confirm with him that I would contact him on Monday and get him in touch with a sales person, they will tell him personallyPlease consider this case closedThank you and regards*** ***
*** *** *** *** *** ***
*** *** ***
Corporate Marketing & Communications
Xerox Corporation
*** *** *** ***
***
*** ** ***
***
***
Good Afternoon,
In response to the customers complaint a replacement machine is being processed today to resolve customers concerns around equipment performanceThis will tak approx 7-business days and customer has been contacted with this informationPlease do not hesitate to advise
if you have any further questions for me
*** ***
Customer Relations Group
###-###-####
Good afternoon,
Thank you for your noticeIt appears that Mrs*** did not receive the voice mail that I left for her on May at 10:AM Central.
Mr*** ***, *** ***'s spouse, is an employee of *** ***, which is a Xerox client for which we conducted a dependent eligibility auditAfter I spoke with Mrs*** on May at 10:09AM Central to get the name of Mr***'s employer, I reached out to *** ***, the Xerox project manager for *** *** Dependent Eligibility Verifications*** informed me that Mrs***'s appeal for coverage was approved on May She also stated that Xerox mailed an approval letter to Mr*** and submitted a request to *** *** to reinstate her coverage on May The voice mail that I left on May at 10:AM Central included this information and encouraged Mrs*** to contact *** *** directly at *** with any further questionsI also indicated that *** may be able to helpful in identifying the proper avenue to verify that *** *** has re-enrolled Mrs*** in coverage(*** *** would be responsible to process the re-enrollment in their systems.)
I left another voice mail for Mrs*** this afternoon at 3:PM Central indicating that her appeal for coverage was approved last month and asking her to call *** directly at *** for any questionsIn addition, the following email was sent to *** this afternoon at 4:PM Central.
Good afternoon, Ms***,
I just left you a voice mail at *** in regards to your
rejection of Xerox’s response to your complaint to the Revdex.com
Following our conversation on May 27, I reached out to the team
that conducted the dependent eligibility verification for *** ***I was
advised that your appeal requesting reinstatement of coverage was approved as
of May The audit team also informed me that they mailed a letter to *** *** on May to advise of the approval, and Xerox submitted a request to
*** *** to reinstate your coverage at that timeI left you a voice mail
on the same morning advising of the approval and asking you to call *** ***, the Xerox project manager who was in charge of *** ***’s
Dependent Eligibility Verifications, for any further questions
Per our previous conversation, I have no access to records of
*** *** employees or dependentsHowever, I would encourage you to
contact Ms*** for any questions you may have in regards to your approval
*** ***’s direct phone number is ***
Please let me know if you have any further concerns after
speaking with Ms***
With regards,
*** ***, SPHR, PMP
Strategic Benefits Manager
*** ***
Mailstop: ***
*** ** ***
* ***
***
Please let me know of additional actions that would be required to resolve for this matterWith regards,
*** ***
After attempting to contact Ms[redacted] twice by telephone last week, the following email was sent to Ms[redacted] at 1:36pm Central this afternoon from [redacted]. [redacted]
","sans-serif">Good afternoon, Ms[redacted],
Xerox is in receipt of your complaint regarding
your eligibility for health care coverageI left a couple of messages for you
last week request additional information in order to research your concern, but
I was unable to reach you
Please provide the following information in
order to proceed with our investigation:
·
Are you an employee of Xerox Corporation or
Xerox Business Services, LLC (hereafter known as Xerox)?
o
If yes, please provide your full legal name and
Employee ID number or Worldwide Identification Number (WIN)?
·
If not, are you the spouse of an employee of
Xerox?
o
If yes, please provide the full name and Employee
ID number or Worldwide Identification Number (WIN) of your spouse
·
If neither you nor your spouse are employed by
Xerox, please provide the name of the employer for whom Xerox is providing
dependent eligibility review services, as well as the name of the person
employed by this entity
Upon receipt of these answers, we will be able
to direct your concerns to the correct individuals to address this matter
We look forward to hearing from youIf you
have any questions, please don't hesitate to call me at the number below
Thanks!