[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When asked by the employee of the business how she could help me, I stated that I was there to pick up my vehicleThe employee asked for my last name, nothing elseI gave her this information, and her reply was simply, "I'm sorry, it's not here." Neither the employee nor myself mentioned the releaseI do believe that this could have been an honest miscommunication, but it did lead me to believe that I was being told that my vehicle was not there.The bank did provide me with contact information for Richard and Associates, but I was not made aware that I needed to call them firstThis, the late delivery of the release order and the incorrect hours for piwere errors on the part of the bank, over which Richard and Associates had no control.In order to prevent issues like these in the future, I feel that both the bank and Richard and Associates need to improve their communication, both with each other and with the vehicle ownersI have already spoken with the bank about thisMrF [redacted] did try to call me, and I tried to call him back and left a voicemail for himIf Richard and Associates will commit to working on their communication to avoid these problems in the future, I will consider this complaint to be satisfactorily resolved.Regards, [redacted]
This company is the most unprofessional company in years that I had to deal with and they won't cover the damage that cause on private property or the vehicle that they repossessed and their employees are very arrogant and like to get in face and the one actually pulled me
Thay are the most unprofessional company I had to deal with I had a repo on a bike and thay will not pay for property damage a damage they caused to the bike and my property and they broke in to my girlfriend's garage to get it no one told me they where coming to get it
We the repossession company are not permitted to call the lienholder directlyDuring day time business hours, the customer has the right to call the lienholderOur agent could not and would not stop a customer from calling a lien holderThis vehicle was repossessed on 12/9/ [redacted] redeemed the vehicle on 12/10/and paid the appropriate storage feesHad this repossession been done in error, the lienholder would have required Richard & Associates, Incto return the vehicle and charge no storage fees
This person did contact our office on 8/27/and spoke to Nikki, who requested that she send pictures to the office for the owner to reviewShe then sent pictures of the driveway via text message to Nikki who forwarded the pictures to the owner who reviewed the picturesThe damage appeared to be from the rubber left from the tires of the vehicle that was repossessedNikki responded to the lady that the owner would be in contact with her the next day to discuss as he was not in the office at the time, she responded back to Nikki stating not to worry about having him contact her backWe assumed at that point that no further contact was necessary
Richard & Associates is committed to improving communication with clients and customers Since receiving the complaint, we have communicated with all of our clients to review our redemption hours to prevent situations like this from happening again Thank You
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They did not even allow me to call the company to verify since the check was there at the lienholder and they themselves even refused to call Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We received a check for the damage that was done and are completely satisfied This complaint can now be closed Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When asked by the employee of the business how she could help me, I stated that I was there to pick up my vehicleThe employee asked for my last name, nothing elseI gave her this information, and her reply was simply, "I'm sorry, it's not here." Neither the employee nor myself mentioned the releaseI do believe that this could have been an honest miscommunication, but it did lead me to believe that I was being told that my vehicle was not there.The bank did provide me with contact information for Richard and Associates, but I was not made aware that I needed to call them firstThis, the late delivery of the release order and the incorrect hours for piwere errors on the part of the bank, over which Richard and Associates had no control.In order to prevent issues like these in the future, I feel that both the bank and Richard and Associates need to improve their communication, both with each other and with the vehicle ownersI have already spoken with the bank about thisMrF [redacted] did try to call me, and I tried to call him back and left a voicemail for himIf Richard and Associates will commit to working on their communication to avoid these problems in the future, I will consider this complaint to be satisfactorily resolved.Regards, [redacted]
This company is the most unprofessional company in years that I had to deal with and they won't cover the damage that cause on private property or the vehicle that they repossessed and their employees are very arrogant and like to get in face and the one actually pulled me
Thay are the most unprofessional company I had to deal with I had a repo on a bike and thay will not pay for property damage a damage they caused to the bike and my property and they broke in to my girlfriend's garage to get it no one told me they where coming to get it
We the repossession company are not permitted to call the lienholder directlyDuring day time business hours, the customer has the right to call the lienholderOur agent could not and would not stop a customer from calling a lien holderThis vehicle was repossessed on 12/9/ [redacted] redeemed the vehicle on 12/10/and paid the appropriate storage feesHad this repossession been done in error, the lienholder would have required Richard & Associates, Incto return the vehicle and charge no storage fees
This person did contact our office on 8/27/and spoke to Nikki, who requested that she send pictures to the office for the owner to reviewShe then sent pictures of the driveway via text message to Nikki who forwarded the pictures to the owner who reviewed the picturesThe damage appeared to be from the rubber left from the tires of the vehicle that was repossessedNikki responded to the lady that the owner would be in contact with her the next day to discuss as he was not in the office at the time, she responded back to Nikki stating not to worry about having him contact her backWe assumed at that point that no further contact was necessary
Richard & Associates is committed to improving communication with clients and customers Since receiving the complaint, we have communicated with all of our clients to review our redemption hours to prevent situations like this from happening again Thank You
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They did not even allow me to call the company to verify since the check was there at the lienholder and they themselves even refused to call Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We received a check for the damage that was done and are completely satisfied This complaint can now be closed Regards, [redacted]