Richard Carr & Assoc

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

To whom it may concern, First of all I would like to thank you for reaching out to me and my staffHopefully we will clear up this misunderstanding, in response to complain # [redacted] filed February 8, 2018.Patient was seen at the practice in October and recommended to do retreatment of Root Canal Therapy (RCT) on one of her toothShe was referred to our Endodontist forretreatment of RCT in another location, since we do not have proper equipment (microscope) in our office and we always refer all of our patients with similar situation to anotherlocation that our Endodontist works atWe inform patient that after completion of RCT, She needs to come back to our office for Post & Core (P/C) and Crown.I believe that this is where her misunderstanding took placeIt seems like the patient may not have known or understood that she could not get the P/C and Crown if the RCT was not done first.As a courtesy to the patient, due to fact that she wants to get the treatment done ASAP, we made a few appointments in advance with anticipation that certain treatment will be done prior toappointment made for P/C and CrownSince she was schedule to have this procedure done in another office, We had no idea that RCT was not done before her February appointment whenshe was called to confirm, she spoke with one of our staff members and was informed that the appointment would have to be reschedule due to the fact that she had not complete the RCT.We called again to clarify the problem, and apologize for any misunderstanding and inconvenience, we offered her assistance in finding another location that may see her for retreatment butpatient refused the information and went on to say that our office had falsely billed her insuranceTo be clear, we did not bill any procedure for this patient that were not done.All we asked insurance, was pre-estimates( pre-determination) to approve the P/C and Crown and clarify how much insurance pays and what patient is responsible for.Overall, I would like to offer my sincere apology to the patient for any misunderstanding and inconvenienceWe are happy to do our best finding her another endodontist to do retreatmentRegards, [redacted] , DMD

To whom it may concern, First of all I would like to thank you for reaching out to me and my staff. Hopefully we will clear up this misunderstanding, in response to complain #[redacted] filed February 8, 2018.Patient was seen at the practice in October 2017 and recommended to do retreatment of...

Root Canal Therapy (RCT) on one of her tooth. She was referred to our Endodontist forretreatment of RCT in another location, since we do not have proper equipment (microscope) in our office and we always refer all of our patients with similar situation to anotherlocation that our Endodontist works at. We inform patient that after completion of RCT, She needs to come back to our office for Post & Core (P/C) and Crown.I believe that this is where her misunderstanding took place. It seems like the patient may not have known or understood that she could not get the P/C and Crown if the RCT was not done first.As a courtesy to the patient, due to fact that she wants to get the treatment done ASAP, we made a few appointments in advance with anticipation that certain treatment will be done prior toappointment made for P/C and Crown. Since she was schedule to have this procedure done in another office, We had no idea that RCT was not done before her February 8 appointment whenshe was called to confirm, she spoke with one of our staff members and was informed that the appointment would have to be reschedule due to the fact that she had not complete the RCT.We called again to clarify the problem, and apologize for any misunderstanding and inconvenience, we offered her assistance in finding another location that may see her for retreatment butpatient refused the information and went on to say that our office had falsely billed her insurance. To be clear, we did not bill any procedure for this patient that  were not done.All we asked insurance, was pre-estimates( pre-determination) to approve the P/C and Crown and clarify how much insurance pays and what patient is responsible for.Overall, I would like to offer my sincere apology to the patient for any misunderstanding and inconvenience. We are happy to do our best finding her another endodontist to do retreatment. Regards, [redacted], DMD

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 
Regards,
[redacted]