I am rejecting this response because: The business very dishonest when they told me that I was approved for a loan I specifically asked because I live hours away I drove hrs, signed the binding contract that gave terms, put insurance on the vehicle and drove off the lot thinking I had asecured loan The business didn't have an issue accepting my $10,bank check due to the contract stating there was to be no refunds I was then told I needed additional paperwork about days after having the vehicle already In good faith I immediately requested the paperwork needed from the court systemI contact the finance company, CPS, and the dealership were notifiedBoth knew I had no control over the situation Unfortunately, Ihad a bankruptcy due to divorce which was fully explained the entire step of the way during this process in attempt to avoid a situation like thisI was harassed constantly by the dealership, receiving numerous phone calls and e-mails about, “where is the paperwork?" At first It was just bothersome then it was aggressive on the part of the dealership They,***, called me and ordered me to return the vehicle and even threatened to repossess it from my residence with a tow truck This is very upsetting when I have done everything I could have and it was just a waiting game The paperwork was promised by the courts and I was waiting just like the dealership If they could not wait then why accept my $10,dollars and sign a binding contract with terms The business had an obligation to obtain the paperwork in a timely manner The vehicle was paid in full on 10/11/and the temporary tagswere good till 10/19/ I was promised by the manager, ***, over the phone,“The tags were not a problem, because there was still a whole week I will get them before expiration and the title about a week afterward!” I didn't receive the tags and registration until Monday 11/3/14, (15) days late As of Today, 11/14/14, I still do not have a title for a vehicle I own As of the last Revdex.com response the dealership stated it was suppose to get the title on or about 11/6/and ship it to my house That has not happen and no one fromthe dealership has attempted to contact meWe are now around days past the second timeline to get the title I paid a document delivery fee $and would like an explanationof this exorbitant fee? I also would like to know exactly how much it cost to ship the registration to my residence I have priced out over night shipping for the(day) late registration and it is not $I didn’t get what I paid for when I got the registration days late $is a large blanket to cover shipping when you pay taxes, tags and Clerical fees separate I am requesting the following: Title of the vehicle I own Refund of the Document Delivery Fee due to not getting what I paid for I didn't pay for late registration We have a contract that is binding and as of this date the dealership has broken the contract and it.s promises on delivery dates I paid for over night delivery, not late delivery with excuses The dealership didn't want to hear my excuses even thought they were valid with waiting on paperwork from the court system I was threatened with repossession of the vehicle I paid the vehicle off....FULL, to avoid problems and have nothing but problems since This is bad business and at this point the business needs to make good with its fully paid customer I am owed my title and a refund of a delivery fee that didn't deliverThis is not unreasonable Regards,
Absolutely the worst place when it comes to paperwork or customer service The temporary plates on the car we bought expired and we're still trying to chase someone down to get our plates You're gonna get the " oh he's in the other building" or " I don't handle that, you have to speak to someone else ( who isn't available and never calls you back) They might know how to sell, but don't rely on them to get your paperwork straight or on time
I totally do not agree with their responseI signed the documents on 06/21/but I had received the bill which is dated 7/1/and we still did not have the vehicle in our possession because it had so many problems with itThey did not go above and beyond we had to beg and refuse delivery of the vehicle till those repairs were doneAs you can see on the documents attached it clearly had more problems than that (see where I clearly noted among other things "check engine" light was on") also they stated they fixed the coolant thermostat see attached receipt where we had to also buy an expansion tank less than a month after having it in our possessionThey probably already knew it was broken and made some quick fix on it Then after way over days and they still had not provided us with the permanent plates and registration we got stopped by a cop for that after numerous calls to the dealer finally the plates and documents were ready for pickup in August after paying $registration/title fee, $clerical fee and $document delivery fee because they were supposed to be [redacted] and we actually had to go pick them up ourselves, so more money they basically stole from us We refused the extended warranty beside we did not trust them already, our biggest mistake was continuing with the transactionThey had tried to add a $additiona hidden fee to the contract and luckily I caught it right before the loan docments were signed, so why would we trust giving them more cashI had to ask for the month (day warranty) that all dealers give because it was not noted anywhere and of course when the coolant problem came up it wasn't coverNothing coming from them was any longer what "it seemed" it was We did maintain and take care of the vehicle so not sure what he is stating, the car just shut down no notice or anything because the "check engine" light problem from before was probably deactivated so we can take the car and not bother them anymoreI called on 12/10/which was not even months after we took possession of the carThe least they could had done was try to assist with the repair or now I don't even want this car let us trade it in for another one at the full value owed (which we regretfully also took the loan through them so they are also making money there with the high interest rate)Or they should be held liable and reimburse us the $10K spent on the engine
As we stated before we have done our best to accommodate you in regards to some of the cosmetic issues with the vehicle Any issues you addressed with our sales representative [redacted] have been addressed In regards to the windshield we are unaware of the repairs you are requesting If there are any imperfections in the windshield the customer needs to understand that the vehicle is pre-owned and some imperfections will existAt the time of purchase we stress to the customer to carefully inspect the vehicle as the vehicle is being sold as isAny new issues the customer might have encountered is their responsibility The only thing we can offer you at this time is recommending you to one of our repair facilities to address the new issues you may have encounteredThe new claim of the unethical contract practices is completely unfounded and falseUpon review of your sales and finance contract we have clearly stated that $was the down payment on transactionNever during the sales process was the customer ever coerced to enter into the transactionWe always advise customer not to enter into any sales agreement with our dealership if there is any uncertainty
The retail buyers order was dated and signed on 6/21/Thecustomer was given to option to either take the vehicle and schedule a day thatwe could do the repairs on the vehicle or wait until they were done beforetaking the vehicleThey opted to leave the vehicle until the minor repairsthat I referenced in my previous reply were doneIn regards to the fees that are charged, we have a standarddocumentation fee that is $We will send the customer their plates ®istration via [redacted] , free of charge, but the clients opted to pick them upinsteadThere were no erroneous $fees charged at any timeWeare not required by law to give a customer a month warranty and did that as acourtesy at no charge We did not “deactivate” any check engine lightsAs I statedin my previous response, when the customer took delivery of the vehicle, therewere no check engine lights on and the vehicle was in perfect runningconditionThe customer called us almost months later to tell me that their“engine was no good”, I asked at that time what they wanted me to doTheywanted me to pay for the engineNot only did I not know what the diagnosis wasbut all they wanted was money for a repair that I could not confirmAgain, as I stated in my previous response, the vehicle wassold “AS IS”We performed repairs to the vehicle that were unrelated to anypossible engine failure free of chargeThe customer signed all the documentsstating the car was sold “AS IS” and the customer declined to purchase anextended warranty
I totally do not agree with their responseI signed the documents on 06/21/but I had received the bill which is dated 7/1/and we still did not have the vehicle in our possession because it had so many problems with itThey did not go above and beyond we had to beg and refuse delivery of the vehicle till those repairs were doneAs you can see on the documents attached it clearly had more problems than that (see where I clearly noted among other things "check engine" light was on") also they stated they fixed the coolant thermostat see attached receipt where we had to also buy an expansion tank less than a month after having it in our possessionThey probably already knew it was broken and made some quick fix on itThen after way over days and they still had not provided us with the permanent plates and registration we got stopped by a cop for that after numerous calls to the dealer finally the plates and documents were ready for pickup in August after paying $registration/title fee, $clerical fee and $document delivery fee because they were supposed to be [redacted] and we actually had to go pick them up ourselves, so more money they basically stole from usWe refused the extended warranty beside we did not trust them already, our biggest mistake was continuing with the transactionThey had tried to add a $additiona hidden fee to the contract and luckily I caught it right before the loan docments were signed, so why would we trust giving them more cashI had to ask for the month (day warranty) that all dealers give because it was not noted anywhere and of course when the coolant problem came up it wasn't coverNothing coming from them was any longer what "it seemed" it wasWe did maintain and take care of the vehicle so not sure what he is stating, the car just shut down no notice or anything because the "check engine" light problem from before was probably deactivated so we can take the car and not bother them anymoreI called on 12/10/which was not even months after we took possession of the carThe least they could had done was try to assist with the repair or now I don't even want this car let us trade it in for another one at the full value owed (which we regretfully also took the loan through them so they are also making money there with the high interest rate)Or they should be held liable and reimburse us the $10K spent on the engine
I live in [redacted] and this *sarcasm on [redacted] wonderful *sarcasm off [redacted] state does not allow temp platesThe guys worked with me and I was able to get the car home although I could not drive it until all the paper work had gone to the RMV then back to the dealer then to meTo add to the confusion my insurance company had never encountered this situation before so there were delays on that end as wellTony and Vinny managed to work through the delays, "thanks my inexperienced insurance company" and were patient with my daily inquiries as to the progress of the paperworkStart to finish it took two weeks, "not there fault" having to move paper work from one location to anotherI'm happy with my purchase and have no complaintsSo MA people heads up! Any other state lucky you,,you can drive your new vehicle while you wait for the paperwork
I spoke to the Proguard representative in regards to the warranty and he informed me that they were covering three issues that are not supposed to be covered under the warranty that was purchased, so I am little confused in regards to that issueAlso, we only know what is provided to us from carfax in regards to accidents; if the vehicle was in an accident we would not know if it is not stated on the carfaxWe also gave [redacted] the option to switch vehicles, but unfortunately we do not determine the amount of money needed for a down payment, the interest rate or the term; the bank doesBoth the warranty company and our dealership have gone above and beyond to try to accommodate [redacted]
[redacted] purchased this vehicle on 6/21/Before shetook delivery of the vehicle we went above and beyond to do some minor repairson the vehicle that have no relation to the current problem they are havingWerepaired a rear parking sensor for the rear parking aid, we replaced the navigationunit, and we also replaced a coolant thermostat all at our cost, not thecustomers The delay with delivery waswaiting for the navigation unit to come inThis was a special order part andtook some time to get inThe customer was offered the option to purchase an extendedwarranty for the vehicle that was refused by the clientWe did give them, atno cost, a month powertrain warrantyThe client did come back a few weeks later with a brakeissueI looked at the vehicle and then did some research for them and foundthat BMW had a service bulletin on the problem that they were having and thatBMW would fix that for themI assume that was resolved, because I never heardback from themThe customer calls me almost months later to tell me thatthe engine is no good and wants to know what I’m going to doI informed thecustomer that the vehicle was sold “AS IS” and they refused the extendedwarrantyI asked them at what point are we no longer responsible for theircarI also informed them that it is their responsibility to maintain thevehicle and perform maintenance as per the manufacturer’s recommendationsThe customer then made accusations that we sold them a “Lemon” I informed them that we went over thisvehicle before they took possession of it and the vehicle was is in greatrunning condition and had no problems at the time of deliveryUnfortunately Ican’t see into the future and tell you what potential problems you will have,so that is why we offer extended warranties
All of our vehicles are sold as isOur customers are allowed to test drive the vehicles before purchasing themAs a courtesy we were willing to reimburse Ms [redacted] for some of the repairs made to the vehicle; however, we have been unable to contact Ms [redacted] via phone to discuss the situation
Mr [redacted] was aware of what paperwork he needed when he picked up the vehicle We waited three weeks for him to send the proper documentation with no successMr [redacted] decided to pay for the vehicle with a certified bank checkUpon receipt of payment we began processing his motor vehicle paperworkHe has the plates and the registration in his possessionThe title is currently at NJ Car and we should receive it on Thursday November 6thAs soon as we receive the title we will overnight it to himPlease notify us when you have received this paperworkIf you have any questions, you can contact [redacted] at ###-###-####
I am rejecting this response because: The business very dishonest when they told me that I was approved for a loan I specifically asked because I live hours away I drove hrs, signed the binding contract that gave terms, put insurance on the vehicle and drove off the lot thinking I had asecured loan The business didn't have an issue accepting my $10,bank check due to the contract stating there was to be no refunds I was then told I needed additional paperwork about days after having the vehicle already In good faith I immediately requested the paperwork needed from the court systemI contact the finance company, CPS, and the dealership were notifiedBoth knew I had no control over the situation Unfortunately, Ihad a bankruptcy due to divorce which was fully explained the entire step of the way during this process in attempt to avoid a situation like thisI was harassed constantly by the dealership, receiving numerous phone calls and e-mails about, “where is the paperwork?" At first It was just bothersome then it was aggressive on the part of the dealership They,***, called me and ordered me to return the vehicle and even threatened to repossess it from my residence with a tow truck This is very upsetting when I have done everything I could have and it was just a waiting game The paperwork was promised by the courts and I was waiting just like the dealership If they could not wait then why accept my $10,dollars and sign a binding contract with terms The business had an obligation to obtain the paperwork in a timely manner The vehicle was paid in full on 10/11/and the temporary tagswere good till 10/19/ I was promised by the manager, ***, over the phone,“The tags were not a problem, because there was still a whole week I will get them before expiration and the title about a week afterward!” I didn't receive the tags and registration until Monday 11/3/14, (15) days late As of Today, 11/14/14, I still do not have a title for a vehicle I own As of the last Revdex.com response the dealership stated it was suppose to get the title on or about 11/6/and ship it to my house That has not happen and no one fromthe dealership has attempted to contact meWe are now around days past the second timeline to get the title I paid a document delivery fee $and would like an explanationof this exorbitant fee? I also would like to know exactly how much it cost to ship the registration to my residence I have priced out over night shipping for the(day) late registration and it is not $I didn’t get what I paid for when I got the registration days late $is a large blanket to cover shipping when you pay taxes, tags and Clerical fees separate I am requesting the following: Title of the vehicle I own Refund of the Document Delivery Fee due to not getting what I paid for I didn't pay for late registration We have a contract that is binding and as of this date the dealership has broken the contract and it.s promises on delivery dates I paid for over night delivery, not late delivery with excuses The dealership didn't want to hear my excuses even thought they were valid with waiting on paperwork from the court system I was threatened with repossession of the vehicle I paid the vehicle off....FULL, to avoid problems and have nothing but problems since This is bad business and at this point the business needs to make good with its fully paid customer I am owed my title and a refund of a delivery fee that didn't deliverThis is not unreasonable Regards,
Absolutely the worst place when it comes to paperwork or customer service The temporary plates on the car we bought expired and we're still trying to chase someone down to get our plates You're gonna get the " oh he's in the other building" or " I don't handle that, you have to speak to someone else ( who isn't available and never calls you back) They might know how to sell, but don't rely on them to get your paperwork straight or on time
I totally do not agree with their responseI signed the documents on 06/21/but I had received the bill which is dated 7/1/and we still did not have the vehicle in our possession because it had so many problems with itThey did not go above and beyond we had to beg and refuse delivery of the vehicle till those repairs were doneAs you can see on the documents attached it clearly had more problems than that (see where I clearly noted among other things "check engine" light was on") also they stated they fixed the coolant thermostat see attached receipt where we had to also buy an expansion tank less than a month after having it in our possessionThey probably already knew it was broken and made some quick fix on it Then after way over days and they still had not provided us with the permanent plates and registration we got stopped by a cop for that after numerous calls to the dealer finally the plates and documents were ready for pickup in August after paying $registration/title fee, $clerical fee and $document delivery fee because they were supposed to be [redacted] and we actually had to go pick them up ourselves, so more money they basically stole from us We refused the extended warranty beside we did not trust them already, our biggest mistake was continuing with the transactionThey had tried to add a $additiona hidden fee to the contract and luckily I caught it right before the loan docments were signed, so why would we trust giving them more cashI had to ask for the month (day warranty) that all dealers give because it was not noted anywhere and of course when the coolant problem came up it wasn't coverNothing coming from them was any longer what "it seemed" it was We did maintain and take care of the vehicle so not sure what he is stating, the car just shut down no notice or anything because the "check engine" light problem from before was probably deactivated so we can take the car and not bother them anymoreI called on 12/10/which was not even months after we took possession of the carThe least they could had done was try to assist with the repair or now I don't even want this car let us trade it in for another one at the full value owed (which we regretfully also took the loan through them so they are also making money there with the high interest rate)Or they should be held liable and reimburse us the $10K spent on the engine
As we stated before we have done our best to accommodate you in regards to some of the cosmetic issues with the vehicle Any issues you addressed with our sales representative [redacted] have been addressed In regards to the windshield we are unaware of the repairs you are requesting If there are any imperfections in the windshield the customer needs to understand that the vehicle is pre-owned and some imperfections will existAt the time of purchase we stress to the customer to carefully inspect the vehicle as the vehicle is being sold as isAny new issues the customer might have encountered is their responsibility The only thing we can offer you at this time is recommending you to one of our repair facilities to address the new issues you may have encounteredThe new claim of the unethical contract practices is completely unfounded and falseUpon review of your sales and finance contract we have clearly stated that $was the down payment on transactionNever during the sales process was the customer ever coerced to enter into the transactionWe always advise customer not to enter into any sales agreement with our dealership if there is any uncertainty
The retail buyers order was dated and signed on 6/21/Thecustomer was given to option to either take the vehicle and schedule a day thatwe could do the repairs on the vehicle or wait until they were done beforetaking the vehicleThey opted to leave the vehicle until the minor repairsthat I referenced in my previous reply were doneIn regards to the fees that are charged, we have a standarddocumentation fee that is $We will send the customer their plates ®istration via [redacted] , free of charge, but the clients opted to pick them upinsteadThere were no erroneous $fees charged at any timeWeare not required by law to give a customer a month warranty and did that as acourtesy at no charge We did not “deactivate” any check engine lightsAs I statedin my previous response, when the customer took delivery of the vehicle, therewere no check engine lights on and the vehicle was in perfect runningconditionThe customer called us almost months later to tell me that their“engine was no good”, I asked at that time what they wanted me to doTheywanted me to pay for the engineNot only did I not know what the diagnosis wasbut all they wanted was money for a repair that I could not confirmAgain, as I stated in my previous response, the vehicle wassold “AS IS”We performed repairs to the vehicle that were unrelated to anypossible engine failure free of chargeThe customer signed all the documentsstating the car was sold “AS IS” and the customer declined to purchase anextended warranty
I totally do not agree with their responseI signed the documents on 06/21/but I had received the bill which is dated 7/1/and we still did not have the vehicle in our possession because it had so many problems with itThey did not go above and beyond we had to beg and refuse delivery of the vehicle till those repairs were doneAs you can see on the documents attached it clearly had more problems than that (see where I clearly noted among other things "check engine" light was on") also they stated they fixed the coolant thermostat see attached receipt where we had to also buy an expansion tank less than a month after having it in our possessionThey probably already knew it was broken and made some quick fix on itThen after way over days and they still had not provided us with the permanent plates and registration we got stopped by a cop for that after numerous calls to the dealer finally the plates and documents were ready for pickup in August after paying $registration/title fee, $clerical fee and $document delivery fee because they were supposed to be [redacted] and we actually had to go pick them up ourselves, so more money they basically stole from usWe refused the extended warranty beside we did not trust them already, our biggest mistake was continuing with the transactionThey had tried to add a $additiona hidden fee to the contract and luckily I caught it right before the loan docments were signed, so why would we trust giving them more cashI had to ask for the month (day warranty) that all dealers give because it was not noted anywhere and of course when the coolant problem came up it wasn't coverNothing coming from them was any longer what "it seemed" it wasWe did maintain and take care of the vehicle so not sure what he is stating, the car just shut down no notice or anything because the "check engine" light problem from before was probably deactivated so we can take the car and not bother them anymoreI called on 12/10/which was not even months after we took possession of the carThe least they could had done was try to assist with the repair or now I don't even want this car let us trade it in for another one at the full value owed (which we regretfully also took the loan through them so they are also making money there with the high interest rate)Or they should be held liable and reimburse us the $10K spent on the engine
I live in [redacted] and this *sarcasm on [redacted] wonderful *sarcasm off [redacted] state does not allow temp platesThe guys worked with me and I was able to get the car home although I could not drive it until all the paper work had gone to the RMV then back to the dealer then to meTo add to the confusion my insurance company had never encountered this situation before so there were delays on that end as wellTony and Vinny managed to work through the delays, "thanks my inexperienced insurance company" and were patient with my daily inquiries as to the progress of the paperworkStart to finish it took two weeks, "not there fault" having to move paper work from one location to anotherI'm happy with my purchase and have no complaintsSo MA people heads up! Any other state lucky you,,you can drive your new vehicle while you wait for the paperwork
I spoke to the Proguard representative in regards to the warranty and he informed me that they were covering three issues that are not supposed to be covered under the warranty that was purchased, so I am little confused in regards to that issueAlso, we only know what is provided to us from carfax in regards to accidents; if the vehicle was in an accident we would not know if it is not stated on the carfaxWe also gave [redacted] the option to switch vehicles, but unfortunately we do not determine the amount of money needed for a down payment, the interest rate or the term; the bank doesBoth the warranty company and our dealership have gone above and beyond to try to accommodate [redacted]
[redacted] purchased this vehicle on 6/21/Before shetook delivery of the vehicle we went above and beyond to do some minor repairson the vehicle that have no relation to the current problem they are havingWerepaired a rear parking sensor for the rear parking aid, we replaced the navigationunit, and we also replaced a coolant thermostat all at our cost, not thecustomers The delay with delivery waswaiting for the navigation unit to come inThis was a special order part andtook some time to get inThe customer was offered the option to purchase an extendedwarranty for the vehicle that was refused by the clientWe did give them, atno cost, a month powertrain warrantyThe client did come back a few weeks later with a brakeissueI looked at the vehicle and then did some research for them and foundthat BMW had a service bulletin on the problem that they were having and thatBMW would fix that for themI assume that was resolved, because I never heardback from themThe customer calls me almost months later to tell me thatthe engine is no good and wants to know what I’m going to doI informed thecustomer that the vehicle was sold “AS IS” and they refused the extendedwarrantyI asked them at what point are we no longer responsible for theircarI also informed them that it is their responsibility to maintain thevehicle and perform maintenance as per the manufacturer’s recommendationsThe customer then made accusations that we sold them a “Lemon” I informed them that we went over thisvehicle before they took possession of it and the vehicle was is in greatrunning condition and had no problems at the time of deliveryUnfortunately Ican’t see into the future and tell you what potential problems you will have,so that is why we offer extended warranties
All of our vehicles are sold as isOur customers are allowed to test drive the vehicles before purchasing themAs a courtesy we were willing to reimburse Ms [redacted] for some of the repairs made to the vehicle; however, we have been unable to contact Ms [redacted] via phone to discuss the situation
Mr [redacted] was aware of what paperwork he needed when he picked up the vehicle We waited three weeks for him to send the proper documentation with no successMr [redacted] decided to pay for the vehicle with a certified bank checkUpon receipt of payment we began processing his motor vehicle paperworkHe has the plates and the registration in his possessionThe title is currently at NJ Car and we should receive it on Thursday November 6thAs soon as we receive the title we will overnight it to himPlease notify us when you have received this paperworkIf you have any questions, you can contact [redacted] at ###-###-####