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Richard Chevrolet, Inc.

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Richard Chevrolet, Inc. Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Richard Chevrolet was in communication with [redacted] regarding [redacted] trading in his [redacted].  After speaking about this option, [redacted] expressessed that he would rather keep his [redacted].  There seemed to be some miscommunication prior to this...

conversation that trading-in the vehicle was a preferred option.  We apologize for this miscommunication and are happy [redacted] afforded us the opportunity to resolve the matter.  We have since resolved the paint issue and appreciate [redacted] partonage.

Review: I purchased this vehicle 3 years ago. Early this year (2014), I noticed the paint on the passenger side of the car looking "scratched". At first I thought someone had brushed up against the vehicle, but in time the scratch grew wider and longer, extending down the side all the way up and around the passenger door. The clear coat was compromised.On May 20, 2014 I brought my vehicle to [redacted] and [redacted] at the body shop at Richard Chevrolet and was told that the vehicle was hit PRIOR to my purchase of the vehicle and there was nothing that the dealership would fix it at their cost without permission from [redacted]. My research indicated this accident was not on the [redacted].I brought the vehicle to [redacted] Auto Body shop in [redacted] who gave me a quote of approximately $2,000 to fix the problem. I have a copy of the quote in my files if you need verification.On May 22, 2014 I left message with [redacted] the Used Car Mgr who never returned my call. Soon after, I drove to the dealership and showed [redacted] the vehicle. [redacted] suggested that at my convenience I bring the vehicle back to the dealership and have the problematic side wet sanded. Soon after, I dropped my vehicle off to have it wet sanded. Unfortunately, it looked worse and I was informed that this was all the dealership could do to fix the problem. [redacted] proceeded to offer a phone number of an auto body place that would fix the problem at a lower cost than [redacted]! And in the meantime would contact the Regional Manager of **.After a week of hearing nothing, I contacted ** Corp. directly and was told that they could not fix the problem. I needed to resolve this with the dealership directly. I then left a message with [redacted] the General Manager of the dealership with no satisfaction.In Aug. we contacted a family friend who works for [redacted] and he persuaded them to look at my vehicle a second time. [redacted], the manager of [redacted] Auto Body took pictures and was going to talk to the Reg.Mgr. Still waiting!Desired Settlement: I want it fixed correctly and with NO COST to us. Please take note that this was a [redacted] certified vehicle and we feel the car was misrepresented to us. Also, we feel the safety of the vehicle may be compromised because the accident was not mentioned when we purchased it.

Business

Response:

Richard Chevrolet was in communication with [redacted] regarding [redacted] trading in his [redacted]. After speaking about this option, [redacted] expressessed that he would rather keep his [redacted]. There seemed to be some miscommunication prior to this conversation that trading-in the vehicle was a preferred option. We apologize for this miscommunication and are happy [redacted] afforded us the opportunity to resolve the matter. We have since resolved the paint issue and appreciate [redacted] partonage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

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Description: Auto Dealers - New Cars, Auto Parts & Supplies - New, Auto Body Repair & Painting, Auto Renting & Leasing, Auto Repair & Service, Truck Repair & Service

Address: 1405 Highland Ave, Cheshire, Connecticut, United States, 06410

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Web:

www.richardchevy.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Richard Chevrolet, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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