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Richard Contractors (1994) Inc

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Richard Contractors (1994) Inc Reviews (1)

Richards Construction did some work for us which was an [redacted] claim. Their contractors tore out the hardwood flooring and they piled it in front of the fridge. ([redacted] and Richards were working together to replace the damaged hardwood.) We spoke with and sent an email of the pictures as requested by [redacted]. Mr [redacted] , manager of [redacted] said he would forward the message to Richards as he stated it was their crew who tore out the Hardwood. They scratched and put a small dent in the stainless steel fridge bottom freezer door. They sent us an invoice for $$1924.76 which they claim was not covered by [redacted]. I had requested a couple times for the invoice to be itemized, so we knew what they were charging us for. We told them we would pay the bill, however, would like the bill adjusted for the freezer door. They had not made any arrangements to fix the freezer door nor did they even contact us about it until we mentioned it again. They never replied to any emails we sent to them throughout the year it took to have the job completed until they invoiced us for the railing. They never did respond to either emails. Their contract was to remove the furniture from the kitchen and had they done this instead of working around the appliances, the fridge door would not be damaged. Desired SettlementWe have sent them the full payment for the invoice; however, we would like the bottom fridge door to be replaced. Business Response Good day,As per the letter from [redacted], we would like to clarify that our customer was [redacted] and not [redacted] and [redacted]. The work we completed at [redacted] was completed for [redacted] in relation to the insurance claim # [redacted]. The complaintants signed off on the work as completed to their satisfaction. [redacted] varified their satisfaction and then paid for the balance of the claim. [redacted]Please submit all further questions and concerns to [redacted] directly. Thank you.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This has nothing to do with the insurance claim. The complaint is about the dents their workers put in our fridge and their unwillingness to accept responsibility for the damage. When it happened we contacted [redacted] who informed us to contact the contractor. Richards states that [redacted] was their client not us, but they threatened legal action against us not [redacted].

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Description: Contractors - Flooring

Address: 1260 McDonald Street, Regina, Saskatchewan, Canada, S4N 4X6

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