Richard Donaldson

Initial Business Response /* (1000, 10, 2015/09/11) */
Contact Name and Title: *** ***/Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@att.net
Thank you for the opportunity to a address this issueOur company originally received the work order for the door bell and FAILED
GFCI outlet in the garage on September at 7:AMWe scheduled him for an appointment on September between the hours of 10AM to 12PMAccording to the customers own statement we arrived at 10:AM, but that later in the day/evening when ever it was that the customers mother noticed the freezer was not plugged in and that "supposedly" they lost all the food due to our tech failing to plug in the freezer(2) things bother me about this, first is that the plug it was plugged into had not been working since September and we arrived DAYS LATER which by then the food would have gone badSecondly, if the fridge was working up to the time our tech arrived and as stated by the customer left unpluggedIt would have taken anywhere from 12-hours before the temperature can reach a point where food would start to go badAccording to your information the customer made the complaint on the 18th the same day we service themAlso the fact the customer never contacted us directly or the home warranty directly which should have been their first stepFor these reasons we are declining their request for the $food reimbursementThank you and have a great day
Initial Consumer Rebuttal /* (3000, 12, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The tech was NOT called for a defective doorbellHe noticed that when he came to the doorThat was only one implant we had stated to the warranty companyThe main complaint was the fact that the outlets in the garage, kept shorting out, and we had to constantly check to see if they needed to be reset again and againThe freezer was plugged into an extension cord and that cord was run across the garage to another outletAfter the tech addressed the issue, he had unplugged the freezer from that extension corse, and never plugged it back in
I am an amputee, and in a wheelchair, my mother is senile and years oldWe are not able to schlep all over to police what a repairman does, and can just trust that he will do what he is supposed to doEverything in the freezer thawed out and we were not able to use the food, before it spoiledIt seems very easy and convenient for you to discount the word of an elderly lady and a severely handicapped man, and just blame us or accuse us of lying about this issueI will take this to court, and am totally prepared toYour tech was negligent, PERIOD! You are liable

Initial Business Response /* (1000, 10, 2015/09/11) */
Contact Name and Title: *** ***/Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@att.net
Thank you for the opportunity to a address this issueOur company originally received the work order for the door bell and FAILED
GFCI outlet in the garage on September at 7:AMWe scheduled him for an appointment on September between the hours of 10AM to 12PMAccording to the customers own statement we arrived at 10:AM, but that later in the day/evening when ever it was that the customers mother noticed the freezer was not plugged in and that "supposedly" they lost all the food due to our tech failing to plug in the freezer(2) things bother me about this, first is that the plug it was plugged into had not been working since September and we arrived DAYS LATER which by then the food would have gone badSecondly, if the fridge was working up to the time our tech arrived and as stated by the customer left unpluggedIt would have taken anywhere from 12-hours before the temperature can reach a point where food would start to go bad According to your information the customer made the complaint on the 18th the same day we service themAlso the fact the customer never contacted us directly or the home warranty directly which should have been their first stepFor these reasons we are declining their request for the $food reimbursementThank you and have a great day
Initial Consumer Rebuttal /* (3000, 12, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The tech was NOT called for a defective doorbellHe noticed that when he came to the doorThat was only one implant we had stated to the warranty companyThe main complaint was the fact that the outlets in the garage, kept shorting out, and we had to constantly check to see if they needed to be reset again and againThe freezer was plugged into an extension cord and that cord was run across the garage to another outletAfter the tech addressed the issue, he had unplugged the freezer from that extension corse, and never plugged it back in
I am an amputee, and in a wheelchair, my mother is senile and years oldWe are not able to schlep all over to police what a repairman does, and can just trust that he will do what he is supposed to doEverything in the freezer thawed out and we were not able to use the food, before it spoiledIt seems very easy and convenient for you to discount the word of an elderly lady and a severely handicapped man, and just blame us or accuse us of lying about this issueI will take this to court, and am totally prepared toYour tech was negligent, PERIOD! You are liable