Richard E. Groff & Sons, Inc. Reviews (1)
Review: My toilet was leaking and discoloring the tile around it. We were selling our house and needed it repaired right away. Two employees of [redacted] came, looked at the toilet for 30 seconds and said we need a whole new toilet, despite it was only six years old. It ended up costing us $591.95. I later spoke to a plumber who we hired for a different issue. He looked at the floor and said it was obvious all we need was a new wax ring, a $6 piece. This was confirmed by a friend who had the same problem.Desired Settlement: We would like $450 back. I feel a reasonable amount for the replacement of a wax ring is $150.
In response to compliant # [redacted]. It is agreed by all that the wax seal had failed once the toilet had been removed and further inspection was given . The cost to pull and reset the toilet with new bolts, supply, and seal amounted to 332.00 which included our 57.50 trip charge. However during the inspection phase it was noted that the toilet internals were not functioning properly and a toilet tune up may be in order. The cost of a tune up, with the seal replacement made repairs close to what a new toilet installation would be. As allways ,we give recomendations , but in the end it is the customers choice to repair or replace. We would not insist that the customer had to replace a toilet due to seal failure. Seal repairs are performed quite frequently .We would have performed what ever option the customer had authorized us to proceed with.