Richard E. Yard Plumbing & Heating, Inc.

From: Pro Solar Hawaii *** Sent: Tuesday, April 07, 1:PMTo: *** ** ***Subject:
Re: Revdex.com ID *** To whom it may concern, Re *** *** PSH (ProSolarHawaii) had originally installed solar panels for Ms*** in Hilo last yearInspections for county passed and *** inspection passedMs *** lives in area that has a lot of cloud coverage, and as a result she had called PSH to want to add more solar panels to her roof, PSH assisted Ms *** in the approval process, with *** at no charge to customer. After a long conversation with Ms ***, and repeated calls from her boyfriend, PSH determined that it was in our best interest not to enter into a contract with Ms ***, because there was a disagreement of what price the job could be done forFurthermore PSH suggested that Customer obtain quotes from other solar contractors that could give her the price she was looking for *** Ryan T*** *** *** ** *** *** *** *** ***

From: [redacted] Sent: Thursday, April 09, 2015 5:17 PMTo: [redacted]...

Subject: Re ID [redacted] To whom it My Concern,   ProSolarHawaii (PSH) has entered into a contract with [redacted], for the installation of solar pv system.  [redacted] had hired our company to install [redacted] solar panels and a [redacted] Inverter,   the installation was complete in 2014, county inspection was complete as well and proof was sent to [redacted], which I just got off the phone with:  [redacted]  did receive the county inspection report 2 days after inspector came to [redacted]  residents, and I have a copy of the email that was sent, as proof. PSH contacted and imformed Mr [redacted] that the inverter that he had PSH installed was not [redacted] Compliant and needed a software upgrade to comply with [redacted]  INVERTER  SETTINGS requirement. After PSH contacted the Manufacture, we were instructed to contact the manufacture in Germany, to obtain a special code to access the software so we could change the settings in the inverter to match [redacted] requirements: which the time frame was 40 days, once PSH received the code, PSH had to download a program to our Laptop and  also had to buy a communications CABLE from the manufacture to hook to the inverter and to the laptop,which  would allow PSH to access the brain of the inverter so we could change the inverter settings to [redacted] required settings.    When PSH arrived at the home of [redacted] to do the software upgrade, MR [redacted] came outside yelling and cussing at PSH ([redacted]) and told me to get off his property and he picked up the phone and begin calling the police, I asked Mr [redacted] several times to let me finish my work, and  at that point he became very ANGRY with me and continued to call the police , and told me he would have me arrested if I did not leave immediately . The next day I tried to email Mr [redacted] to try and resolve the issue, and I have called several times since then, but have been ignored every time since, and I do have phone records to prove what I am saying.  Also attached is our contract on line 5 states that   Any and all disputes here-under shall be resolved by arbitration in accordance to the rules of [redacted]. I have attached the contract signed by MR [redacted] and PSH  I also called  MR [redacted] this morning and left a message no response. This matter would have already been resolved in 30 minutes had MR [redacted] conducted his self in a professional manner. [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Mr. [redacted], in his response, makes it appear
that Pro Solar Hawaii was only hired to install my solar system.   My contract with Pro Solar was not merely
for installation but also advised me and sold and supplied everything necessary
to install a complete working system.  In
part, one of the reasons I chose to do business with Pro Solar was due to their
A+ Revdex.com accreditation. 
The sales material which were presented to me included a solar
installation checklist which listed the [redacted] inverter as an option.  During the sales process I was provided with
literature for this inverter as well as the [redacted] panels and after further
research and discussion, I chose the [redacted] panels and [redacted] brand of inverter
and it should be noted that Mr. [redacted] chose the model. 
He did not even bother to address the concerns
noted in my complaint  . . . my repeated
requests for an owner’s manual and warranty details, or damage resulting from
poor installation workmanship.  I am not
surprised that he did not respond to those concerns since he has spent the last
6 months ignoring those requests.
Mr. [redacted] showed up at my home without any
prior notice on January 12, 2015, purportedly to get my system working.  After approximately ten minutes he told me
that he had discovered that a part was missing, that he would return the
following Friday to install it and then he quickly left without answering most
of my questions.   He did not arrive on
the following Friday, nor did he contact me to arrange another date. He states
in his response the installation was completed in 2014.  The fact is that the installation could not
possibly have been completed on October 10. 2014 if there was an alteration
necessary.   Our sales agreement stated
final payment was due upon completion, a term which he has breached.  He led me to believe the installation was
completed by accepting the final payment on October 10, 2014.  The system was turned on and remained on
until Mr. [redacted]'s visit on January 12, 2015, despite [redacted]'s explicit
instructions in their letter of August 19, 2014 "Do not start your PV system
until the meter has been installed." 
A carbon copy was sent to [redacted] by [redacted]. This letter was sent
by [redacted] 19 days after the application was made for a solar system.  According to my contract with [redacted], "Unauthorized
operation of a PV system may result in personal injury, equipment damage and/or
property damage for which you may be liable. 
If your system is found to be in operation without the proper metering,
your system may be turned off and locked."
Mr. [redacted] states in his response that the
inverter he installed was not [redacted] compliant, however he fails to state when
the notice from [redacted] occurred.  I was
not aware of this fact until I read it in Mr. [redacted]'s response.  It is my opinion that it is unreasonable to
assume that it took [redacted] more than 3 months to inform him of the
noncompliance, and if this is the case, then Mr. [redacted] was aware, or should
have been aware of the noncompliance prior to the January 12, 2015 visit.  It appears that he has purposely deceived
me.   I believe I should have received
more communication from Mr. [redacted] during the three months between the
alleged date of completion and the date he supposedly discovered a part was
missing, not to mention the additional month from the time he did not show up with
the part and the February 5 unexpected visit. 
Mr. [redacted], as the owner of Pro Solar, is
supposed to be an expert and he either knew or should have known, what was the
[redacted] requirement at the time he made the sale, and whether this particular
model inverter would meet the purpose for which it was intended without the
need for alteration.   It is obvious that
he is unfamiliar with this inverter and he should not have offered it for sale,
much less attempted to install it.  If my
system was completed on October 10, 2014, then why is it I am still waiting
more than 6 months later for a working system, for which he has received total
payment?  I have no choice but to
seriously question his integrity not to mention his business practices. 
In addition to Mr. [redacted]'s lack of
communication after the installation, he clearly has a penchant for
fabrication.  He refers specifically to
one contact he made with me informing me of the [redacted] noncompliance and the
necessary remedies.  I would be more than
happy to review the proof of the records he claims if it can be shown that he
actually spoke with me. The truth of the fact is that Mr. [redacted] was not diligent
in keeping me informed of the reasons for the delay, what steps he was taking
to get my system working and when I might expect to have a working system. 
On February 3, 2015 I was feeling slighted and
ignored and I sent Mr. [redacted] an email stating my frustration and requesting
"Pro Solar and its employees, from this day 2/3/15 forward, are not to
contact me by phone or text messages in sms and/or mms fomats.  Nobody from Pro Solar is to come to any of my
properties until it has been cleared through me first in writing.  All contact between me and Pro Solar is to be
done in writing through email or by post." 
Mr. [redacted] acknowledged my email the following day by email.
Prior to installation, I had a very good working
relationship with Pro Solar through Mr. [redacted], the sales person, until such
time as I received an email from Mr. [redacted] dated February 5, 2015 stating
"[redacted] told me he would be handling your situation directly."  There has been little communication with Mr.
[redacted] since that email.  There have been
a few phone calls which I did not accept, because they were not in writing as I
requested, and those phone calls were never followed up in writing by Mr.
[redacted].   I made this request because
of my complete lack of trust in Mr. [redacted]'s abilities as a solar system
expert and I wanted to avoid any miscommunication or misunderstandings.  I was feeling manipulated by him and I wanted
to arrange for a qualified third-party to be present to monitor his work.  
By his own admission, Mr. [redacted] has
disregarded my request to be contacted in writing, as evidenced by his
unexpected visit to my home on February 5, 2015 which was not prearranged.   Mr. [redacted]'s arrival was highly
inconvenient, not to mention humiliating, and his account of the incident is
hugely exaggerated and inconsistent.  On
April 9, 2015, the same day he filed his response, he attempted to contact me
by telephone, once again disregarding my request to be contacted in
writing.  It appears Mr. [redacted] does
what he wants to do when he wants to do it, showing no respect for my
preferences nor my privacy, not to mention not conscientiously meeting the
terms of our contract. 
It is true that I expected a timely completion of
the system, but not on the unreasonable terms and delays which have been
dictated by Mr. [redacted].  I acknowledge
his statement concerning the solving of disputes through arbitration according
to American Arbitration Association rules, but I would like to remind him that,
as a consumer, there are laws protecting me, even if they are not written into
our contract.  As far as my conducting
myself in a professional manner, I am not, nor have I ever claimed to be a
professional.   Mr. [redacted] is the
professional and my actions are only as professional as the professional
treatment I receive from him.  Thus far,
I believe Mr. [redacted]'s actions are far less than the standards set forth by
the Revdex.com for Pro Solar to achieve an A+ accreditation. In
light of my experience, it is difficult to believe Pro Solar deserves to
maintain this accreditation.  I believe
any reasonable person would expect a much higher level of competence and commitment
from an accredited business who professes to be experienced in the industry in
which it works. 
Sincerely,
[redacted]

The inverter Mr. [redacted] had Pro Solar Hawaii (PSH) install was not [redacted] compliant.  It just needs a software upgrade to make it compliant.  We would like to do this upgrade, however, Mr. [redacted] will not allow us access to his property.  If Mr. [redacted] decides to give us this access, we are still willing to do the upgrade. PSH e-mailed [redacted] the county inspection report on 10/22/14, two days after the inspector was sent to Mr. [redacted]’s residence.  A copy this email is attached. All warranties are manufacturer product warranties and are available on-line. We don't get warranty books with the product.

Complaint: [redacted]I am rejecting this response because:
Pro Solar have offered NO options to resolve this complaint.  Furthermore, Mr. Ryan T[redacted] has only provided LIES regarding this complaint.
1)      It was Ryan T[redacted] that offered to install 5 more panels at $3,500.  I submitted a copy of his correspondences. 
2)      There was never any discussion about any charges regarding the approval process.
3)      There were NEVER any calls from any boyfriend, this is an absolute LIE and there were NEVER any long conversations with me ask Mr. T[redacted] as dragged this process out for months and did not return my calls.  When he FINALLY set a date to come to install the panels, he called me the day before, told me the price would be raised to $5,000, told me to “shop around” and HUNG UP ON ME.  Even if I agreed to pay the $5,000, it is Mr. T[redacted] that has REFUSED to resolve this situation and has not returned my phone calls to remedy this situation.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I see absolutely no point in continuing to
"play volleyball" with Mr. [redacted]. 
My filing of responses and rebuttals with specific verification is going
nowhere and he has shown no interest in being an active participant.  He is affording his own accrediting agency
with the same lack of attention, professionalism and concern as he has shown
me.  If I am wrong, and Mr. [redacted] has
conducted himself in a completely forthright manner, why has he not presented
evidence of such action on his behalf? 
In light of this lack of cooperation, mediation/arbitration would be a
futile effort. 
I believed that by filing a complaint with the
Revdex.com, it would be an avenue with which to be provided the details Mr. [redacted]
has consistently refrained from divulging. 
I believe his actions prove he has been deceitful and he definitely has
not acted in good faith.  This dispute is
not going to be resolved simply by allowing Mr. [redacted] to make adjustments to
the installation which should have been completed 6 months ago when he was paid
in full.  There is also a matter of
losses I have incurred and continue to incur. 
Despite the fact that it is in my best interest to refer this matter to
my legal advisor, I would like to see the Revdex.com complaint to its end, and I am
willing to consider whatever recommendations the Revdex.com may have to resolve this
matter.
Mr. [redacted] states he wants to do a software
upgrade on the inverter he supplied to make it compliant, but that I will not
allow him access to my property.  Because
I did not feel I could trust him, I sent an email on February 4, 2015, asking
him to arrange a list of dates he was available to complete the installation,
so that I could make a third-party qualified individual available to monitor
his work.  He failed to contact me to
arrange such a date.    After ignoring my
repeated requests to only contact me by email or post, which he failed to do,
having not kept me apprised of the reason for the stalled progress of the
installation, and unexpectedly showing up with no prior arrangement, Mr.
[redacted] has to be insane to believe I would allow him to do any work on my
system at this point.       
It appears all Mr. [redacted] wants is to avoid
explaining himself and to dwell on points that are neither specific nor
responsive to the real issues, although he has had two opportunities in his
responses to the Revdex.com complaint.   He has
failed to answer the question nor show any proof as to when he received the
notice from [redacted] that the inverter was non-compliant, nor has he verified when
he submitted the settings to [redacted]. 
[redacted]'s letter of August 19, 2014 clearly states that once the criteria
is met by the contractor, they would be able to install the new meter within
1-2 weeks.  Certainly if the inverter was
non-compliant they would have notified Mr. [redacted] during that time
frame.  However, this is entirely dependent
on when he specifically submitted the settings to [redacted], and if not at the time
the county inspection was submitted, what is the reason for the delay
submitting the settings, unless he knew the inverter was non-compliant.  He also continues to avoid the issue of the
panel installation damages.  After almost
six months, he finally responded about the warranties, which is still
non-specific and does not provide the necessary details.  I have no receipt for the final payment made
on October 10, 2014, as well as no response about the owner's manual. 
I have always sought Revdex.com accredited businesses in
Hawaii and not one of those businesses has disappointed me.  I have always been given sound advice,
treated with the utmost respect, and have never had reason to question their
professionalism or competency.  Among
these businesses have been contractors, mechanics and suppliers.  Pro Solar Hawaii does not even begin to match
the level of customer service I have come to expect from a Revdex.com acceditated
business.    
I want to note that I have found that there is a
brand new policy Mr. [redacted] has taken out:









LIABILITY/PROPERTY DAMAGE

4/24/2015

4/24/2016

[redacted]

[redacted]

$1,000,000.00

Sincerely,
[redacted]

[redacted] delayed approval of extension from 04/15 to 02/16 but I was finally given an extension.  Up until that time, I understood that Ryan would proceed with installation.  Only in Jan 2016, did I learn that he didn't want to honor our contract and refused to issue a refund.  He didn't...

think [redacted] would issue an extension but he was wrong.  When we learned that [redacted] did issue extension, he said that he would not honor the contract.