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Richard E. Yard Plumbing & Heating

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Richard E. Yard Plumbing & Heating Reviews (3)

The inverter Mr [redacted] had Pro Solar Hawaii (PSH) install was not [redacted] compliant It just needs a software upgrade to make it compliant We would like to do this upgrade, however, Mr [redacted] will not allow us access to his property If Mr [redacted] decides to give us this access, we are still willing to do the upgradePSH e-mailed [redacted] the county inspection report on 10/22/14, two days after the inspector was sent to Mr***’s residence A copy this email is attachedAll warranties are manufacturer product warranties and are available on-lineWe don't get warranty books with the product

Complaint: [redacted] I am rejecting this response because: Pro Solar have offered NO options to resolve this complaint Furthermore, MrRyan T [redacted] has only provided LIES regarding this complaint 1) It was Ryan T [redacted] that offered to install more panels at $3, I submitted a copy of his correspondences 2) There was never any discussion about any charges regarding the approval process 3) There were NEVER any calls from any boyfriend, this is an absolute LIE and there were NEVER any long conversations with me ask MrT [redacted] as dragged this process out for months and did not return my calls When he FINALLY set a date to come to install the panels, he called me the day before, told me the price would be raised to $5,000, told me to “shop around” and HUNG UP ON ME Even if I agreed to pay the $5,000, it is MrT [redacted] that has REFUSED to resolve this situation and has not returned my phone calls to remedy this situationSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I see absolutely no point in continuing to "play volleyball" with Mr [redacted] My filing of responses and rebuttals with specific verification is going nowhere and he has shown no interest in being an active participant He is affording his own accrediting agency with the same lack of attention, professionalism and concern as he has shown me If I am wrong, and Mr [redacted] has conducted himself in a completely forthright manner, why has he not presented evidence of such action on his behalf? In light of this lack of cooperation, mediation/arbitration would be a futile effort I believed that by filing a complaint with the, it would be an avenue with which to be provided the details Mr [redacted] has consistently refrained from divulging I believe his actions prove he has been deceitful and he definitely has not acted in good faith This dispute is not going to be resolved simply by allowing Mr [redacted] to make adjustments to the installation which should have been completed months ago when he was paid in full There is also a matter of losses I have incurred and continue to incur Despite the fact that it is in my best interest to refer this matter to my legal advisor, I would like to see the complaint to its end, and I am willing to consider whatever recommendations the may have to resolve this matterMr [redacted] states he wants to do a software upgrade on the inverter he supplied to make it compliant, but that I will not allow him access to my property Because I did not feel I could trust him, I sent an email on February 4, 2015, asking him to arrange a list of dates he was available to complete the installation, so that I could make a third-party qualified individual available to monitor his work He failed to contact me to arrange such a date After ignoring my repeated requests to only contact me by email or post, which he failed to do, having not kept me apprised of the reason for the stalled progress of the installation, and unexpectedly showing up with no prior arrangement, Mr [redacted] has to be insane to believe I would allow him to do any work on my system at this point It appears all Mr [redacted] wants is to avoid explaining himself and to dwell on points that are neither specific nor responsive to the real issues, although he has had two opportunities in his responses to the complaint He has failed to answer the question nor show any proof as to when he received the notice from [redacted] that the inverter was non-compliant, nor has he verified when he submitted the settings to *** ***'s letter of August 19, clearly states that once the criteria is met by the contractor, they would be able to install the new meter within 1-weeks Certainly if the inverter was non-compliant they would have notified Mr [redacted] during that time frame However, this is entirely dependent on when he specifically submitted the settings to ***, and if not at the time the county inspection was submitted, what is the reason for the delay submitting the settings, unless he knew the inverter was non-compliant He also continues to avoid the issue of the panel installation damages After almost six months, he finally responded about the warranties, which is still non-specific and does not provide the necessary details I have no receipt for the final payment made on October 10, 2014, as well as no response about the owner's manual I have always sought accredited businesses in Hawaii and not one of those businesses has disappointed me I have always been given sound advice, treated with the utmost respect, and have never had reason to question their professionalism or competency Among these businesses have been contractors, mechanics and suppliers Pro Solar Hawaii does not even begin to match the level of customer service I have come to expect from a acceditated business I want to note that I have found that there is a brand new policy Mr [redacted] has taken out: LIABILITY/PROPERTY DAMAGE 4/24/ 4/24/ [redacted] $1,000, Sincerely, [redacted] ***

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