RICHARD ELL C B

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Legends Honda will reach out to the credit bureaus today to have them remove the inquiriesI'm not 100% sure of the time that it takes them to remove the inquiries, but we will ask that it is done asap

It appears as if Mr [redacted] is correct in his complaint We did in fact, take a deposit to secure a vehicle for Mr***.Occasionally, there are issues that arise when we are trying to obtain a vehicle from another dealer & we are not able to be as timely as we (or the customer) would like.We know that getting the vehicle promptly is very important to both us and the customer, so we do everything possible to get the customers vehicle back to the dealership and available for delivery as expeditiously as possible.In this particular case, Mr [redacted] sent an email to us that said that he wanted a refund of his deposit and we just missed it We were actually still working on trying to obtain the vehicle for them instead of refunding the deposit...simply put, it was an error on our end.I am attaching a copy of the refund receipt that was processed yesterday, when I was made aware of the issueWe certainly do not have a practice or policy of keeping a customers deposit for any extended period of time after they decide that they do not want the vehicle.You have our apologies

*** *** was the business manager on our deal. He spoke with the customers and presented them with the option of or months because he could get them the same rate. The customers were communicating back and forth with each other in a different language because Mr*** didn’t
speak English very well. The customers signed the contact at months and left with their vehicle. Several weeks later Ms*** called me upset because “her husband was yelling at her” because their contract was for months instead of like he wanted. After much discussion, *** *** (General Manager) agreed to get the contract back from the bank and sign her on a new contract for months. It took some time to get the old contract back from the bank because it was already funded and the process was finalized. The customer was then satisfied as stated in the following emailThis is the last that we had heard from the customer until this complaint. We can not discount the rate to 1.9% as the customer has requested, because their credit did not warrant that interest rate per the finance institutions instruction. Thanks, * * * * * * * *
G e n e r a l M a n a g e r

Legends Honda will reach out to the credit bureaus today to have them remove the inquiries. I'm not 100% sure of the time that it takes them to remove the inquiries, but we will ask that it is done asap.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:There are no misunderstanding at all. My son also there, my husband does speak some English.  I told the financial guy, [redacted] that my husband wanted 48 months. We know that we can get better rate, but [redacted] insist we get 72  month.  We didn't sign the 66 months nor did we got a copy from him that day.  I called Honda Finance to get a copy from them.  Both signature from my son and my husband was forged.  Honda Finance also told me to talk to the dealer for better rate.
Regards,
[redacted]

It appears as if Mr. [redacted] is correct in his complaint.  We did in fact, take a deposit to secure a vehicle for Mr. [redacted].Occasionally, there are issues that arise when we are trying to obtain a vehicle from another dealer & we are not able to be as timely as we (or the customer) would...

like.We know that getting the vehicle promptly is very important to both us and the customer, so we do everything possible to get the customers vehicle back to the dealership and available for delivery as expeditiously as possible.In this particular case, Mr. [redacted] sent an email to us that said that he wanted a refund of his deposit  and we just missed it.  We were actually still working on trying to obtain the vehicle for them instead of refunding the deposit...simply put, it was an error on our end.I am attaching a copy of the refund receipt that was processed yesterday, when I was made aware of the issue. We certainly do not have a practice or policy  of keeping a customers deposit for any extended period of time after they decide that they do not want the vehicle.You have our apologies.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]