I disagree with the statement that Gillece failed to connect the pipe.. From what I saw it appeared that the fernco slipped, possibly during the backfill. In our defense we were not given the opportunity to cure the problem. [redacted] went and hired [redacted] and sent me a 5000.00 bill without allowing us to see anything.. Would you pay that bill if you were in our shoes? Our work came with a full lifetime warranty so therefore if our work was faulty in any way it would have been covered at no charge to the client. He did however have some additional work done downstream from our work, of which we gave the option to replace at the initial options given to replace all lines. I will offer $750.00 to him for the repair of the fernco ( The video shows [redacted] pointing it out and it was roughly 1-2 foot into the ground). If he accepts I will request that he considers this and his Revdex.com complaint to be considered solved. I must point out that again I am doing this in good faith, as he had a full warranty with us, and never called us about a issue until after he paid [redacted] and gave me a $5000.00 bill and expected us to pay for this site unseen. Thanks Tom
It was not explained to me that any damages done, as a result of snaking or placing a camera in the line, were not the companies' responsibility. However, since the job was not completed and the company was not able to unclog the drain (complete the service), how do I now resolve the $63 that was charged. It is the companies' policy that if they cannot clear the problem then the snaking is free. Does a new claim need to be opened to completely resolve all issues?
Dear Revdex.com, Thank you for allowing us to clear up any misunderstandings with Mr. [redacted]. I had a conversation with Mr. [redacted] in regards to his concerns. I had asked him to email pictures. I gave him my email address. I spelled out my email address as well. A while later we received email...
thru our website that he had not heard anything. I then emailed the email we had on record [redacted] I had also called [redacted] (number on file ) and left messages 2 times. As of today I had received an email from Mr. [redacted] at which I had promptly returned the email asking him to set up a time next week , so that I can send out the plumbing field manager. I have included in this response the 2 email that I have send out, the last being dated on the 3rd of June. We will be happy to resolve the concern, if the customer will return our response.
Dear Revdex.com, Thank you for allow us to resolve the matter with the [redacted]. All of our customers sign a waiver prior to our plumber snaking the job. We have refunded the $63.00 to them as of 11/6/2015, as a customer service gesture and to make a resolution per their request. thank you Tom E[redacted]
Gillece Services did not and does not have an agreement/contract to do the applicable work as described by Mr. [redacted] in his Revdex.com complaint.Gillece Services provided Mr. [redacted] with options/solutions to take care of his concerns but he rejected all options/solutions.Accordingly, Mr. [redacted] to...
not pay any monies to Gillece Services for applicable work as described by Mr. [redacted] in his Revdex.com complaint.In turn at the applicable time, Mr. [redacted] appears to have hired our technician Bill L[redacted] by way of side work on Bill's own time.Mr. [redacted] rejected the services of Gillece Services, apparently hired our technician Bill L[redacted] by way of side work on Bill's own time, and Gillece Services does not have responsibility for the side work of Bill L[redacted].
Again thank you for allow us to clarify this with the client... attached you will find the invoice, and then a highlighted copy of the options sheet that they have signed and selected. The form clearly states 5 years of labor, and 10 years of parts. The client is clearly out of warranty according to their contract. The client spent $269.85 with us in 2014 on items. I would be happy to give them credit toward a repair.
Dear Revdex.com, Thank you for allow us to respond to the concern of the client. Again we understand how there is misunderstanding with the client, but again we wanted to clarify. 1- The work that the client is informing you that [redacted] had to fix was not Gillece's work. a majority of Gillece's work was inside the home, with the exception of a clean out (roughly 18" from ground surface to connection of pipe) (No trap) and all other pipe on the inside of the home. The videos both show old pipe and replaced [redacted] pipe. its clear that Gillece did not replace the pipe that he is suggesting by both the contract and the video of the before and after. We believe that the client may be misinformed or misunderstands the work completed. All of this was verified thru a 3rd party a few months ago as well.
I still feel like we are being basically flim flamed and that they do not want to honor any of their warranties, I would like to request a refund in the amount of what we paid in 2014, we do not want a refund for future services from them as we will be looking for another company to provide us with service, we will NEVER, EVER use them again! A refund check from them will satisfactorily close this issue with us and we will expect it in 2 weeks.
I am not completely satisfied with the Company’s responses. Especially with the condescendence which is transparent from this responses. Therefore, here are facts:Fact 1. Gillece indeed delivered the filters yesterday. Yet, they do not comment on the fact that I solicited these filters for 3 months (I have a flow of text messages with Mr. [redacted] dated stating from May 15) and the response to my requests was always temporization. The company should apologize for this. Is there a consequence? Administrative sanctions? Reimbursement of our monthly fees that we paid without receiving the requested service?Fact 2. We agreed that we should schedule a manufacturer’s rep inspection. Again, we discussed this with the Gillece personnel in May and nothing happened until we pressed again in July. It is true that due to unforeseen circumstances, we needed to cancel the appointment scheduled for August 6. But no other action has been taken from Gillece since. Again, “eager” does not exactly characterize the response from the company, which needed 2months to schedule the appointment. And again, is there any consequence for this?Fact 3. Three months after the installation, when the heater was not functioning properly, Gillece installed the outside thermostat which they forgot to install back in September. A fan was not installed properly and we have documents to prove all this. Altogether, these demonstrate negligence during the installation process, which the company took quite a while to identify and correct. They never assumed all these faults. For instance, for three months, we had to pay electricity bills which were 3x the normal bills for the similar months because they did not installed the thermostat. No reimbursement was provided.Fact 4. Before getting this installation by Gillece, we never had problems with the previous one. The caveat is that the previous installation was properly calibrated for the house. We have conclusions from an independent company stating that the new system is not properly tailored for our house.Fact 5. The duct issue is not true. We did not change the ducts recently. We did not change the windows. The summer was relatively mild. Yet, our electricity bill is up and the house is too warm. Fact 6. We were not “given numerous options to correct the one room that he is complaining about”. We’ve been told to start the fan (more electricity costs), to change the windows (more costs), to install a portable AC in the attic (more costs). We paid >$13,000 for this work so one would expect the new system to function at least at the parameters of the old one. Needless to say that one would expect the new systems to be more cost-effective, energy saving. Does Mr. E[redacted] agree with this last statement? Did they consider it when they installed our system? I have second opinion from experts saying no.We are equally eager to solve these issues (we just got a new electricity bill which is >$20 compared to the similar period last year). Also, we still expect reimbursement for the Gold membership that we paid for nothing to Gillece during the last year and ending just hiring and paying an independent AC company to investigate into the problems related to Gillece work.
Regards,
[redacted]
I disagree with the statement that Gillece failed to connect the pipe.. From what I saw it appeared that the fernco slipped, possibly during the backfill. In our defense we were not given the opportunity to cure the problem. [redacted] went and hired [redacted] and sent me a 5000.00 bill without allowing us to see anything.. Would you pay that bill if you were in our shoes? Our work came with a full lifetime warranty so therefore if our work was faulty in any way it would have been covered at no charge to the client. He did however have some additional work done downstream from our work, of which we gave the option to replace at the initial options given to replace all lines. I will offer $750.00 to him for the repair of the fernco ( The video shows [redacted] pointing it out and it was roughly 1-2 foot into the ground). If he accepts I will request that he considers this and his Revdex.com complaint to be considered solved. I must point out that again I am doing this in good faith, as he had a full warranty with us, and never called us about a issue until after he paid [redacted] and gave me a $5000.00 bill and expected us to pay for this site unseen. Thanks Tom
It was not explained to me that any damages done, as a result of snaking or placing a camera in the line, were not the companies' responsibility. However, since the job was not completed and the company was not able to unclog the drain (complete the service), how do I now resolve the $63 that was charged. It is the companies' policy that if they cannot clear the problem then the snaking is free. Does a new claim need to be opened to completely resolve all issues?
Dear Revdex.com, Thank you for allowing us to clear up any misunderstandings with Mr. [redacted]. I had a conversation with Mr. [redacted] in regards to his concerns. I had asked him to email pictures. I gave him my email address. I spelled out my email address as well. A while later we received email...
thru our website that he had not heard anything. I then emailed the email we had on record [redacted] I had also called [redacted] (number on file ) and left messages 2 times. As of today I had received an email from Mr. [redacted] at which I had promptly returned the email asking him to set up a time next week , so that I can send out the plumbing field manager. I have included in this response the 2 email that I have send out, the last being dated on the 3rd of June. We will be happy to resolve the concern, if the customer will return our response.
Dear Revdex.com, Thank you for allow us to resolve the matter with the [redacted]. All of our customers sign a waiver prior to our plumber snaking the job. We have refunded the $63.00 to them as of 11/6/2015, as a customer service gesture and to make a resolution per their request. thank you Tom E[redacted]
Gillece Services did not and does not have an agreement/contract to do the applicable work as described by Mr. [redacted] in his Revdex.com complaint.Gillece Services provided Mr. [redacted] with options/solutions to take care of his concerns but he rejected all options/solutions.Accordingly, Mr. [redacted] to...
not pay any monies to Gillece Services for applicable work as described by Mr. [redacted] in his Revdex.com complaint.In turn at the applicable time, Mr. [redacted] appears to have hired our technician Bill L[redacted] by way of side work on Bill's own time.Mr. [redacted] rejected the services of Gillece Services, apparently hired our technician Bill L[redacted] by way of side work on Bill's own time, and Gillece Services does not have responsibility for the side work of Bill L[redacted].
Again thank you for allow us to clarify this with the client... attached you will find the invoice, and then a highlighted copy of the options sheet that they have signed and selected. The form clearly states 5 years of labor, and 10 years of parts. The client is clearly out of warranty according to their contract. The client spent $269.85 with us in 2014 on items. I would be happy to give them credit toward a repair.
Dear Revdex.com, Thank you for allow us to respond to the concern of the client. Again we understand how there is misunderstanding with the client, but again we wanted to clarify. 1- The work that the client is informing you that [redacted] had to fix was not Gillece's work. a majority of Gillece's work was inside the home, with the exception of a clean out (roughly 18" from ground surface to connection of pipe) (No trap) and all other pipe on the inside of the home. The videos both show old pipe and replaced [redacted] pipe. its clear that Gillece did not replace the pipe that he is suggesting by both the contract and the video of the before and after. We believe that the client may be misinformed or misunderstands the work completed. All of this was verified thru a 3rd party a few months ago as well.
I still feel like we are being basically flim flamed and that they do not want to honor any of their warranties, I would like to request a refund in the amount of what we paid in 2014, we do not want a refund for future services from them as we will be looking for another company to provide us with service, we will NEVER, EVER use them again! A refund check from them will satisfactorily close this issue with us and we will expect it in 2 weeks.
I am not completely satisfied with the Company’s responses. Especially with the condescendence which is transparent from this responses. Therefore, here are facts:Fact 1. Gillece indeed delivered the filters yesterday. Yet, they do not comment on the fact that I solicited these filters for 3 months (I have a flow of text messages with Mr. [redacted] dated stating from May 15) and the response to my requests was always temporization. The company should apologize for this. Is there a consequence? Administrative sanctions? Reimbursement of our monthly fees that we paid without receiving the requested service?Fact 2. We agreed that we should schedule a manufacturer’s rep inspection. Again, we discussed this with the Gillece personnel in May and nothing happened until we pressed again in July. It is true that due to unforeseen circumstances, we needed to cancel the appointment scheduled for August 6. But no other action has been taken from Gillece since. Again, “eager” does not exactly characterize the response from the company, which needed 2months to schedule the appointment. And again, is there any consequence for this?Fact 3. Three months after the installation, when the heater was not functioning properly, Gillece installed the outside thermostat which they forgot to install back in September. A fan was not installed properly and we have documents to prove all this. Altogether, these demonstrate negligence during the installation process, which the company took quite a while to identify and correct. They never assumed all these faults. For instance, for three months, we had to pay electricity bills which were 3x the normal bills for the similar months because they did not installed the thermostat. No reimbursement was provided.Fact 4. Before getting this installation by Gillece, we never had problems with the previous one. The caveat is that the previous installation was properly calibrated for the house. We have conclusions from an independent company stating that the new system is not properly tailored for our house.Fact 5. The duct issue is not true. We did not change the ducts recently. We did not change the windows. The summer was relatively mild. Yet, our electricity bill is up and the house is too warm. Fact 6. We were not “given numerous options to correct the one room that he is complaining about”. We’ve been told to start the fan (more electricity costs), to change the windows (more costs), to install a portable AC in the attic (more costs). We paid >$13,000 for this work so one would expect the new system to function at least at the parameters of the old one. Needless to say that one would expect the new systems to be more cost-effective, energy saving. Does Mr. E[redacted] agree with this last statement? Did they consider it when they installed our system? I have second opinion from experts saying no.We are equally eager to solve these issues (we just got a new electricity bill which is >$20 compared to the similar period last year). Also, we still expect reimbursement for the Gold membership that we paid for nothing to Gillece during the last year and ending just hiring and paying an independent AC company to investigate into the problems related to Gillece work.
Regards,
[redacted]