From: [redacted] Sent: Thursday, April 09, 5:PMTo: [redacted] *** Subject: Re ID [redacted] To whom it My Concern, ProSolarHawaii (PSH) has entered into a contract with [redacted] ***, for the installation of solar pv system [redacted] had hired our company to install [redacted] solar panels and a [redacted] Inverter, the installation was complete in 2014, county inspection was complete as well and proof was sent to ***, which I just got off the phone with: [redacted] did receive the county inspection report days after inspector came to [redacted] residents, and I have a copy of the email that was sent, as proofPSH contacted and imformed Mr [redacted] that the inverter that he had PSH installed was not [redacted] Compliant and needed a software upgrade to comply with [redacted] INVERTER SETTINGS requirementAfter PSH contacted the Manufacture, we were instructed to contact the manufacture in Germany, to obtain a special code to access the software so we could change the settings in the inverter to match [redacted] requirements: which the time frame was days, once PSH received the code, PSH had to download a program to our Laptop and also had to buy a communications CABLE from the manufacture to hook to the inverter and to the laptop,which would allow PSH to access the brain of the inverter so we could change the inverter settings to [redacted] required settings When PSH arrived at the home of [redacted] to do the software upgrade, MR [redacted] came outside yelling and cussing at PSH ( [redacted] ) and told me to get off his property and he picked up the phone and begin calling the police, I asked Mr [redacted] several times to let me finish my work, and at that point he became very ANGRY with me and continued to call the police , and told me he would have me arrested if I did not leave immediately The next day I tried to email Mr [redacted] to try and resolve the issue, and I have called several times since then, but have been ignored every time since, and I do have phone records to prove what I am saying Also attached is our contract on line states that Any and all disputes here-under shall be resolved by arbitration in accordance to the rules of [redacted] I have attached the contract signed by MR [redacted] and PSH I also called MR [redacted] this morning and left a message no responseThis matter would have already been resolved in minutes had MR [redacted] conducted his self in a professional manner [redacted]
Complaint: [redacted] I am rejecting this response because: Mr [redacted] , in his response, makes it appear that Pro Solar Hawaii was only hired to install my solar system My contract with Pro Solar was not merely for installation but also advised me and sold and supplied everything necessary to install a complete working system In part, one of the reasons I chose to do business with Pro Solar was due to their A+ Revdex.com accreditation The sales material which were presented to me included a solar installation checklist which listed the [redacted] inverter as an option During the sales process I was provided with literature for this inverter as well as the [redacted] panels and after further research and discussion, I chose the [redacted] panels and [redacted] brand of inverter and it should be noted that Mr [redacted] chose the model He did not even bother to address the concerns noted in my complaint my repeated requests for an owner’s manual and warranty details, or damage resulting from poor installation workmanship I am not surprised that he did not respond to those concerns since he has spent the last months ignoring those requestsMr [redacted] showed up at my home without any prior notice on January 12, 2015, purportedly to get my system working After approximately ten minutes he told me that he had discovered that a part was missing, that he would return the following Friday to install it and then he quickly left without answering most of my questions He did not arrive on the following Friday, nor did he contact me to arrange another dateHe states in his response the installation was completed in The fact is that the installation could not possibly have been completed on October if there was an alteration necessary Our sales agreement stated final payment was due upon completion, a term which he has breached He led me to believe the installation was completed by accepting the final payment on October 10, The system was turned on and remained on until Mr [redacted] 's visit on January 12, 2015, despite ***'s explicit instructions in their letter of August 19, "Do not start your PV system until the meter has been installed." A carbon copy was sent to [redacted] by ***This letter was sent by [redacted] days after the application was made for a solar system According to my contract with ***, "Unauthorized operation of a PV system may result in personal injury, equipment damage and/or property damage for which you may be liable If your system is found to be in operation without the proper metering, your system may be turned off and locked." Mr [redacted] states in his response that the inverter he installed was not [redacted] compliant, however he fails to state when the notice from [redacted] occurred I was not aware of this fact until I read it in Mr [redacted] 's response It is my opinion that it is unreasonable to assume that it took [redacted] more than months to inform him of the noncompliance, and if this is the case, then Mr [redacted] was aware, or should have been aware of the noncompliance prior to the January 12, visit It appears that he has purposely deceived me I believe I should have received more communication from Mr [redacted] during the three months between the alleged date of completion and the date he supposedly discovered a part was missing, not to mention the additional month from the time he did not show up with the part and the February unexpected visit Mr [redacted] , as the owner of Pro Solar, is supposed to be an expert and he either knew or should have known, what was the [redacted] requirement at the time he made the sale, and whether this particular model inverter would meet the purpose for which it was intended without the need for alteration It is obvious that he is unfamiliar with this inverter and he should not have offered it for sale, much less attempted to install it If my system was completed on October 10, 2014, then why is it I am still waiting more than months later for a working system, for which he has received total payment? I have no choice but to seriously question his integrity not to mention his business practices In addition to Mr [redacted] 's lack of communication after the installation, he clearly has a penchant for fabrication He refers specifically to one contact he made with me informing me of the [redacted] noncompliance and the necessary remedies I would be more than happy to review the proof of the records he claims if it can be shown that he actually spoke with meThe truth of the fact is that Mr [redacted] was not diligent in keeping me informed of the reasons for the delay, what steps he was taking to get my system working and when I might expect to have a working system On February 3, I was feeling slighted and ignored and I sent Mr [redacted] an email stating my frustration and requesting "Pro Solar and its employees, from this day 2/3/forward, are not to contact me by phone or text messages in sms and/or mms fomats Nobody from Pro Solar is to come to any of my properties until it has been cleared through me first in writing All contact between me and Pro Solar is to be done in writing through email or by post." Mr [redacted] acknowledged my email the following day by email Prior to installation, I had a very good working relationship with Pro Solar through Mr [redacted] , the sales person, until such time as I received an email from Mr [redacted] dated February 5, stating " [redacted] told me he would be handling your situation directly." There has been little communication with Mr [redacted] since that email There have been a few phone calls which I did not accept, because they were not in writing as I requested, and those phone calls were never followed up in writing by Mr [redacted] I made this request because of my complete lack of trust in Mr [redacted] 's abilities as a solar system expert and I wanted to avoid any miscommunication or misunderstandings I was feeling manipulated by him and I wanted to arrange for a qualified third-party to be present to monitor his work By his own admission, Mr [redacted] has disregarded my request to be contacted in writing, as evidenced by his unexpected visit to my home on February 5, which was not prearranged Mr [redacted] 's arrival was highly inconvenient, not to mention humiliating, and his account of the incident is hugely exaggerated and inconsistent On April 9, 2015, the same day he filed his response, he attempted to contact me by telephone, once again disregarding my request to be contacted in writing It appears Mr [redacted] does what he wants to do when he wants to do it, showing no respect for my preferences nor my privacy, not to mention not conscientiously meeting the terms of our contract It is true that I expected a timely completion of the system, but not on the unreasonable terms and delays which have been dictated by Mr [redacted] I acknowledge his statement concerning the solving of disputes through arbitration according to American Arbitration Association rules, but I would like to remind him that, as a consumer, there are laws protecting me, even if they are not written into our contract As far as my conducting myself in a professional manner, I am not, nor have I ever claimed to be a professional Mr [redacted] is the professional and my actions are only as professional as the professional treatment I receive from him Thus far, I believe Mr [redacted] 's actions are far less than the standards set forth by the Revdex.com for Pro Solar to achieve an A+ accreditationIn light of my experience, it is difficult to believe Pro Solar deserves to maintain this accreditation I believe any reasonable person would expect a much higher level of competence and commitment from an accredited business who professes to be experienced in the industry in which it works Sincerely, [redacted] ***
From: [redacted] Sent: Thursday, April 09, 5:PMTo: [redacted] *** Subject: Re ID [redacted] To whom it My Concern, ProSolarHawaii (PSH) has entered into a contract with [redacted] ***, for the installation of solar pv system [redacted] had hired our company to install [redacted] solar panels and a [redacted] Inverter, the installation was complete in 2014, county inspection was complete as well and proof was sent to ***, which I just got off the phone with: [redacted] did receive the county inspection report days after inspector came to [redacted] residents, and I have a copy of the email that was sent, as proofPSH contacted and imformed Mr [redacted] that the inverter that he had PSH installed was not [redacted] Compliant and needed a software upgrade to comply with [redacted] INVERTER SETTINGS requirementAfter PSH contacted the Manufacture, we were instructed to contact the manufacture in Germany, to obtain a special code to access the software so we could change the settings in the inverter to match [redacted] requirements: which the time frame was days, once PSH received the code, PSH had to download a program to our Laptop and also had to buy a communications CABLE from the manufacture to hook to the inverter and to the laptop,which would allow PSH to access the brain of the inverter so we could change the inverter settings to [redacted] required settings When PSH arrived at the home of [redacted] to do the software upgrade, MR [redacted] came outside yelling and cussing at PSH ( [redacted] ) and told me to get off his property and he picked up the phone and begin calling the police, I asked Mr [redacted] several times to let me finish my work, and at that point he became very ANGRY with me and continued to call the police , and told me he would have me arrested if I did not leave immediately The next day I tried to email Mr [redacted] to try and resolve the issue, and I have called several times since then, but have been ignored every time since, and I do have phone records to prove what I am saying Also attached is our contract on line states that Any and all disputes here-under shall be resolved by arbitration in accordance to the rules of [redacted] I have attached the contract signed by MR [redacted] and PSH I also called MR [redacted] this morning and left a message no responseThis matter would have already been resolved in minutes had MR [redacted] conducted his self in a professional manner [redacted]
Complaint: [redacted] I am rejecting this response because: Mr [redacted] , in his response, makes it appear that Pro Solar Hawaii was only hired to install my solar system My contract with Pro Solar was not merely for installation but also advised me and sold and supplied everything necessary to install a complete working system In part, one of the reasons I chose to do business with Pro Solar was due to their A+ Revdex.com accreditation The sales material which were presented to me included a solar installation checklist which listed the [redacted] inverter as an option During the sales process I was provided with literature for this inverter as well as the [redacted] panels and after further research and discussion, I chose the [redacted] panels and [redacted] brand of inverter and it should be noted that Mr [redacted] chose the model He did not even bother to address the concerns noted in my complaint my repeated requests for an owner’s manual and warranty details, or damage resulting from poor installation workmanship I am not surprised that he did not respond to those concerns since he has spent the last months ignoring those requestsMr [redacted] showed up at my home without any prior notice on January 12, 2015, purportedly to get my system working After approximately ten minutes he told me that he had discovered that a part was missing, that he would return the following Friday to install it and then he quickly left without answering most of my questions He did not arrive on the following Friday, nor did he contact me to arrange another dateHe states in his response the installation was completed in The fact is that the installation could not possibly have been completed on October if there was an alteration necessary Our sales agreement stated final payment was due upon completion, a term which he has breached He led me to believe the installation was completed by accepting the final payment on October 10, The system was turned on and remained on until Mr [redacted] 's visit on January 12, 2015, despite ***'s explicit instructions in their letter of August 19, "Do not start your PV system until the meter has been installed." A carbon copy was sent to [redacted] by ***This letter was sent by [redacted] days after the application was made for a solar system According to my contract with ***, "Unauthorized operation of a PV system may result in personal injury, equipment damage and/or property damage for which you may be liable If your system is found to be in operation without the proper metering, your system may be turned off and locked." Mr [redacted] states in his response that the inverter he installed was not [redacted] compliant, however he fails to state when the notice from [redacted] occurred I was not aware of this fact until I read it in Mr [redacted] 's response It is my opinion that it is unreasonable to assume that it took [redacted] more than months to inform him of the noncompliance, and if this is the case, then Mr [redacted] was aware, or should have been aware of the noncompliance prior to the January 12, visit It appears that he has purposely deceived me I believe I should have received more communication from Mr [redacted] during the three months between the alleged date of completion and the date he supposedly discovered a part was missing, not to mention the additional month from the time he did not show up with the part and the February unexpected visit Mr [redacted] , as the owner of Pro Solar, is supposed to be an expert and he either knew or should have known, what was the [redacted] requirement at the time he made the sale, and whether this particular model inverter would meet the purpose for which it was intended without the need for alteration It is obvious that he is unfamiliar with this inverter and he should not have offered it for sale, much less attempted to install it If my system was completed on October 10, 2014, then why is it I am still waiting more than months later for a working system, for which he has received total payment? I have no choice but to seriously question his integrity not to mention his business practices In addition to Mr [redacted] 's lack of communication after the installation, he clearly has a penchant for fabrication He refers specifically to one contact he made with me informing me of the [redacted] noncompliance and the necessary remedies I would be more than happy to review the proof of the records he claims if it can be shown that he actually spoke with meThe truth of the fact is that Mr [redacted] was not diligent in keeping me informed of the reasons for the delay, what steps he was taking to get my system working and when I might expect to have a working system On February 3, I was feeling slighted and ignored and I sent Mr [redacted] an email stating my frustration and requesting "Pro Solar and its employees, from this day 2/3/forward, are not to contact me by phone or text messages in sms and/or mms fomats Nobody from Pro Solar is to come to any of my properties until it has been cleared through me first in writing All contact between me and Pro Solar is to be done in writing through email or by post." Mr [redacted] acknowledged my email the following day by email Prior to installation, I had a very good working relationship with Pro Solar through Mr [redacted] , the sales person, until such time as I received an email from Mr [redacted] dated February 5, stating " [redacted] told me he would be handling your situation directly." There has been little communication with Mr [redacted] since that email There have been a few phone calls which I did not accept, because they were not in writing as I requested, and those phone calls were never followed up in writing by Mr [redacted] I made this request because of my complete lack of trust in Mr [redacted] 's abilities as a solar system expert and I wanted to avoid any miscommunication or misunderstandings I was feeling manipulated by him and I wanted to arrange for a qualified third-party to be present to monitor his work By his own admission, Mr [redacted] has disregarded my request to be contacted in writing, as evidenced by his unexpected visit to my home on February 5, which was not prearranged Mr [redacted] 's arrival was highly inconvenient, not to mention humiliating, and his account of the incident is hugely exaggerated and inconsistent On April 9, 2015, the same day he filed his response, he attempted to contact me by telephone, once again disregarding my request to be contacted in writing It appears Mr [redacted] does what he wants to do when he wants to do it, showing no respect for my preferences nor my privacy, not to mention not conscientiously meeting the terms of our contract It is true that I expected a timely completion of the system, but not on the unreasonable terms and delays which have been dictated by Mr [redacted] I acknowledge his statement concerning the solving of disputes through arbitration according to American Arbitration Association rules, but I would like to remind him that, as a consumer, there are laws protecting me, even if they are not written into our contract As far as my conducting myself in a professional manner, I am not, nor have I ever claimed to be a professional Mr [redacted] is the professional and my actions are only as professional as the professional treatment I receive from him Thus far, I believe Mr [redacted] 's actions are far less than the standards set forth by the Revdex.com for Pro Solar to achieve an A+ accreditationIn light of my experience, it is difficult to believe Pro Solar deserves to maintain this accreditation I believe any reasonable person would expect a much higher level of competence and commitment from an accredited business who professes to be experienced in the industry in which it works Sincerely, [redacted] ***