Richard F Haynie

[redacted] :We installed a water pump and water tank on a date Mr& Mrs [redacted] requested so they could be present to open the house The work was started and completed on 4/4/2016.The ***'s were invoiced on 5/31/and payment was due in days by 6/30/ We received no payment A monthly STATEMENT was sent beginning on 6/30/with the original charge of [redacted] plus service chargesWe called multiple times for payment, but received nothing On 11/29/Mrs [redacted] sent check [redacted] for [redacted] , excluding the service charges of [redacted] .On 7/3/we received a call from Mrs [redacted] saying they had no watermonths following the installation of pump and tank, on which there was a one year parts warranty from date of installation(4/4/2016)[redacted] chooses not to work for customers who do not meet their obligations or, at least, set up a payment plan to do so

Better Business Bureau: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I officially reject MrsH***'s resolve to the compliant I filed I am doing this to set the record straightMrsH***'s says that a contract never existed, only a proposal/agreement This is not true I received a quotation for replacement of my HVAC system from Mrand MrsH*** MrsH [redacted] informed my Wife that we needed to sign the proposal and fax it back ASAP in order to be put in the work queue for faster service We followed her instructions, signed the quotation and state we needed two business days advance notice to take off work so I could be there when the work began We never heard back that this would be a problemA total of 6-weeks passed and no date for installation was set by the H***'s Multiple phone calls were made to MrsH [redacted] inquiring about an installation date but never received a concrete answer We continuously asked her to void the contract due to lack of any work being done but she said "she could not make that answer that question" After 30+ emails (sent to through the H***'s business website) were never acknowledged or answered, multiple texts were also sent, again with no response We tried faxing our questions, asking about installation but received an automated voice message that the fax was disconnectedAfter we filed a Revdex.com complaint, we received a very brief email from MrsH***'s stating that the contract was void due to the "customer" not being able to agree on an installation date Although this email confirmed the contract was null and void (which was fantastic!), the reason for the cancellation of the contract was again not a true statementi feel that the complaint we filed through the Revdex.com has been satisfied since we did receive documentation stating that the HVAC contract with MrAnd MrsH [redacted] was now void This allowed us to get another contractor to do the work which was completed in days This response was written to set the record straight any inform the public that that Richard F H [redacted] Inc has very poor customer communication Regards, [redacted]

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I officially reject MrsH***'s resolve to the compliant I filed I am doing this to set the record straight.MrsH***'s says that a contract never existed, only a proposal/agreement This is not true I received a quotation for replacement of my HVAC system from Mrand MrsH*** MrsH [redacted] informed my Wife that we needed to sign the proposal and fax it back ASAP in order to be put in the work queue for faster service We followed her instructions, signed the quotation and state we needed two business days advance notice to take off work so I could be there when the work began We never heard back that this would be a problem.A total of 6-weeks passed and no date for installation was set by the H***'s Multiple phone calls were made to MrsH [redacted] inquiring about an installation date but never received a concrete answer We continuously asked her to void the contract due to lack of any work being done but she said "she could not make that answer that question" After 30+ emails (sent to through the H***'s business website) were never acknowledged or answered, multiple texts were also sent, again with no response We tried faxing our questions, asking about installation but received an automated voice message that the fax was disconnected.After we filed a Revdex.com complaint, we received a very brief email from MrsH***'s stating that the contract was void due to the "customer" not being able to agree on an installation date Although this email confirmed the contract was null and void (which was fantastic!), the reason for the cancellation of the contract was again not a true statement.I feel that the complaint we filed through the Revdex.com has been satisfied since we did receive documentation stating that the HVAC contract with MrAnd MrsH [redacted] was now void This allowed us to get another contractor to do the work which was completed in daysThis response was written to set the record straight any inform the public that that Richard F H [redacted] Inc has very poor customer communication Regards, [redacted]