My husband purchased an engagement ring and band at Billy Mitchell's about years agoSoon after, we moved to TexasEver since I've had it, my hair would get caught in one of the top prongs and the smaller diamonds along the side would snag certain items of clothingWhile visiting Alabama, we stopped in to look at their selection of bracelets and I mentioned that I wanted to look at another similar ring setting in hopes that that might fix the problemAs soon as I told them about it, they were apologetic and offered to try and fix itThey kept it while we travelled for a few days, then called us to pick it up(They also offered to ship it to Texas so we didn't have to go out of the way)I picked it up and it's perfectSo glad that we bought from there and that they stood behind their product; no charge for fixing it either which was refreshingJust another reminder of why we continue to stop in every time we are in townGreat quality jewelry and excellent customer service
My husband purchased an engagement ring and band at Billy Mitchell's about years agoSoon after, we moved to TexasEver since I've had it, my hair would get caught in one of the top prongs and the smaller diamonds along the side would snag certain items of clothingWhile visiting Alabama, we stopped in to look at their selection of bracelets and I mentioned that I wanted to look at another similar ring setting in hopes that that might fix the problemAs soon as I told them about it, they were apologetic and offered to try and fix itThey kept it while we travelled for a few days, then called us to pick it up(They also offered to ship it to Texas so we didn't have to go out of the way)I picked it up and it's perfectSo glad that we bought from there and that they stood behind their product; no charge for fixing it either which was refreshingJust another reminder of why we continue to stop in every time we are in townGreat quality jewelry and excellent customer service