Richard Haverty Construction & Waterproofing

The original estimate was for cubic feet based on a list of the items provided by the customer for door to door service @ $per cubic feetUpon completion of the packing the actual volume was cubic feet, which is cubic feet higher the original estimateThe shipping agreement indicates the following: “The Final Price is based according to the actual weight and volume onlyPrice is calculated according to the agreed rate and when packing has been completedMinimum shipments is (two hundred) cubic feet unless agreed otherwise.” According to that the different between the original estimate to the final Invoice was $(cubic feet @ $= $577.70) and not $as the customer claimed The port charges are not included in the price and are clearly indicated in the shipping agreement under “THE PRICE DOES NOT INCLUDE” In regards to the missing items, ISAS and its agent packed and ship the entire shipment to Israel which was consists of one crate and two pallets Upon delivery to customer home in Israel, it was discovered that boxes were missingWe immediately start investigating with the origin agent, the trucking and shipping company and try locate the missing items with no successAt this point we had notified the customer to file a claim with the Insurance Company It was the insurance adjuster whom contacted the bonded warehouse at port of Ashdod Israel that discovers the missing itemsThe bonded warehouse took it upon them self’s to deliver the missing items to the customer with no charges since it was there fault We understand that it was an ordeal for the customer and in good faith we willing to offer a compensation of $ Attached, shipping agreement, Invoice and bill of lading

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: According to Item #of my agreement with International Sea & Air Shipping (document attached), I paid for services that include:Customs Clearance at Port.The services arranged by International's Third party agent [redacted] in Bangladesh is what resulted in $in extra fees because of incompetence and refusal on my part of any bribes I have spoken with enough customs agents in Bangladesh to be aware that I was overcharged for a ft container of used household goods that should have taken days to clear I have made International well aware of the situation with their hired third party agent include falsification of forms which I became aware of after they sent me documentation.When you don't vet your hired 3rd party agents, you can not expect the customer to pay for extra charges due to incompetence as it relates with all other local customs agents.Also I would like International to forward the Insurance papers with full disclosures that were sent to me in July that clearly states that internal damage to electronic goods due to shipment is not covered as well as clearly stating what my deductible is I have no records in my emails.I am also including emails from the coordinator at International re: bribes and the intent to pay me $(1/of demurrage fees).Furthermore, items 12-of International's quote to me were not fulfilled Attached is picture post delivery on Oct [redacted] when delivery was complete In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have reached a resolution with the customer to his satisfaction, Customer informed us that he will withdraw the complaint

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [International Sea & Air Shipping did a survey per attached email and deemed that my stuff fit in a 20 ft container. Offer was sent attached to email with message from their sales guy Robert R [redacted] that survey done and my stuff fit in 20 ft container. (contract and email cant be seen in isolation of each other) The surveyor actually deemed that all will fit in 20 ft container, also she said we could ship our wine collection. On day of the move citizen said we couldn't (so need to recover my financial losses on having to get rid of these on day of move). also surveyor said we can still buy stuff and ship, we didn't, we had 3 garage sales, check graig list. On the day of the move the local agent pack and load the container and after finishing the loading they were not instructed by the customer to take the overflow(408 cubic feet). After they left called office and they didn't answer for another 7-10 days, they were waiting for 20 ft container to get separated from rest of the furniture to force me into bad choices. Suppose there is something not expected on day of move wouldn't they answer you prior to 10 days before your furniture travel especially if they deemed their was an un intentional mis understanding?I'm not in shipping business or survey business hired them to do door to door move they surveyed, packed and shipped, their business not mine, don't know how to do survey to tell you if their survey is correct, don't know how bigg the boxes are or of they were filled to capacity or just fluff, don't know what a 20 ft container is, or if overflow calculated correctly, also no measurement ever done...On June [redacted] they emailed me an Invoice to the which includes the cost of shipping the overflow, the customer rfuses to pay anything and insist that will ship the overflow at our expense.that is belony I asked for my furniture back and they told me I have to pay 8000 usd or they wont return my furniture, is that legal to withhold my furniture? they could have returned my furniture they didn't. also why was an overflow truck parked outside at 5 pm on Friday how were they able to get hold of extra truck, and I cant get hold of them for 7-10 days? I was passed over Avi A***, boaz, who are all these people why not deal with sales guy, or part of sales training 101, pass him over and over to a less friendly guy.or Robert baits me and switches me over to Boaze gave me 3 bad choices, pay 50 % more, or pay storage per day 212, or will charge you as much as whole move to return your stuff, meanwhile withhold my furniture, since they cancelled contract so any charges beyond this is not my responsibility, since they don't have a contract from me allowing them to act on my behalf with furniture, instead they should release furniture immediately, it is my personal furniture not allowed to withhold (illegal in usa), my furniture in us without contractship 20 ft container asap, and turn over overflow asap In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Custom duties or taxes are assets based on the customer declaration to custom at destinationInternational Sea & Air Shipping has no control over governments or custom authorities.The shipping agreement clearly indicates: “THE COMPANYin acting as your shipping agent is contracted to performs moving and shipping services onlyOur charges cover shipping and related servicesTaxes and other Government assessments are the responsibility of the SHIPPER.”If customer feels that she was wrongly charged she needs to file a complaint with the appropriate authorities in Bangladesh.In regards to the insurance it is standard marine insurance underwriters by Lloyd of Londonon July **, (prior to shipping) the insurance forms with the terms and conditions of the policy were sent to the customerIn conclusions, International Sea & Air fulfill its obligation under the terms of the shipping agreement and don’t see a reason for reimbursements

Our shipping
agreement (attached) under “THE PRICE DOSE NOT INCLUDE” clearly indicates the
followings:THE PRICE
DOES NOT INCLUDE: 1. Port charges / Custom Duties/ Taxes at
destination 2. Intensive Custom Inspection/ X-ray/
Fumigation, Quarantine 3. Storage & Demurrage charges 4. Charges resulting from long distance carry,
shuttle service, excessive time spent and labor disassembling / reassembling complicated
furniture, handling of electronics, china, other fragile items, etc.,
complicated accesses, higher floors, walk up and walk down. 5. Parking Permit (If required) 6. Fuel Surcharge 7. Special cratingAs stated previously,
custom duties or taxes are based on customer declaration to the custom.Attached
Customs pages Note Sheet and additional page total duty and taxes
calculation. NOTE: Customer
declared goods value USD 10,in front of customs examines officer and custom
finally approved dutiable value USD All taxes calculated against this
value(See attached)Customer accusation
of bribes has no merit.As per the
customer request attached is a copy of the email dated July **, that was
sent to the customer with the attachment of the insurance terms and conditions.The offer of
$was done in good faith in order to ease the burden of paying the
demurrage charges by the customer and it is not be any mean an admission of any
wrong doingBased on the
above, customer demeaned is rejected

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thanks for pointing out the fine print with re: to insurance coverage.The point remains that third party agents hired by International need to be vetted especially in parts of the world where corruption is rife. Please see documentation (attached) filed with customs that clearly stated declared value as NCV (No commercial value). The customs agent provided by T*** *** ** *** wrote in $1000. I asked him where he got that number from and described the contents at which time he wrote NCV.Furthermore the list provided by *** *** to Customs does not match what I supplied them (attached packing list from XO Moving). The number of boxes and contents do not match.I am also attaching an email from Omar H*** at *** *** clearing stating documents have been falsified.The point remains that as a consumer I did not select *** *** to represent me. That was chosen by International who I signed a contract with re: delivery of my household goods. When their 3rd party agent causes me undue extortion and harassment, they need to take responsibility. I would like International to provide any documentation they have re: vetting of *** *** including auditing documents. Bangladesh is in a politically unstable region and shipment of contraband using nefarious customs agents is a problem. By abetting in this, International also becomes part of a much bigger problem
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The offer of $is totally unacceptableI will consider $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] 1' The NET volume arrived in Brazil was cubic feet, and I din't send items that I quote at first, and other differences was their papers ( only papers) around the appliancesWhen the company arrived to pick up the packages they start to wrapping papers around the kitchen stuff, I told that I din't order that, but they said, this is thing that they do, almost all order things was already in boxes, and I have already some appliances wrap, they take what I did of and put theirs,, but was think was ok, just paper to protect in the travelI am not complained about the insurance, but this is supposed to be already in the quote that they send me.4' I am not complained about the fuel, but I think is a lot tooI quote to Santos, and I have their quote that was send to me by email, they never said nothing about the difficult custom thereThe company know that I am in the US, I send mail with a check for their address, a lot emails and I talk with they by phone here, and I was clear about that too, and in some occasion they ask me to call the person in Brazil I said that my phone not make international callThey never said any time that I have to be in Brazil to received the packages when arrived, this was surprised for melike I said before, if I go to Brazil just next year like I was planing for, I will lost all my things, because I will never have money to pay the cost of storage, and I just when to Brazil last November , because I have other things to doIf I knew the packages only be free to delivery just after I arrived in Brazil, I will never send it before like I did,I let in the garage for free, and not spend all money in storage, and I will not be without money to send from Sao Paulo to Tabatinga and I will have money to the holidays.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Port charges
are not includedin our services and they are indicated very clearly in our
shipping agreement under “THE PRICE DOSE NOT INCLUDE”In response
to customer inquiry via email on July **, 2015 (before the move) about the port
charges, our move coordinator reply was “The port charges are...

not included, I
can check with the agent on the estimated charges based on 400 cubic feet”The capacity
of 20ft container is 1100 cubic feet and if we chose these methods of shipping
it would have cost the customer over $3,000.00 more than what she paid. We have
received copy of the invoice for the port charges paid by the customer which
amount to South African Zar 18,259.45 which equal to $1,396.50At this time
following our request from the shipping line they agree to reduce the charges
to ZAR 13,861.47 which is equal to $1015.52In conclusion, International Sea & Air shipping fulfill its obligation under the terms of the shipping agreement.

The different from the original quote to the final Invoice is because of the followings:1. The original estimated volume was given by the customer in our website was for a total 238 cubic feet, after packing the actual become 279 cubic feet. The different 41 cuft...

was charge according to the rate agreed @ $11.25 total $461.25 (see attached agreement) 2. The agreement did not include packing, customer acknowledge partial packing performed by our crew (attached our "Packing Supply prices list" sign by the customer) of which we charged $158.003. Customer requested insurance for $4350.00 (Attached Insurance Inventory list) In which was charged $130.50 plus $45.00 for the policy4. Fuel surcharge was not included $204.41This come to a total of $999.16 which customer is referring to as the "additional charges" The shipping agreement was door to door and it is up to the company discretion to which port the shipment will be sent, In our experience custom in Santos is very difficult and we chose to ship via Rio De Janeiro We have sent the custom regulations in Brazil and custom forms to the customer on several occasions and we were very surprise to learn that he was not there when the shipment arrive.As far as the port fees and storage charges, it is not included in our price (see agreement under "THE PRICE DOES NOT INCUDE")In conclusion, International Sea & Air fulfill its obligation under the shipping agreement and see no reason for refund.

International Sea & Air Shipping enter into an agreementon June *, 2015 with customer to ship his household goods and personal effectsin a 20ft container from [redacted] to [redacted] (see attached)On June [redacted] our local agent in [redacted], [redacted] conducted a survey at the customer...

home, based on the surveyresults (see attached) it was determined that the shipment will fit in a 20ftcontainer with the possibility of a small overflow as the survey show that thevolume of the shipment is 1165 cubic feet and the capacity of the container is1100 cubic feet.Our operation department informed the customer of theseresults and advised him to hold some of items that are not so important to theend of the loading in case that not everything will fit in the container.On the day of the move the local agent pack and load thecontainer and after finishing the loading they were  instructed by the customer to take theoverflow(408 cubic feet) as well without discussing anything with our officefirst. It should be noted that the total items in the survey is 175 items andthe total items that were picked up is 321 items (see attached inventory list) almostdouble than the survey. On June [redacted] we have sent an Invoice to thecustomer (see attached) which includes the cost of shipping the overflow, the customerrefuses to pay anything and insist that will ship the overflow at our expense.The customer also did not honor the terms of payment in theagreement:TERMS OF PAYMENT: 25% deposit is required upon signing the agreement.Additional 50% on the moving date. Balance must be paid in full prior toshipping. A 2.5% late fee will apply to any outstanding balance that is notreceived by the due date.Since we did not receive any other payment other than a$2,000.00 deposit, we had no choice but to place the container on hold at [redacted]
[redacted] port until the account is settled.We have informed the customer from day one that any delays inpayment will results in storage and per-dim (container rental) (see attachedemail dated July [redacted] and July [redacted]) but he kept ignoringus and insist that will ship the overflow at our expense. As of now the storage and per-dim charges are $5695.00 (seeattached invoice from [redacted] which is already paid by us) the circledamounts are for our account. It should also be noted that container was pulledby US Custom for custom inspection which will incur additional costs to thecustomer. See the shipping agreement: THE PRICE DOES NOT INCLUDES: 1.  Port charges /Custom Duties/ Taxes at destination 2.  Intensive CustomInspection/ X-ray/ Fumigation, Quarantine 3.  Storage &Demurrage charges 4.  Charges resultingfrom long distance carry, shuttle service, excessive time spent and labor(disassembling / reassembling Complicated furniture, handling of electronics,china, other fragile items, etc.), complicated accesses, Higher floors walk upand walk down (Over the second floor)  5.  Parking Permit (Ifrequired) 6.  Fuel Surcharge 7.  Special cratingWe have also offered the customer to ship the container asper the original agreement and have him pick up the overflow shipment from our agentwith no extra charges and he refuse this option as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[International Sea & Air Shipping did a survey per attached email and deemed that my stuff fit in a 20 ft container.  Offer was sent attached to email with message from their sales guy Robert R[redacted] that survey done and my stuff fit in 20 ft container. (contract and email cant be seen in isolation of each other)  The surveyor actually deemed that all will fit in 20 ft container, also she said we could ship our wine collection.  On day of the move citizen said we couldn't (so need to recover my financial losses on having to get rid of these on day of move). also surveyor said we can still buy stuff and ship, we didn't, we had 3 garage sales, check graig list.  On the day of the move the local agent pack and load the container and after finishing the loading they were  not instructed by the customer to take the overflow(408 cubic feet).  After they left called office and they didn't answer for another 7-10 days, they were waiting for 20 ft container to get separated from rest of the furniture to force me into bad choices.  Suppose there is something not expected on day of move wouldn't they answer you prior to 10 days before your furniture travel especially if they deemed their was an un intentional mis understanding?I'm not in shipping business or survey business hired them to do door to door move they surveyed, packed and shipped, their business not mine, don't know how to do survey to tell you if their survey is correct, don't know how bigg the boxes are  or of they were filled to capacity or just fluff, don't know what a 20 ft container is, or if overflow calculated correctly, also no measurement ever done...On June [redacted] they emailed me an Invoice to the which includes the cost of shipping the overflow, the customer rfuses to pay anything and insist that will ship the overflow at our expense.that is belony I asked for my furniture back and they told me I have to pay 8000 usd or they wont return my furniture, is that legal to withhold my furniture? they could have returned my furniture they didn't.  also why was an overflow truck parked outside at 5 pm on Friday how were they able to get hold of extra truck, and I cant get hold of them for 7-10 days? I was passed over Avi A[redacted], boaz, who are all these people why not deal with sales guy, or part of sales training 101, pass him over and over to a less friendly guy.or Robert baits me and switches me over to Boaze gave me 3 bad choices, pay 50 % more, or pay storage per day 212, or will charge you as much as whole move to return your stuff, meanwhile withhold my furniture, since they cancelled contract so any charges beyond this is not my responsibility, since they don't have a contract from me allowing them to act on my behalf with furniture, instead they should release furniture immediately, it is my personal furniture not allowed to withhold (illegal in usa), my furniture in us without contractship 20 ft container asap, and turn over overflow asap
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The original estimate was for 289 cubic feet based on a list of the items provided by the customer for door to door service @ $10.90 per cubic feet. Upon completion of the packing the actual volume was 342 cubic feet, which is 53 cubic feet higher the original estimate. The shipping agreement...

indicates the following:   “The Final Price is based according to the actual weight and volume only. Price is calculated according to the agreed rate and when packing has been completed. Minimum shipments is 200 (two hundred) cubic feet unless agreed otherwise.” According to that the different between the original estimate to the final Invoice was $577.70 (53 cubic feet @ $10.90 = $577.70) and not $1300.00 as the customer claimed. The port charges are not included in the price and are clearly indicated in the shipping agreement under “THE PRICE DOES NOT INCLUDE” In regards to the missing items, ISAS and its agent packed and ship the entire shipment to Israel which was consists of one crate and two pallets.   Upon delivery to customer home in Israel, it was discovered that 27 boxes were missing. We immediately start investigating with the origin agent, the trucking and shipping company and try locate the missing items with no success. At this point we had notified the customer to file a claim with the Insurance Company. It was the insurance adjuster whom contacted the bonded warehouse at port of Ashdod Israel that discovers the missing items. The bonded warehouse took it upon them self’s to deliver the missing items to the customer with no charges since it was there fault. We understand that it was an ordeal for the customer and in good faith we willing to offer a compensation of $500.00   Attached, shipping agreement, Invoice and bill of lading.

Custom duties or taxes are assets based on the
customer declaration to custom at destination. International Sea & Air
Shipping has no control over governments or custom authorities.The shipping agreement clearly indicates:  “THE COMPANY. in acting as your shipping agent is
contracted to...

performs moving and shipping services only. Our charges cover
shipping and related services. Taxes and other Government assessments are the
responsibility of the SHIPPER.”If customer feels that she was wrongly charged she needs
to file a complaint with the appropriate authorities in Bangladesh.In regards to the insurance it is standard marine insurance underwriters by Lloyd of London. on July **, 2015 (prior
to shipping) the insurance forms with the terms and conditions of the policy were sent to the
customer. In conclusions, International Sea & Air fulfill its
obligation under the terms of the shipping agreement and don’t see a reason for
reimbursements.

We have reached a resolution with the customer to his satisfaction, Customer informed us that he will withdraw the complaint.

The original estimate was for 289 cubic feet based on a list of the items provided by the customer for door to door service @ $10.90 per cubic feet. Upon completion of the packing the actual volume was 342 cubic feet, which is 53 cubic feet higher the original estimate. The shipping agreement indicates the following:  “The Final Price is based according to the actual weight and volume only. Price is calculated according to the agreed rate and when packing has been completed. Minimum shipments is 200 (two hundred) cubic feet unless agreed otherwise.”  According to that the different between the original estimate to the final Invoice was $577.70 (53 cubic feet @ $10.90 = $577.70) and not $1300.00 as the customer claimed.  The port charges are not included in the price and are clearly indicated in the shipping agreement under “THE PRICE DOES NOT INCLUDE”  In regards to the missing items, ISAS and its agent packed and ship the entire shipment to Israel which was consists of one crate and two pallets.  Upon delivery to customer home in Israel, it was discovered that 27 boxes were missing. We immediately start investigating with the origin agent, the trucking and shipping company and try locate the missing items with no success. At this point we had notified the customer to file a claim with the Insurance Company.  It was the insurance adjuster whom contacted the bonded warehouse at port of Ashdod Israel that discovers the missing items. The bonded warehouse took it upon them self’s to deliver the missing items to the customer with no charges since it was there fault.  We understand that it was an ordeal for the customer and in good faith we willing to offer a compensation of $500.00   Attached, shipping agreement, Invoice and bill of lading.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to Item #9 of my agreement with International Sea & Air Shipping (document attached), I paid for services that include:Customs Clearance at Port.The services arranged by International's Third party agent [redacted] in Bangladesh is what resulted in $2000 in extra fees because of incompetence and refusal on my part of any bribes.  I have spoken with enough customs agents in Bangladesh to be aware that I was overcharged for a 20 ft container of used household goods that should have taken 5 days to clear.  I have made International well aware of the situation with their hired third party agent include falsification of forms which I became aware of after they sent me documentation.When you don't vet your hired 3rd party agents, you can not expect the customer to pay for extra charges due to incompetence as it relates with all other local customs agents.Also I would like International to forward the Insurance papers with full disclosures that were sent to me in July that clearly states that internal damage to electronic goods due to shipment is not covered as well as clearly stating what my deductible is.  I have no records in my emails.I am also including emails from the coordinator at International re: bribes and the intent to pay me $300 (1/2 of demurrage fees).Furthermore, items 12-14 of International's quote to me were not fulfilled.  Attached is picture post delivery on Oct ** when delivery was complete. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]