[redacted]
dir="ltr" "">Attached you will see the text and emails that were sent back and forth between myself and [redacted] in the beginning of December
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Mr. Jackson is stating false remarks on how things actually went with trying to get our roof fixed. After dealing with no call returns from a company that states right on [redacted] that they care for the customer we sought out help from another experienced roofing company was willing to undo the terrible work that Mr. Jackson's roofers did. First nothing came loose from high winds as Mr. Jackson stated. That flashing has been on the house since the first roof was put on. On our contract it stated replace flashing where needed. That section should have been replaced. Mr. Jackson would not know this as he NEVER went on the roof. Second, Mr. Jackson informed us [redacted] was coming out to power wash the gutters and wax them. That is not what [redacted] had intentions on doing or saying. He came out and informed me that the acid rain caused it. Yet none of our neighbors seem to have this problem with their gutters. I also informed Mr. Jackson that the rain gutter covers were to be so the leaves slid off the roof. This is not what we got. The debris collects on a lip at the edge of the gutter. Eventually this will need cleaned out making my husband go up a ladder to do this. [redacted] informed me at that time that they are not responsible for any of this that's took the roof off and put on a new one and that's all they are responsible for. At no time did he offer to fix anything. Neither the owner nor the foreman were present either day while this work was being done. The light is above the driveway and that is where they put the dumpster and threw the singles off the roof. We called Mr. Jackson several times to fix the light and all we got were promises. Finally called our electrician and he fixed it in a week. Only took till April and only fixed by OUR electrician.Why discuss anything with either one of these people when all they do is put you off and tell you they are not fixing anything it's our problems. And then [redacted] laughed at me. That is when I told him to leave. Get off my property. [redacted] called Richard and he never answered his phone to see what the problem was. He only texted and refused to come out to see what the problem was. The last text was in May 2 and was again asked to come out. We heard nothing from him until you sent him our complaint. We already had hired and put a deposit down to get another more competent roofer to fix it.We have not been able to get anyone to answer any of our phone calls. Evidently we were being ignored. In our own opinion this owner outright lies and cheats his customers. I have heard numerous excuses from him for not being able to personally come over to our house and he never showed up. AND HE IS THE OWNER OF THIS COMPANY. He was quick to come over and give us an estimate and take our $10,000.00
Regards,
[redacted]
TO WHOM IT MAY CONCERN: RE: COMPLAINT # [redacted] AS PER MY CUSTOMER'S COMPLAINTS- MY REBUTTALTHE FLASHING THAT WAS LOOSE WAS GABLE END FASCIA METAL THAT MUST HAVE COME LOOSE WITH ALL OF THE HIGH WINDS WE HAVE HAD. THIS HAD NOTHING TO DO WITH THE ROOFING. THE STREAKS ON THE GUTTERS ARE CAUSED BY ACID...
RAIN NOT IMPROPER INSTALLATION. THE LIGHT WAS OLD AND BRITTLE AND THERE WAS NO EVIDENCE OF IT BEING BROKEN. THE SIDING WAS NOT CUT. IT IS OLD ALUMINUM SIDING THAT HAD NO J-CHANNEL ON BEFORE WE DID THE ROOF. THE TAR ON THE SIDING WAS NOT FROM ANYTHING WE DID WE HAVE TRIED SEVERAL TIMES TO FIX THE ISSUES AT HAND. APRIL 20TH 2017 [redacted] WENT OUT TO MEET CUSTOMER. CUSTOMER SAID HE DID NOT WANT TO TALK TO HIM HE JUST WANTED TO TALK TO ME. MAY 2ND 2017 I HAD MY ROOFER CALL THE CUSTOMERS TO GO OVER ANY ISSUES (NO RESPONSE). I ALSO LET THEM KNOW THAT OUR ROOFER WOULD BE CALLING THEM. APRIL 15TH TEXTED THE OWNERS TO LET THEM KNOW THAT VINCE WOULD BE OUT TO CORRECT ANY AND ALL ISSUES. CUSTOMER TEXTED ME BACK TO SAY " DON'T HAVE VINCE STOP BY" THEY WERE GETTING ANOTHER PROFESSIONAL ROOFING COMPANY IN TO GET THEIR OPINION. ON JUNE 5TH 2017 I TEXTED THEM TO LET THEM KNOW [redacted] WOULD BE OUT TO FIX ANYTHING AND EVERYTHING THEY WANTED. OWNERS TEXTED ME BACK SAYING " WE ARE UNDER CONTRACT WITH ANOTHER ROOFING COMPANY TO FIX OUR MISTAKES. AT THAT TIME I ASKED THEM TO EMAIL ME THE OTHER ROOFERS FINDINGS AS WELL ( NO RESPONSE). ALSO ASKED THEM TO EMAIL ME A BILL FROM THE ELECTRICIAN ( NO RESPONSE). I FEEL LIKE WE HAVE TRIED TO FIX THE CUSTOMERS CONCERNS TO NO AVAIL.SINCERELY,RICHARD *. JACKSON RICHARD JACKSON SPOUTING, INC.
[redacted]Attached you will see the text and emails that were sent back and forth between myself and [redacted] in the beginning of December.I'm not sure within all of these emails you will find that I was rude to this person in any way. We as a company went above and beyond for these people and...
tried to accommodate them in every way possible until it just got to ridicules to even do any thing but walk away. We did not refuse to acknowledge the problem they were having, we refused to go any further until they brought a chimney expert in to evaluate the situation. As you can see in email 2, our subcontractor told them that their chimney was in bad shape and in need of repair. (this is where she got the idea that we were not chimney experts). Which we never claimed to be. It does not take a chimney expert to install a "cricket" on a chimney. A cricket is installed to deter water away from the chimney. This helps from any leakage. The cricket was install correctly. They have more issues there with leakage because as I said before their chimney is in major need of repair or replacement. We have installed a lot of cricket in the past and have never had any issues with them before.We did not refuse to acknowledge the issues. We just refused to be slammed by them. We as I said before went above and beyond for these people giving them extras as in free windows and free metal work done as well as painting, I do not know what else we could have done because apparently nothing satisfied them.[redacted]Please see attachments.I have sent text and emails.I have numbered them so you can see how the conversation went.If you have any questions please feel free to call me ###-###-#### or email me.Thanks[redacted]
[redacted]
dir="ltr" "">Attached you will see the text and emails that were sent back and forth between myself and [redacted] in the beginning of December
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Mr. Jackson is stating false remarks on how things actually went with trying to get our roof fixed. After dealing with no call returns from a company that states right on [redacted] that they care for the customer we sought out help from another experienced roofing company was willing to undo the terrible work that Mr. Jackson's roofers did. First nothing came loose from high winds as Mr. Jackson stated. That flashing has been on the house since the first roof was put on. On our contract it stated replace flashing where needed. That section should have been replaced. Mr. Jackson would not know this as he NEVER went on the roof. Second, Mr. Jackson informed us [redacted] was coming out to power wash the gutters and wax them. That is not what [redacted] had intentions on doing or saying. He came out and informed me that the acid rain caused it. Yet none of our neighbors seem to have this problem with their gutters. I also informed Mr. Jackson that the rain gutter covers were to be so the leaves slid off the roof. This is not what we got. The debris collects on a lip at the edge of the gutter. Eventually this will need cleaned out making my husband go up a ladder to do this. [redacted] informed me at that time that they are not responsible for any of this that's took the roof off and put on a new one and that's all they are responsible for. At no time did he offer to fix anything. Neither the owner nor the foreman were present either day while this work was being done. The light is above the driveway and that is where they put the dumpster and threw the singles off the roof. We called Mr. Jackson several times to fix the light and all we got were promises. Finally called our electrician and he fixed it in a week. Only took till April and only fixed by OUR electrician.Why discuss anything with either one of these people when all they do is put you off and tell you they are not fixing anything it's our problems. And then [redacted] laughed at me. That is when I told him to leave. Get off my property. [redacted] called Richard and he never answered his phone to see what the problem was. He only texted and refused to come out to see what the problem was. The last text was in May 2 and was again asked to come out. We heard nothing from him until you sent him our complaint. We already had hired and put a deposit down to get another more competent roofer to fix it.We have not been able to get anyone to answer any of our phone calls. Evidently we were being ignored. In our own opinion this owner outright lies and cheats his customers. I have heard numerous excuses from him for not being able to personally come over to our house and he never showed up. AND HE IS THE OWNER OF THIS COMPANY. He was quick to come over and give us an estimate and take our $10,000.00
Regards,
[redacted]
TO WHOM IT MAY CONCERN: RE: COMPLAINT # [redacted] AS PER MY CUSTOMER'S COMPLAINTS- MY REBUTTALTHE FLASHING THAT WAS LOOSE WAS GABLE END FASCIA METAL THAT MUST HAVE COME LOOSE WITH ALL OF THE HIGH WINDS WE HAVE HAD. THIS HAD NOTHING TO DO WITH THE ROOFING. THE STREAKS ON THE GUTTERS ARE CAUSED BY ACID...
RAIN NOT IMPROPER INSTALLATION. THE LIGHT WAS OLD AND BRITTLE AND THERE WAS NO EVIDENCE OF IT BEING BROKEN. THE SIDING WAS NOT CUT. IT IS OLD ALUMINUM SIDING THAT HAD NO J-CHANNEL ON BEFORE WE DID THE ROOF. THE TAR ON THE SIDING WAS NOT FROM ANYTHING WE DID WE HAVE TRIED SEVERAL TIMES TO FIX THE ISSUES AT HAND. APRIL 20TH 2017 [redacted] WENT OUT TO MEET CUSTOMER. CUSTOMER SAID HE DID NOT WANT TO TALK TO HIM HE JUST WANTED TO TALK TO ME. MAY 2ND 2017 I HAD MY ROOFER CALL THE CUSTOMERS TO GO OVER ANY ISSUES (NO RESPONSE). I ALSO LET THEM KNOW THAT OUR ROOFER WOULD BE CALLING THEM. APRIL 15TH TEXTED THE OWNERS TO LET THEM KNOW THAT VINCE WOULD BE OUT TO CORRECT ANY AND ALL ISSUES. CUSTOMER TEXTED ME BACK TO SAY " DON'T HAVE VINCE STOP BY" THEY WERE GETTING ANOTHER PROFESSIONAL ROOFING COMPANY IN TO GET THEIR OPINION. ON JUNE 5TH 2017 I TEXTED THEM TO LET THEM KNOW [redacted] WOULD BE OUT TO FIX ANYTHING AND EVERYTHING THEY WANTED. OWNERS TEXTED ME BACK SAYING " WE ARE UNDER CONTRACT WITH ANOTHER ROOFING COMPANY TO FIX OUR MISTAKES. AT THAT TIME I ASKED THEM TO EMAIL ME THE OTHER ROOFERS FINDINGS AS WELL ( NO RESPONSE). ALSO ASKED THEM TO EMAIL ME A BILL FROM THE ELECTRICIAN ( NO RESPONSE). I FEEL LIKE WE HAVE TRIED TO FIX THE CUSTOMERS CONCERNS TO NO AVAIL.SINCERELY,RICHARD *. JACKSON RICHARD JACKSON SPOUTING, INC.
[redacted]Attached you will see the text and emails that were sent back and forth between myself and [redacted] in the beginning of December.I'm not sure within all of these emails you will find that I was rude to this person in any way. We as a company went above and beyond for these people and...
tried to accommodate them in every way possible until it just got to ridicules to even do any thing but walk away. We did not refuse to acknowledge the problem they were having, we refused to go any further until they brought a chimney expert in to evaluate the situation. As you can see in email 2, our subcontractor told them that their chimney was in bad shape and in need of repair. (this is where she got the idea that we were not chimney experts). Which we never claimed to be. It does not take a chimney expert to install a "cricket" on a chimney. A cricket is installed to deter water away from the chimney. This helps from any leakage. The cricket was install correctly. They have more issues there with leakage because as I said before their chimney is in major need of repair or replacement. We have installed a lot of cricket in the past and have never had any issues with them before.We did not refuse to acknowledge the issues. We just refused to be slammed by them. We as I said before went above and beyond for these people giving them extras as in free windows and free metal work done as well as painting, I do not know what else we could have done because apparently nothing satisfied them.[redacted]Please see attachments.I have sent text and emails.I have numbered them so you can see how the conversation went.If you have any questions please feel free to call me ###-###-#### or email me.Thanks[redacted]