[redacted] Attached you will see the text and emails that were sent back and forth between myself and [redacted] in the beginning of December.I'm not sure within all of these emails you will find that I was rude to this person in any wayWe as a company went above and beyond for these people and tried to accommodate them in every way possible until it just got to ridicules to even do any thing but walk away We did not refuse to acknowledge the problem they were having, we refused to go any further until they brought a chimney expert in to evaluate the situationAs you can see in email 2, our subcontractor told them that their chimney was in bad shape and in need of repair(this is where she got the idea that we were not chimney experts)Which we never claimed to be It does not take a chimney expert to install a "cricket" on a chimneyA cricket is installed to deter water away from the chimneyThis helps from any leakageThe cricket was install correctlyThey have more issues there with leakage because as I said before their chimney is in major need of repair or replacement We have installed a lot of cricket in the past and have never had any issues with them before.We did not refuse to acknowledge the issuesWe just refused to be slammed by themWe as I said before went above and beyond for these people giving them extras as in free windows and free metal work done as well as painting, I do not know what else we could have done because apparently nothing satisfied them[redacted] Please see attachments.I have sent text and emails.I have numbered them so you can see how the conversation went.If you have any questions please feel free to call me ###-###-#### or email me.Thanks [redacted] ***
[redacted] Attached you will see the text and emails that were sent back and forth between myself and [redacted] in the beginning of December
[redacted] Attached you will see the text and emails that were sent back and forth between myself and [redacted] in the beginning of December.I'm not sure within all of these emails you will find that I was rude to this person in any wayWe as a company went above and beyond for these people and tried to accommodate them in every way possible until it just got to ridicules to even do any thing but walk away We did not refuse to acknowledge the problem they were having, we refused to go any further until they brought a chimney expert in to evaluate the situationAs you can see in email 2, our subcontractor told them that their chimney was in bad shape and in need of repair(this is where she got the idea that we were not chimney experts)Which we never claimed to be It does not take a chimney expert to install a "cricket" on a chimneyA cricket is installed to deter water away from the chimneyThis helps from any leakageThe cricket was install correctlyThey have more issues there with leakage because as I said before their chimney is in major need of repair or replacement We have installed a lot of cricket in the past and have never had any issues with them before.We did not refuse to acknowledge the issuesWe just refused to be slammed by themWe as I said before went above and beyond for these people giving them extras as in free windows and free metal work done as well as painting, I do not know what else we could have done because apparently nothing satisfied them[redacted] Please see attachments.I have sent text and emails.I have numbered them so you can see how the conversation went.If you have any questions please feel free to call me ###-###-#### or email me.Thanks [redacted] ***