The [redacted] reservation for our hotel for arrival on March was generated through the reservation system at 12:30pm on March When making a reservation there are a number of room type optionsThe [redacted] reservation was received by the hotel as a "Regular" room type option This option is just below the Two Double Bed room type optionYou can check our web page easilyJust access "Holidayinn.com" and enter "Mesa" in the destination box Takes seconds to checkThe "Regular" room type is defined on the page as "Any available room Room assigned at check inWhen you arrive at the hotel we will do our best to meet your room type preferences These are subject to availability and cannot be guaranteed." You can quickly and easily check this out and confirmThat is how the room type is described The [redacted] s may be "100% sure" that they reserved two beds but the reservation was made as "Regular" room typeThat is what we told them and that is the fact It is not the case that "internet reservations come in this way" If two beds were available and the two beds option is selected in the reservation process, the reservation will come in as "Two Beds"That option was not selected on this reservationThis reservation came in as "Regular" In addition,if a reservation comes in as 'Regular' but there is a request for two beds, we will make every effort to accommodate that requestThis reservation had no such request on it[redacted] General Manager Holiday Inn Hotel & Suites Mesa
The [redacted] reservation for our hotel for arrival on March 28 was generated through the reservation system at 12:30pm on March 22. When making a reservation there are a number of room type options. The [redacted] reservation was received by the hotel as a "Regular" room type option....
This option is just below the Two Double Bed room type option. You can check our web page easily. Just access "Holidayinn.com" and enter "Mesa" in the destination box. Takes 10 seconds to check. The "Regular" room type is defined on the page as "Any available room. Room assigned at check in. When you arrive at the hotel we will do our best to meet your room type preferences. These are subject to availability and cannot be guaranteed." You can quickly and easily check this out and confirm. That is how the room type is described. The [redacted]s may be "100% sure" that they reserved two beds but the reservation was made as "Regular" room type. That is what we told them and that is the fact. It is not the case that "internet reservations come in this way". If two beds were available and the two beds option is selected in the reservation process, the reservation will come in as "Two Beds". That option was not selected on this reservation. This reservation came in as "Regular". In addition,if a reservation comes in as 'Regular' but there is a request for two beds, we will make every effort to accommodate that request. This reservation had no such request on it.[redacted]General Manager Holiday Inn Hotel & Suites Mesa
The [redacted] reservation for our hotel for arrival on March was generated through the reservation system at 12:30pm on March When making a reservation there are a number of room type optionsThe [redacted] reservation was received by the hotel as a "Regular" room type option This option is just below the Two Double Bed room type optionYou can check our web page easilyJust access "Holidayinn.com" and enter "Mesa" in the destination box Takes seconds to checkThe "Regular" room type is defined on the page as "Any available room Room assigned at check inWhen you arrive at the hotel we will do our best to meet your room type preferences These are subject to availability and cannot be guaranteed." You can quickly and easily check this out and confirmThat is how the room type is described The [redacted] s may be "100% sure" that they reserved two beds but the reservation was made as "Regular" room typeThat is what we told them and that is the fact It is not the case that "internet reservations come in this way" If two beds were available and the two beds option is selected in the reservation process, the reservation will come in as "Two Beds"That option was not selected on this reservationThis reservation came in as "Regular" In addition,if a reservation comes in as 'Regular' but there is a request for two beds, we will make every effort to accommodate that requestThis reservation had no such request on it[redacted] General Manager Holiday Inn Hotel & Suites Mesa
The [redacted] reservation for our hotel for arrival on March 28 was generated through the reservation system at 12:30pm on March 22. When making a reservation there are a number of room type options. The [redacted] reservation was received by the hotel as a "Regular" room type option....
This option is just below the Two Double Bed room type option. You can check our web page easily. Just access "Holidayinn.com" and enter "Mesa" in the destination box. Takes 10 seconds to check. The "Regular" room type is defined on the page as "Any available room. Room assigned at check in. When you arrive at the hotel we will do our best to meet your room type preferences. These are subject to availability and cannot be guaranteed." You can quickly and easily check this out and confirm. That is how the room type is described. The [redacted]s may be "100% sure" that they reserved two beds but the reservation was made as "Regular" room type. That is what we told them and that is the fact. It is not the case that "internet reservations come in this way". If two beds were available and the two beds option is selected in the reservation process, the reservation will come in as "Two Beds". That option was not selected on this reservation. This reservation came in as "Regular". In addition,if a reservation comes in as 'Regular' but there is a request for two beds, we will make every effort to accommodate that request. This reservation had no such request on it.[redacted]General Manager Holiday Inn Hotel & Suites Mesa