Richard L. Smith, D.D.S. Reviews (1)
[redacted] staff informed me they were members of [redacted], largest insurance provider. After contacting [redacted], this is not true.
On 16 July 2013, I visited the [redacted], after discussing with them over the phone and verifying in person that they were covered under [redacted], the largest dental insurer in the world. The staff informed me that they are in the [redacted] umbrella. In July 2013, I had my teeth x-rayed and a teeth cleaning, normal things that are easily covered under my [redacted] program. As I left I was charged a nomnal fee of $[redacted]. On 30 January 2014, I revisited [redacted], to recieve a cleaning. As I was leaving, I was charged $[redacted], which I immediately questioned. Upon looking at the bill, they had charged me for implants and cavities that I had not recieved, and looking into the issue further, it was another patients bill. This amount was refunded to my credit card, but I immediately began internally questioning the competency of the staff. On 11 March 2014, I recieve a bill for $[redacted]. This bill includes amounts from July of 2013! Which, they had never brought to my attention. In addition to this I am charged $[redacted] for a cleaning I recieved in January 2014. Basically, they have been racking up charges since July 2013, and billing me nearly a year later. I immediately contacted [redacted], and found out that they were never members of [redacted]. There was a brief 3 months in 2013 that they were members of the [redacted] which is under the [redacted] umbrella, but [redacted] had cancelled in September 2013. Extremely suspicious.
[redacted] falsely claimed that they were members of the [redacted] group when I recieved my x-rays and cleanings. In addition to this, they never informed me, and continued to see me and rack up charges to an amount that if they were members of [redacted], would have been covered. In addition, they are constantly calling me to come in again, even though they now know that I know they are not members of [redacted] to get a mouth guard. I have recieved multiple bills from [redacted], and each one is more confusing than the previous one. The first bill I recieved was for $[redacted], I then recieved a bill for $[redacted]. And I finally recieved a bill for $[redacted], which included a "Professional Courtesy Discount" of $[redacted].