Richard M Godfrey

We will have to inspect the vehicleLexus will be here on Feb My service manager has called to schedule the appointmentI will aslo call Lexus financial to see what else they can offer

Customer is pcking up new Vehicle 10-14-an is now very happy

my salesmen and he did discuss submitting to multiple banks to get you the best rate possible as well when you were signing the credit applicationUnfortunately there is no way to reverse any submission that was made to a bankShe signed off oking us to do it

I spoke with Client yesterday--Title issue has been fixed and bank confirmed receiptCustomer has a scheduled appointment tuesday 12-to have remote start installed free of charge-I will be following up with client once worked is completed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by Lexus of Edison in reference to complaint ID [redacted] My title has been properly filed and the installation of my remote starter scheduled The dealership General Manager called me and is investigating all sales-related issues to get them resolved Regards, [redacted] ***

I am rejecting this response because:1/ As per Lexus of Edison, 2017 GX460 wasn't there available in stock on 9/22/2016! I had to WAIT for at least ONE month for the 2017 model if I wanted to accept the "Offer"! In fact, they just make up this "offer" to make themselves sounds better in some way. 2/ I spoke to both salespersons Kelvin & Tyler regarding this deal since 9/19/2016. I don't think it was simple just a "mistake "! I am sure that my GX was sold to other people for some reasons or my GX was actually never there! It might be the way how Lexus of Edison runs the business to force the customers to buy 2017 models. 3/ I wasted one hour there for waiting in Lexus of Edison on 9/22/2016! I still don't understand why they don't tell me in the very beginning so that I don't have to waste my time there! Lexus of Edison just don't care about the customers!

Complaint: ***
I am rejecting this response because:
The vehicle is not working as designed by any meansVehicle has Vibration/shuddering problem around mph and more vibration at around 65-mph on highways which by no DESIGN is a operating standardI refused to take the vehicle for anymore repairs after consecutive days of repairs but have decided to take the vehicle for a last time to be inspected by the Lexus Field Technician. Time frame of DAYS given by the dealership for a Lexus field Technician to come and inspect the vehicle is TOTALLY UNACCEPTABLE, it should be done in the next 2-days at the mostI already have enough of it and want a vehicle which SHOULD WORK AS DESIGNED ASAP.
Regards,
*** ***

We had scheduled an appointment monday March 1st with the Lexus Rep and the client did not show upThe Lexus Rep has been scheduled again for March 18th to drive with the client

We have made repairs to the vehicle and is now operating as designedWe have also offered to have a Lexus Field Technician come and inspect the vehicle to ensure the vehicle is operating properly but the customer declinedWe have also offered to have the customer trade in his vehicle and put him
into another new or pre owned which we are currently working out tonight

I explained to Mr*** that we did make a mistake working a new car purchase on a sold vehicle--once we realized this issue we offered a modlelfor him at the price for the misunderstandingI explained to him that sometines this happens on a popular vehicles and I would take care of any
of his needs in the future if he gives us another opportunity

I did offer to assit the client in any future needsI will extend a $in store credit to be used in my parts or service department.We did in fact have units come in days after the client deicided not to take the offerWe did offer the same price for the which was a $less on our end to accomodate the mis understanding.I take all aspects of any issue very serious at my store and apologized for the misunderstandingThere were no games played

I have spoken with the consumer and explained to them that we need to see the vehicle again to see if in fact there is an issueLexus is involved on a region level and had sent their feild tech engineer to inspect last visit so he would need to see the vehicle again, there is nothing more I can do
with out seeing the vehicle. I offered to take care of all remaining paymens if they wanted to purchase another Lexus with meWe left off with them coming in when I can schedule my Lexus rep to see the vehicle

Complaint: ***
I am rejecting this response because:
It is not solving the issue of potential moldThe service department has neglected to callThis is consumer fraud they need to take back the car because of this defectThe leak is still occurringI can no longer keep the stroller in trunk for this safety reason, which basically means the trunk cannot be used.Lexus needs to own up to this and take back the carI refuse to pay for a car that is sitting in service without being repaired correctlyI have spent hours and hours on the phoneLexus is not coming through on their end of the contract
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: The business states that "Every client we do business with signs a general disclosure agreement authorizing the dealer and any creditor to which the dealers submits the application toWe will submit to several banks to get the best rate possible for our clientThe dealership only runs the customer credit time." I, the client submit that the 'general' (and Lexus does state that it is 'general' (in other words not explained clearly) disclosure agreement which *does NOT AUTHORIZE* the dealer to submit to ANY creditor This 'general' statement does not say there will be multiple 'inquiries' to multiple banks It does not STATE that they will SUBMIT TO MULTIPLE BANKS.' As a Leaser, I would have simple said 'don't do that and kept the lease My complaint is that Lexus has a general statement that is not clearly defined or explained to the customers Lexus continues to say that they ONLY submit time, but the allow *their representatives (the banks) TO SUBMIT MULTIPLE TIMES I had no idea that they had submitted to different banks until I looked at my credit report If Lexus feels that their 'general' statement is valid and will not ask their banks to remove the multiple hits to the credit report, they will receive a letter from my lawyer The Lexus policy is not clear and needs to be remediated to provide 'valid' and truthful information to customers I still request they Lexus ask the banks they notified to please remove hard inquiries from my credit report.Regards,
*** ***

Complaint: ***
I am rejecting this response because: Information given by sales rep was not clear I was told that Lexus would try to get me the best rate That is not the same as "we will submit to multiple banks to get an acceptable" rate As mentioned before, I would have said 'No.' This practice is unacceptable and although I can get no satisfaction from Lexus and they insists that they are doing right, I will dispute with the Credit Agencies Seriously considering selling the Lexus, as a matter of principle, and not doing business with Lexus ever again Not that Lexus is not honest, but definitely not forthcoming in the proper information so that people will understand the impact to credit ratings if the bank needs to go out and do more It is not clearly understood what they would do Lexus says they go to one bank, but then they allow this bank to go to others AND THAT is what is not communicated or clearThis is NOT expressed clearly to the customer If I decide to keep the car, I can assure you that in the future I will never do business with them again
Regards,
*** ***

I spoke with customer and explained that the repair was 13,000 miles after an oil leak was present. I asked him to come in for me to inspect his leak. I will be seeing him next week Monday or Tuesday the 10th or 11th.

my salesmen and he did discuss submitting to multiple banks to get you the best rate possible as well when you were signing the credit application. Unfortunately there is no way to reverse any submission that was made to a bank. She signed off oking us to do it

We will have to inspect the vehicle. Lexus will be here on Feb 17. My service manager has called to schedule the appointment. I will aslo call Lexus financial to see what else they can offer

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by Lexus of Edison in reference to complaint ID [redacted].  My title has been properly filed and the installation of my remote starter scheduled.  The dealership General Manager called me and is investigating all sales-related issues to get them resolved. 
Regards,
[redacted]

I HAVE UPGRADED THE CUSTOMERS EXTENDED WARRANTY AT NO CHARGE TO HIM AS A GOOD WILL GESTURE---HE WILL BE ABLE TO SUBMIT HIS OLD REPAIR AND GET REFUNDED AS WELL.