Richard Maytag

on 9/06/Customers House Keeper contacted us stating the ref was not cooling and had several codes Tech arrived on scheduled date and determined that from the codes diagnostics that it needed a board After looking in to the aprox arrival time ( days ) of the part from our distributor , The House Keeper called [redacted] directly and told them the same codes that we found , she then called us and told to cancel any parts that we had already ordered, She was going to go with the advise that [redacted] gave her and when the parts come in to her she wanted us to Install them She was told this is not the norm and that we could not guarantee the repair would solve her problem She stated that she just wanted us to do this We agreed and followed up once the parts arrived at the home Our Tech installed the parts a board and a fan motor the House keeper called a week later stating the ref was not working again our Tech arrived and found that the board was sending power to the fan motor but the for some reason the fan motor was not spinning fast enough he then found that only volts was coming to the motor determining that it may have a break in the wire( being not sure on this ) he informed the customer that he could not go any further with the repair Suggesting she call where it was purchased *** and have them see what they could do , about a month later Mr [redacted] came in to our store and stated that after having Calls from [redacted] and all three not being able to diagnose the problem the fourth tech determined that it was our fault installing the fan motor incorrectly and that we should pay for the three [redacted] service calls that it took to find this problem When asked how he knew it wasn't one of the other techs that arrived after us that may have removed the fan motor to test it and re installed it incorrectly he stated that he watched all three preform their work so he knew it could not be them They did not go with our original diagnostics they chose to order and provide their own parts they insisted that we install their parts and were told that we could not guarantee the repair They had a no cooling situation when they called us and nothing changed when we installed their parts According to Mr [redacted] it took [redacted] service appointments after our tech advised them to call [redacted] , to determine that it was our fault that the refrigerator was not cooling still I told Mr [redacted] that it was very odd that three other men worked on the refrigerator after us and none of them could have taken the fan motor out and left a washer out, that the fourth [redacted] tech found it to be missing from the part that was provided to my tech from Mr ***s House keeper I then instructed Mr *** no less than times to leave my store

on 9/06/2016 Customers  House Keeper contacted us stating the ref was not cooling and had several codes  Tech arrived  on scheduled date and determined that from the codes diagnostics that it needed a board After looking in to the aprox arrival time ( 5 days )  of the part from...

our distributor , The House Keeper called [redacted] directly and told them the same codes that we found , she then called us and told  to cancel any parts that we had already ordered,  She was going to go with the advise that [redacted] gave her  and when the parts come in to her she wanted us to Install them  She was told this is not the norm and that we could not guarantee the repair would solve her problem She stated that she just wanted us to do this We agreed and followed up once the parts arrived at the home  Our Tech installed the parts a board and a fan motor  the House keeper called a week later stating the ref was not working again  our Tech arrived and found that the board was sending power to the fan motor but the for some reason the fan motor was not spinning fast enough  he then found that only 90 volts was coming to the motor determining that it may have a break in the wire( being not sure on this )  he informed the customer that he could not go any further with the repair Suggesting she call where it was purchased   [redacted]  and have them see what they could do  , about a month later Mr [redacted] came in to our store and stated that after having 3 Calls from[redacted] and all three not being able to diagnose the problem the fourth tech determined that it was our fault installing the fan motor   incorrectly and that we should pay for the three [redacted] service calls  that it took to find this problem  When asked how he knew it wasn't one of the other 3 techs that arrived after us that may have removed the fan motor to test it and re installed it incorrectly he stated that he watched all three preform their work so he knew it could not be them .. They did not go with our original diagnostics  they chose to order and  provide their own parts they insisted that we install their parts and were told that we could not guarantee the repair They had a no cooling situation when they called us and nothing changed when we installed their parts According to Mr [redacted] it took 4 [redacted] service appointments after our tech advised them to call [redacted] , to determine that it was our fault that the refrigerator was not cooling still  I told Mr [redacted] that it was very odd that three other men worked on the refrigerator after us and none of them could have taken the fan motor out and  left a washer out,  that the fourth [redacted] tech found it to be missing from the part that was provided to my tech from Mr [redacted]s House keeper  I then instructed Mr [redacted]  no less than 4 times to leave my store.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]  Mr. Richard's explanation does not explain the following facts.  1. There were 2 fan replacements. The first time his tech replaced the freezer fan and the main board (invoice 2). The freezer fan came from [redacted] mislabeled. It should have been the refrigerator fan. So his tech came another time and replaced the refrigerator fan (invoice 3) I was present for this repair.  2. None of the Richard's invoices list faulty wiring as an issue with the fridge. I was present for the final Richard's repair and the tech never said anything to me about voltage or wiring. Nor did he when I called him later the same day to say the error code had returned. He only said he didn't know what was wrong and I should call [redacted] in. 3. The first time I ever heard about faulty wiring was in a letter Mr. Richard prepared on Oct. 7, 12 days after they had given up on the repairs. If they thought the fridge was dangerous with faulty wiring why not inform me right away? In any event, I was present on Sept. 30 when a [redacted] tech tested the voltage and said it was good. 4. I was present at all repairs by [redacted]. On the first visit the tech looked at connections and tested voltage which he said was good. He did not look closely at the fan or remove it -- which you would have to do to see the dampers were missing. On the second [redacted] visit, the tech replaced the fresh food sensor and did not look at or remove the refrigerator fan. On the final [redacted] visit, running out of reasons why the fridge wasn't functioning, the tech looked again at the fan. That's when he noticed that the fan was wobbly. Only when he removed it did he see that the dampers were missing. He removed the fan, and I took a photo, showing the missing dampers which I attach. I had kept the old refrigerator fan that the Richard's tech replaced. When we pulled it out of its box, the dampers were still attached to it. The [redacted] tech took those dampers off the old fan and used them to reinstall the new fan. That solved the problem. Mr. Richards was not here for any of these repairs, so I don't know why he assumes that [redacted] was at fault. He claims that a [redacted] tech removed the dampers. I was there, it never happened. The only [redacted] tech who removed the fan was the final one who fixed the fridge. 5. The best explanation of what happened is that the Richard's tech forgot the dampers, left them on the old fan when he replaced the new. As this is highly unusual, the first 2 [redacted] techs looked at other, simpler reasons for the fridge to fail. As I said in my original complaint, if Richard's had done the installation of the new refrigerator fan correctly, with dampers, my fridge would have been fixed on Sept. 25, their last visit, and I never would have called [redacted]. The [redacted] repairs cost me an unnecessary $99.00. caused entirely by Richard's improper fan installation. Thanks.  [redacted]