Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I was a patient at Yarbro Family Dental from April 2015-October During this time, [redacted] performed a crown for me on July 28, This crown was problematic from the start, and I contacted his office many times to discuss the ongoing issuespain and sensitivityHe chose not to provide professional and complete customer serviceHe dropped me as a patient on October 22, 2015, knowing full well that the crown was still causing painAs a result, I had to seek out a new dentist for a second opinionThe new dentist completed multiple x-rays and noted the poor crown fit up as the source of the problemProfessional courtesy would dictate [redacted] should have replaced the crown at no charge or at a reduced charge, but he refused any serviceMy insurance will only pay for a crown on any single tooth surface once every years, so they refused to pay for the new crownI had to pay an out of pocket amount of $My insurance recommended I send letters to Yarbro Dental requesting a refundSo, I have sent [redacted] multiple letters requesting a refund starting December 22, 2015, including a certified copyI have been ignored by his office I just want my insurance money refunded and my out-of-pocket money refundedMy insurance is due 50% ($393) and I am due 50% ($393), which is what was paid to Yarbro Family Dental (Total- $786)This will reinstate my dental benefit and allow me to reprocess my new crown (Completed 1/4/16) and use these funds at my new dental officeThank you
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I was a patient at Yarbro Family Dental from April 2015-October During this time, [redacted] performed a crown for me on July 28, This crown was problematic from the start, and I contacted his office many times to discuss the ongoing issuespain and sensitivityHe chose not to provide professional and complete customer serviceHe dropped me as a patient on October 22, 2015, knowing full well that the crown was still causing painAs a result, I had to seek out a new dentist for a second opinionThe new dentist completed multiple x-rays and noted the poor crown fit up as the source of the problemProfessional courtesy would dictate [redacted] should have replaced the crown at no charge or at a reduced charge, but he refused any serviceMy insurance will only pay for a crown on any single tooth surface once every years, so they refused to pay for the new crownI had to pay an out of pocket amount of $My insurance recommended I send letters to Yarbro Dental requesting a refundSo, I have sent [redacted] multiple letters requesting a refund starting December 22, 2015, including a certified copyI have been ignored by his office I just want my insurance money refunded and my out-of-pocket money refundedMy insurance is due 50% ($393) and I am due 50% ($393), which is what was paid to Yarbro Family Dental (Total- $786)This will reinstate my dental benefit and allow me to reprocess my new crown (Completed 1/4/16) and use these funds at my new dental officeThank you