DearMr***i:We are in receipt of recent correspondence regarding the order you placed with us 4/3/for $Please note, our guarantee is as follows:If any item you purchased fro us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written
request within year of receiptReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.Your warranty expired in May On 11/21/we received a warranty claim request on items and issued a merchandise credit certificate for $you redeemed the certificate on 8/7/and the package shipped on 8/14/17.You stated that your plants appear "dead"They were shipped in a dormant, bare root conditionTherefore, the plants may look "dead because they are not actively growing and do not have leavesThe may also leaf -out later than an established plant.IF YOU HAVE NOT ALREADY DONE SO, PLEASE PLANT ALL PLANTS IMMEDIATELY FOLLOWING THE INSTRUCTION IN OUR PLANTING BOOKLETWATER REGULARLYGIVE THEM A CHANCEIn nearly every instance the plants will grow and thrive.If after WEEKS of plant, your plants do not leaf out or if you are already certain they are not alive, return the ORIGINAL SHIPPING LABEL from the package immediatelyIn that event, even though you are not within warranty, we will issue an additional replacement as a final settlement..Thank you again for your communicationGive you plants a chance and in all likelihood they will be strong and beautiful in your yard or garden.Very Truly Yours,Exciting Gardens*** ***Customer Service
Initial Business Response /* (1000, 5, 2016/05/04) */
Dear Mr***:
Thank you for you inquiry concerning an order you state you sent to usYou further stated you have never received the shipment
We are sorry for any inconvenience you have been causedThe information you have given us
indicates that an error was made in our officeWe are therefore processing a credit to your charge card in the amount of $
Thank you again for your inquiry and we sincerely hope the refund and our sincere apology *** compensate for any inconvenience you have been caused
Very Truly Yours,
Richard Owen Nursery
Customer Service
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the problem has been taken care of thank you for your help
Initial Business Response /* (1000, 11, 2015/06/10) */
We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order
We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that
your order has been shippedIt should reach you in the very near future, if it has not already done so
Thank you for your interest in our merchandise and we shall look forward to serving you again soon
Very truly yours,
Richard Owen Nursery
Initial Consumer Rebuttal /* (2000, 13, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The product has been delivered
Initial Business Response /* (1000, 5, 2015/05/14) */
We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order
We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your
order has been shippedIt should reach you in the very near future, if it has not already done so
Thank you for your interest in our merchandise and we shall look forward to serving you again soon
Very truly yours,
RICHARD OWEN NURSERY
Initial Consumer Rebuttal /* (3000, 7, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business billed my credit card two days after the order was placed on April 6th instead of billing AFTER shipment was madeAlthough the Order was finally received on May 12, again the credit card was billed days prior to shipment which I consider poor business practiceI will not purchase from this firm in the future with the notice to others of "buyer beware"Thank you
Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Ms***,
We have received your inquiry regarding an order you placed with usYou state that you have not yet received your orderWe regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room
and find that your order has been shippedIt should reach you in the very near future, if it has not already done soThank you for your interest in our merchandise and we shall look forward to serving you again soon
Very truly yours,
Richard Owen Nursery
Initial Consumer Rebuttal /* (3000, 12, 2015/06/08) */
I did receive my order, however, the plants were deadIt looked as if they had been bagged a very long timeI will not except any further mail or correspondence with this nursery
Final Business Response /* (4000, 15, 2015/06/22) */
Thank you for your inquiry regarding the plants you received from usYou stated that some of your plants appear "dead" or have not yet started to bud and leaf out
Much of our nursery stock is shipped in a dormant, bare root condition or in starter pots that require transplantingAlso, your plants may be stressed by shipmentTherefore, the plants may look dead, be droopy upon arrival, have lost leaves in shipment, or may leaf out later than an established plant
If you have not already done so, please plant all plants immediately following the instructions in our planting bookletWater regularlyGive them a chanceIn nearly every instance the plants will grow and thrive
It can take 6-weeks in warm weather for plants to come out of dormancy and show signs of lifeIf, after six weeks of planting, your plants do not leaf out or if you are certain they are not alive, return the original shipping label from the package as required by the guaranteeUpon receipt, replacement order or credit certificate will be scheduled for youPlease include a full explanation of the problem by item and quantity
If you prefer a refund instead of a replacement, return the plants, postage prepaid along with the ORIGINAL SHIPPING LABEL within fourteen days, in accordance with our guaranteePlease include a full explanation of the problem by item and quantityThe refund guarantee applies only to original nursery stock and not replacement items
Thank you again for your communicationGive your plants a chance and in all likelihood they will be strong and beautiful in your yard or garden
Very truly yours,
Final Consumer Response /* (2000, 17, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want nothing more to do with this Richard Owens Nursery
Dear Mr***i:We are in receipt of recent correspondence regarding the order you placed with us on 4/30/for $63.40.The value of the fruit trees complained about on your original order (1-Stanley Plum & 1-Black TarCherry) was $These were he only fruit trees on your orderThere were additional items on your order that were not complained about and have been out of warranty since May 2016.Again, as previously stated, if the replacements recently shipped do not survive, please return the original shipping label from the package and we will issue an additional replacement as a final settlement.Very Truly Yours,Exciting Gardens*** ***customer Service
Dear MrsW***:We are in receipt of recent correspondence regarding the order you placed with us in 2015.You state that the plants did not bloom in which is very surprising, and that when they bloomed in they were incorrectEven though your orders are now well beyond the 1-year
guarantee time frame, please return the original shipping labels as required by the guarantee and which acts as a sales receipt for an adjustmentIf possible, please also return a picture or bloom sample so that we may work with our grower to determine the problem with the daylily.We are sorry to hear that there was a problem with your order look forward to receiving the requested documentation.Very Truly Yours,Exciting Gardens*** ***Customer Service
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear Ms ***:
We have received your inquiry regarding an order you placed with usYou State that you have not yet received your order
We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room
and find that your order has been
shippedIt should reach you in the very near future, if it has not already done so
Thank you for your interest in our merchandise and we shall look forword to Serving you again soon
Very truly yours,
BURGESS SEED PLANT COMPANY
Dear Mrs***:As previously stated, our advertising on this item was correct.We have received notification from your credit card company regarding a chargeback on your orderTherefore, there is no further adjustment we can offer at this time.Very Truly Yours,Kelly Nurseries *** ***Customer Service
I am rejecting this response because I have NOT RECEIVED any such letter from this Nursery.I WILL send the ORIGINAL PACKING SLIP to them and request a REPLACEMENT of ALL items ordered.Again, as I originally stated, ALL of the items, EXCEPT the Lemon and Lime Trees arrived totally DESTROYED.Plastic containers SMASHED, Bulbs SMASHED, Trees, Plants all CRUSHED and/or SMASHED. How the Lemon and Lime Trees made it is beyond me. It truly looked as though the PLASTIC BAG that the items were shipped in may have been placed UNDER a very heavy package on the truck?Anyway, I want this resolved. As I DID throw out ALL of the destroyed items (I deal with other Nurseries and NONE of them ask for you to send back DEFECTIVE or DEAD items so it is my fault that I did not read the fine print when I CLICKED the button online). I will send the PACKING SLIP via USPS tomorrow, May 31st. I guess I have to keep my fingers crossed that this time I will get the items and they will be packed more carefully and arrive in one piece. $was a lot of money to risk on a supplier that I never dealt with before just on the recommendation of a friend. Lesson learned
Dear Mrs***:We are in receipt of correspondence regarding the order you placed with us 3/17/for $The advertising for the Ajuga is correct as it can be grown in full shade, part shade, or full sunWe have enclosed additional information from two of our growers about the Ajuga.Thank you
for pointing out the error in our planting guide,We will correct this in time for our next printing of the guide.Very Truly Yours,Kelly Nurseries*** ***Customer Service
Dear Ms. [redacted]:We have received your inquiry regarding an order you placed with us. You state that you have not yet received your order.We regret that you have been inconvenienced in any way. However, we have checked with our shipping room and find that your order was shipped 5/2/17 (tracking #...
076956971031709). It should reach you in the very near future, if it has not already done so.Thank you for your interest in our merchandise and we shall look forward to serving you again soon.Very Truly Yours,Exciting Gardens[redacted]Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me since Kelly Nurseries has accepted the notification from my credit card company regarding the chargeback credit of $77.46 issued to me.
I am rejecting this response because: The $63 dead fruit trees can not be reduced to $19 amount. The company disregarded many of my telephone communications concerning $60 dead trees. How can you sent back the original of one or one and a half foot tree after heavy winter snow had broken the whole stem. With regard to $19 order, the company has charged $11 postage for 3 once merchandize. I was really shocked to see one foot grape tree with broken stem and one inch just root for the two rhoobar plants. I want the company to either refund me the $63 or sent me livable replacements in accordance to the original list. Thanks,Houshang [redacted]i
Dear Ms. [redacted]:We are in receipt of your recent correspondence regarding the order you placed with us 1/19/17 for $90.44. We are very sorry to hear of the problem with one of your items.As requested in our June 1, 2017 email, please return the original shipping label as required by our guarantee....
If possible, please include a photo or bloom sample of the item(s) in question.Again, we are sorry to hear of the problem. As soon as we receive the original Shipping label we will be happy to make an adjustment.Very Truly Yours,Exciting Gardens[redacted]Customer Service
Dear Ms. [redacted]:We are in receipt of your most recent correspondence regarding your orders. You state that you did not receive the $95.03 order that was placed 6/16/17, for many of the same items in which you were requesting replacement form your 2016 order.The 6/16/17 order was shipped on 6/22/17 and trace results (enclosed) show that it was delivered on 6/24/17.Very Truly Yours,Farmer Seed and Nursery[redacted]Customer Service
Dear Mr. [redacted]:We are in receipt of correspondence regarding the two orders you placed with us. The first of which was placed 3/13/17 and was shipped 4/6/17 - this is the order you have received. The second order was processed 4/13/17. We have cancelled the duplicate items (6631 -...
Honeysuckle & 7948 - Thuja) and are shipping the remainder of the order.Very Truly Yours,Exciting Gardens[redacted]Customer Service
Initial Business Response /* (1000, 10, 2015/06/18) */
We have received your inquiry regarding the two orders you placed with us. You state that you have not yet received your order.
We regret that you have been inconvenienced in any way. However, we have checked with our shipping room and find...
tha both orders have recently been shipped. They should reach you in the very near future, if not already.
Thank you for your interest in our merchandise and we shall look forward to serving you again soon.
Very truly yours,
RICHARD OWEN NURSERY
Initial Business Response /* (1000, 10, 2015/05/29) */
Dear Mrs. [redacted],
Per your request, we cancelled your order and issued a credit to your charge card in the amount of $67.46 on May 14, 2015. Thank you for your interest in our merchandise and we [redacted] look forward to serving you again in the near...
future.
Very truly yours,
Richard Owen Nursery
Initial Consumer Rebuttal /* (2000, 12, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund.
Initial Business Response /* (1000, 5, 2015/06/02) */
We have received your inquiry regarding an order you placed with us. You state that you have not yet received your order. We regret that you have been inconveienced in any way However we have checke with our shippin room and find that your...
order has been shipped. The tracking number is 9261292700223929417733. It should reach you in the very near future if it has not already done so.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
DearMr***i:We are in receipt of recent correspondence regarding the order you placed with us 4/3/for $Please note, our guarantee is as follows:If any item you purchased fro us does not live, for a FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with your written
request within year of receiptReplacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returnedFor a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with correct postage affixed, within days of receipt.Your warranty expired in May On 11/21/we received a warranty claim request on items and issued a merchandise credit certificate for $you redeemed the certificate on 8/7/and the package shipped on 8/14/17.You stated that your plants appear "dead"They were shipped in a dormant, bare root conditionTherefore, the plants may look "dead because they are not actively growing and do not have leavesThe may also leaf -out later than an established plant.IF YOU HAVE NOT ALREADY DONE SO, PLEASE PLANT ALL PLANTS IMMEDIATELY FOLLOWING THE INSTRUCTION IN OUR PLANTING BOOKLETWATER REGULARLYGIVE THEM A CHANCEIn nearly every instance the plants will grow and thrive.If after WEEKS of plant, your plants do not leaf out or if you are already certain they are not alive, return the ORIGINAL SHIPPING LABEL from the package immediatelyIn that event, even though you are not within warranty, we will issue an additional replacement as a final settlement..Thank you again for your communicationGive you plants a chance and in all likelihood they will be strong and beautiful in your yard or garden.Very Truly Yours,Exciting Gardens*** ***Customer Service
Initial Business Response /* (1000, 5, 2016/05/04) */
Dear Mr***:
Thank you for you inquiry concerning an order you state you sent to usYou further stated you have never received the shipment
We are sorry for any inconvenience you have been causedThe information you have given us
indicates that an error was made in our officeWe are therefore processing a credit to your charge card in the amount of $
Thank you again for your inquiry and we sincerely hope the refund and our sincere apology *** compensate for any inconvenience you have been caused
Very Truly Yours,
Richard Owen Nursery
Customer Service
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the problem has been taken care of thank you for your help
Initial Business Response /* (1000, 11, 2015/06/10) */
We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order
We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that
your order has been shippedIt should reach you in the very near future, if it has not already done so
Thank you for your interest in our merchandise and we shall look forward to serving you again soon
Very truly yours,
Richard Owen Nursery
Initial Consumer Rebuttal /* (2000, 13, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The product has been delivered
Initial Business Response /* (1000, 5, 2015/05/14) */
We have received your inquiry regarding an order you placed with usYou state that you have not yet received your order
We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room and find that your
order has been shippedIt should reach you in the very near future, if it has not already done so
Thank you for your interest in our merchandise and we shall look forward to serving you again soon
Very truly yours,
RICHARD OWEN NURSERY
Initial Consumer Rebuttal /* (3000, 7, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Business billed my credit card two days after the order was placed on April 6th instead of billing AFTER shipment was madeAlthough the Order was finally received on May 12, again the credit card was billed days prior to shipment which I consider poor business practiceI will not purchase from this firm in the future with the notice to others of "buyer beware"Thank you
Initial Business Response /* (1000, 5, 2015/05/27) */
Dear Ms***,
We have received your inquiry regarding an order you placed with usYou state that you have not yet received your orderWe regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room
and find that your order has been shippedIt should reach you in the very near future, if it has not already done soThank you for your interest in our merchandise and we shall look forward to serving you again soon
Very truly yours,
Richard Owen Nursery
Initial Consumer Rebuttal /* (3000, 12, 2015/06/08) */
I did receive my order, however, the plants were deadIt looked as if they had been bagged a very long timeI will not except any further mail or correspondence with this nursery
Final Business Response /* (4000, 15, 2015/06/22) */
Thank you for your inquiry regarding the plants you received from usYou stated that some of your plants appear "dead" or have not yet started to bud and leaf out
Much of our nursery stock is shipped in a dormant, bare root condition or in starter pots that require transplantingAlso, your plants may be stressed by shipmentTherefore, the plants may look dead, be droopy upon arrival, have lost leaves in shipment, or may leaf out later than an established plant
If you have not already done so, please plant all plants immediately following the instructions in our planting bookletWater regularlyGive them a chanceIn nearly every instance the plants will grow and thrive
It can take 6-weeks in warm weather for plants to come out of dormancy and show signs of lifeIf, after six weeks of planting, your plants do not leaf out or if you are certain they are not alive, return the original shipping label from the package as required by the guaranteeUpon receipt, replacement order or credit certificate will be scheduled for youPlease include a full explanation of the problem by item and quantity
If you prefer a refund instead of a replacement, return the plants, postage prepaid along with the ORIGINAL SHIPPING LABEL within fourteen days, in accordance with our guaranteePlease include a full explanation of the problem by item and quantityThe refund guarantee applies only to original nursery stock and not replacement items
Thank you again for your communicationGive your plants a chance and in all likelihood they will be strong and beautiful in your yard or garden
Very truly yours,
Final Consumer Response /* (2000, 17, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want nothing more to do with this Richard Owens Nursery
Dear Mr***i:We are in receipt of recent correspondence regarding the order you placed with us on 4/30/for $63.40.The value of the fruit trees complained about on your original order (1-Stanley Plum & 1-Black TarCherry) was $These were he only fruit trees on your orderThere were additional items on your order that were not complained about and have been out of warranty since May 2016.Again, as previously stated, if the replacements recently shipped do not survive, please return the original shipping label from the package and we will issue an additional replacement as a final settlement.Very Truly Yours,Exciting Gardens*** ***customer Service
Dear MrsW***:We are in receipt of recent correspondence regarding the order you placed with us in 2015.You state that the plants did not bloom in which is very surprising, and that when they bloomed in they were incorrectEven though your orders are now well beyond the 1-year
guarantee time frame, please return the original shipping labels as required by the guarantee and which acts as a sales receipt for an adjustmentIf possible, please also return a picture or bloom sample so that we may work with our grower to determine the problem with the daylily.We are sorry to hear that there was a problem with your order look forward to receiving the requested documentation.Very Truly Yours,Exciting Gardens*** ***Customer Service
Initial Business Response /* (1000, 5, 2015/05/06) */
Dear Ms ***:
We have received your inquiry regarding an order you placed with usYou State that you have not yet received your order
We regret that you have been inconvenienced in any wayHowever, we have checked with our shipping room
and find that your order has been
shippedIt should reach you in the very near future, if it has not already done so
Thank you for your interest in our merchandise and we shall look forword to Serving you again soon
Very truly yours,
BURGESS SEED PLANT COMPANY
Dear Mrs***:As previously stated, our advertising on this item was correct.We have received notification from your credit card company regarding a chargeback on your orderTherefore, there is no further adjustment we can offer at this time.Very Truly Yours,Kelly Nurseries *** ***Customer Service
I am rejecting this response because I have NOT RECEIVED any such letter from this Nursery.I WILL send the ORIGINAL PACKING SLIP to them and request a REPLACEMENT of ALL items ordered.Again, as I originally stated, ALL of the items, EXCEPT the Lemon and Lime Trees arrived totally DESTROYED.Plastic containers SMASHED, Bulbs SMASHED, Trees, Plants all CRUSHED and/or SMASHED. How the Lemon and Lime Trees made it is beyond me. It truly looked as though the PLASTIC BAG that the items were shipped in may have been placed UNDER a very heavy package on the truck?Anyway, I want this resolved. As I DID throw out ALL of the destroyed items (I deal with other Nurseries and NONE of them ask for you to send back DEFECTIVE or DEAD items so it is my fault that I did not read the fine print when I CLICKED the button online). I will send the PACKING SLIP via USPS tomorrow, May 31st. I guess I have to keep my fingers crossed that this time I will get the items and they will be packed more carefully and arrive in one piece. $was a lot of money to risk on a supplier that I never dealt with before just on the recommendation of a friend. Lesson learned
Dear Mrs***:We are in receipt of correspondence regarding the order you placed with us 3/17/for $The advertising for the Ajuga is correct as it can be grown in full shade, part shade, or full sunWe have enclosed additional information from two of our growers about the Ajuga.Thank you
for pointing out the error in our planting guide,We will correct this in time for our next printing of the guide.Very Truly Yours,Kelly Nurseries*** ***Customer Service
Dear Ms. [redacted]:We have received your inquiry regarding an order you placed with us. You state that you have not yet received your order.We regret that you have been inconvenienced in any way. However, we have checked with our shipping room and find that your order was shipped 5/2/17 (tracking #...
076956971031709). It should reach you in the very near future, if it has not already done so.Thank you for your interest in our merchandise and we shall look forward to serving you again soon.Very Truly Yours,Exciting Gardens[redacted]Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me since Kelly Nurseries has accepted the notification from my credit card company regarding the chargeback credit of $77.46 issued to me.
I am rejecting this response because: The $63 dead fruit trees can not be reduced to $19 amount. The company disregarded many of my telephone communications concerning $60 dead trees. How can you sent back the original of one or one and a half foot tree after heavy winter snow had broken the whole stem. With regard to $19 order, the company has charged $11 postage for 3 once merchandize. I was really shocked to see one foot grape tree with broken stem and one inch just root for the two rhoobar plants. I want the company to either refund me the $63 or sent me livable replacements in accordance to the original list. Thanks,Houshang [redacted]i
Dear Ms. [redacted]:We are in receipt of your recent correspondence regarding the order you placed with us 1/19/17 for $90.44. We are very sorry to hear of the problem with one of your items.As requested in our June 1, 2017 email, please return the original shipping label as required by our guarantee....
If possible, please include a photo or bloom sample of the item(s) in question.Again, we are sorry to hear of the problem. As soon as we receive the original Shipping label we will be happy to make an adjustment.Very Truly Yours,Exciting Gardens[redacted]Customer Service
Dear Ms. [redacted]:We are in receipt of your most recent correspondence regarding your orders. You state that you did not receive the $95.03 order that was placed 6/16/17, for many of the same items in which you were requesting replacement form your 2016 order.The 6/16/17 order was shipped on 6/22/17 and trace results (enclosed) show that it was delivered on 6/24/17.Very Truly Yours,Farmer Seed and Nursery[redacted]Customer Service
Dear Mr. [redacted]:We are in receipt of correspondence regarding the two orders you placed with us. The first of which was placed 3/13/17 and was shipped 4/6/17 - this is the order you have received. The second order was processed 4/13/17. We have cancelled the duplicate items (6631 -...
Honeysuckle & 7948 - Thuja) and are shipping the remainder of the order.Very Truly Yours,Exciting Gardens[redacted]Customer Service
Initial Business Response /* (1000, 10, 2015/06/18) */
We have received your inquiry regarding the two orders you placed with us. You state that you have not yet received your order.
We regret that you have been inconvenienced in any way. However, we have checked with our shipping room and find...
tha both orders have recently been shipped. They should reach you in the very near future, if not already.
Thank you for your interest in our merchandise and we shall look forward to serving you again soon.
Very truly yours,
RICHARD OWEN NURSERY
Initial Business Response /* (1000, 10, 2015/05/29) */
Dear Mrs. [redacted],
Per your request, we cancelled your order and issued a credit to your charge card in the amount of $67.46 on May 14, 2015. Thank you for your interest in our merchandise and we [redacted] look forward to serving you again in the near...
future.
Very truly yours,
Richard Owen Nursery
Initial Consumer Rebuttal /* (2000, 12, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund.
Initial Business Response /* (1000, 5, 2015/06/02) */
We have received your inquiry regarding an order you placed with us. You state that you have not yet received your order. We regret that you have been inconveienced in any way However we have checke with our shippin room and find that your...
order has been shipped. The tracking number is 9261292700223929417733. It should reach you in the very near future if it has not already done so.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)