Richard P. Denise D.D.S. Reviews (3)
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April 16, 2014
Review: I went to Dr. Denise to have my family of 5 teeth cleaned in Oct 2013. I have not use this doctor for a long time since 2009, when I had fill-ins done for my son’s teeth which was a standard 20 % for the services performed which was fine. So in Feb 2013 the same thing needed to be corrected with my son’s teeth which at the time of service I asked how much my bill was and they said 20 dollars which is about 20 % of service bill, in which I paid at that time. I received no other bills from the doctor’s office until I decided to go in Oct of 2013 to get my family teeth cleaned. At the time of the visit is when I found out my insured company had never been charged for services performed in Feb 2013. So that’s fine It was solely on the doctor’s office. But not one time in 2009 and 2013 did at anytime did anyone tell me that I was out of network in which you pay for your cleaning. I never had my teeth cleaned before there and never really used the company other than the corrections to my sons teeth. But that’s not even my biggest problem, after complaining and having Jessica at the front desk call me a liar, stating she told me that I was out of network, which made no since( why would someone want to pay 100 dollars per person to get their teeth clean when they can get it done for free). So Dr. Denise look at my bill and took 10% off but after 2 months of me trying to contact him about the bill he finally decided to take away the 10% and said I had to pay for the whole bill. This is poor customer service and I can’t believe they would fail to tell a customer they are out of network and don’t even try to correct the issue. This is almost like bait and switch.Desired Settlement: Meet somewhere in the middle for this issue. I am not asking for everything to be taken off my bill but something corrected off my bill( more than 10%).