We as a company are sorry that [redacted] is unhappy and having this problem We have researched his complaint and found that the screen complaint was taken care of The screen that was installed into the home had a small amount of movement, but no day light is showing through the window and the 1/that the screen is short is acceptable in the window industry The glass is at [redacted] in West Mifflin, PA under our order [redacted] , with a PO of [redacted] It was manufactured years agoWe are under the impression that [redacted] was taking care of the glass, but this is something that [redacted] would need to work out with [redacted] The limited lifetime warranty states that the labor warranty is only for year and since the windows were manufactured in 2010, the labor warranty for us to install the glass has expiredWe have filled the warranty by supplying a free piece of glass
After doing some investigation we found, the windows that were ordered are our New Construction S-Series windows This order was placed that way from our Distributor, so if [redacted] did not receive the windows that he wanted he would need to take that up with his contractor After speaking with our outside salesman, I found out the [redacted] had condensation on the outside of his home, which means the windows are doing what they are supposed to doThey are to keep the outside air from getting in Condensation is not a manufacturing defect; it is cause by moisture and humidity The Revdex.com has a section on their website that will explain more of this As far as [redacted] ’s screen issue, he doesn’t have the locking half screen that is on the [redacted] window, because his windows are not [redacted] windowsSince the windows seem to be performing the way they should, unfortunately we are unable to do anything else for [redacted] at this timeWe are sorry that he is unhappy with his windows
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We hope this resolves [redacted] "s concerns
We as a company are sorry that [redacted] is unhappy and having this problem We have researched his complaint and found that the screen complaint was taken care of The screen that was installed into the home had a small amount of movement, but no day light is showing through the window and the 1/that the screen is short is acceptable in the window industry The glass is at [redacted] in West Mifflin, PA under our order [redacted] , with a PO of [redacted] It was manufactured years agoWe are under the impression that [redacted] was taking care of the glass, but this is something that [redacted] would need to work out with [redacted] The limited lifetime warranty states that the labor warranty is only for year and since the windows were manufactured in 2010, the labor warranty for us to install the glass has expiredWe have filled the warranty by supplying a free piece of glass
After doing some investigation we found, the windows that were ordered are our New Construction S-Series windows This order was placed that way from our Distributor, so if [redacted] did not receive the windows that he wanted he would need to take that up with his contractor After speaking with our outside salesman, I found out the [redacted] had condensation on the outside of his home, which means the windows are doing what they are supposed to doThey are to keep the outside air from getting in Condensation is not a manufacturing defect; it is cause by moisture and humidity The Revdex.com has a section on their website that will explain more of this As far as [redacted] ’s screen issue, he doesn’t have the locking half screen that is on the [redacted] window, because his windows are not [redacted] windowsSince the windows seem to be performing the way they should, unfortunately we are unable to do anything else for [redacted] at this timeWe are sorry that he is unhappy with his windows
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]