Richard S. Cruickshank

Complaint: [redacted]
I am rejecting this response because:
I have forwarded multiple emails in regards to the engine with prices mileage condition shipping and sales cost as well as warranties that are included in the total sale. Yet again no response what so ever.  Ive given plenty of time for the manager to return my phone calls and emails and still havent recieved that. The only thing we have had was a voicemail stating our plates in and we could come get them.. No confirmation on the new top no response to the engine. We have bad weather on the way in the next few days and dont have a fitting top to stay dry with and the only vehicle and daily driver I have could break down next week. you know im paying $400 a month for a vehicle that is nothing near what was shown and told the day of sale and everything was masked up with things I cant even afford to fix up a backup vehicle between the payments on one income let alone drive to austin once a week to pick something up or for us to be told yeah we can get you a top have a nice day! The BRAND NEW TOP AND USED ENGINE were agreed upon on the parking lot with the general manager after showing him the problem with the top that was already supposed to have been new from when we originally signed and that would be everything LONG MOTORS would cover and we cover the rest of the issues like alignment & exhaust etc.. Id really appreciate the updates and have responses with answers to my questions real true honest answers letting us know which option works and which one doesnt. And I know the response already, we apologize,  but you are not the level with the power over validating something like that, you will leave a message for your general manager to get back to me asap.. regard [redacted].... while I appreciate that response because someone saw it it answers no question to us at all.
Regards,
[redacted]

Hi [redacted],   On behalf of Long Motors Inc and my self, we would like to remind you that prior to purchasing your vehicle (10/10/14) you had taken your BMW to a mechanic for a pre-purchase inspection since we told you that the car was gong to be sold AS IS. You informed us that the mechanic told you that the car was ok. However, weeks later (11/5/14) you called me and said that your car had the Check Engine light on furthermore, you told me to change your lower control arm on your suspension and some gaskits. Also, you said tha BMW Dealer mentioned that the repairs totaled over $3,000. I told you that I needed you to come in witht the repair estimate so that we can see which of the issues we could help you with. And that's the last time we spoke. However, the Collection Dept, did call you (12/2/14) but your Husband answer and said that the payment wasn't going to be made because you were going to try to buy another vehicle. The Collection Agent, then called you at work. You told her that you had contacted me via e-mail and then you told the Collection Agent to call after 6 p.m. and hung up (our Hours of Operation are 9am - 6 pm). After this call was made, I made the effort to call you a few times but there was no answer. So, with no luck getting a hold of you. I couldn't move forward to help you. Sincerely,[redacted].Long Motors Inc[redacted]###-###-####

After last time customer called in to the office and  said she would bring in vehicle 4/17/2015 has never called office in reference to issue or any other concerns only time we have spoke to her is for payment arrangements . Unfortunately we  can't help out  customer at this point  she new we  wanted to help out with concerns but never came in to office.
 
thank you .
longmotors

customer purchased a vehicle on 2/16/16 from the day of purchase customer was aware that check engine light was on and sale  person advised to bring vehicle to check out  check engine  light  per sales person they never brought it in. Not sure where they took it too because it...

was  never brought  in to our service dept . mean while collections dept was in constant contact with them because they where having issues with payment but never once did they mention they where having problems with vehicle . The  first call we made to customer  on    3/12/16 was to advise plates had arrived and no answer so we left MSG  never received call back until 3/28/16 requesting plates to be mailed out again nothing was said about vehicle issues . on 4/5/16 we contacted customer again because payment was late she then advised us they where not getting paid biweekly thats why they where having issues making payment on times at that moment we help out by making payment arrangement but still they where broken never came in with payment and also AGAIN they never mentioned vehicle issues  . on 4/18/2016 customer brought in partial payment that was late from last arrangement that was made on 4/5/2016 but again on 5/3/16 another partial payment was made and  payment dates where changed to help out customer and AGAIN NEVER MENTIONED ANY ISSUES WITH VEHICLE !!!!!  it wasn't until last week that she called wanting to make payment arrangement even though we had already changed payment dates  that we said we couldn't help any more because of all the previous arrangement that were not kept we could not help out  that when she mentioned  the vehicle was  issues which had already been repaired . we always try helping out customer when they first purchase vehicle even though we sell vehicle AS IS NO WARRANTY but it was never brought to our attention that they had issues that when we asked for receipts to be brought in order to help out once again on 5/31/2016 the receipts where sent over via email  but not very clear on information have called and left msg to let her know we can work with once again but she need to provide full coverage insurance which at this moment is cancelled . If any question concerns customer can calls [redacted] thank you !

ID COMPLIANT #[redacted] RESPOND TO COMPLIANT : ON 9/14/2015 CUSTOMER PURCHASED A 2002 JEEP WRANGLER VIN# [redacted] PER CONVERSATION WITH GENERAL MANGER THE DAY OF SALE  VEHICLE WAS SOLD AS IS BUT THEY WENT AHEAD AND AGREED ON ADDING A SOFT TOP TO THE VEHICLE WE ADVISED SHE NEED TO BRING IN VEHICLE AND LEAVE SO WE WOULD SEE WHAT WE NEEDED FOR THE ORDERING OF A SOFT TOP WE ALSO ADVISED THAT WE WOULD GIVE HER A LOANER WHILE VEHICLE IN SHOP AS FAR AS THE NOISE IN THE MOTOR SHE CAME BACK  DAYS LATER LETTING US KNOW THEIR WAS A NOISE IN MOTOR WE ADVISED THAT WE WOULD TAKE A LOOK AT IT BUT SHE WAS ADVISED THE VEHICLE WAS SOLD AS IS ALSO STATED IN CONTRACT SHE SINGED , SHE THEN SAID SHE WOULD PAY FOR HALF OF REPAIR BEFORE EVEN KNOWING WHAT WAS WRONG WITH VEHICLE WE THEN TOLD HER NOT TO WORRY ABOUT IT  EVEN THOUGH THE CAR WAS SOLD AS IS WE WOULD TAKE OF IT BUT TILL THIS DAY WE HAVEN'T HAD CUSTOMER COME IN TO DROP OFF CAR FOR REPAIR AND ACCESSORIES  AGREED TO VEHICLE TILL TODAY IF SHE WOULD LIKE TO MOVE FORWARD PLEASE HAVE HER CONTACT OFFICE AND ASK FOR ME [redacted]!

Hi [redacted],   On behalf of Long Motors Inc and my self, we would like to remind you that prior to purchasing your vehicle (10/10/14) you had taken your BMW to a mechanic for a pre-purchase inspection since we told you that the car was gong to be sold AS IS. You informed us...

that the mechanic told you that the car was ok. However, weeks later (11/5/14) you called me and said that your car had the Check Engine light on furthermore, you told me to change your lower control arm on your suspension and some gaskits. Also, you said tha BMW Dealer mentioned that the repairs totaled over $3,000. I told you that I needed you to come in witht the repair estimate so that we can see which of the issues we could help you with. And that's the last time we spoke. However, the Collection Dept, did call you (12/2/14) but your Husband answer and said that the payment wasn't going to be made because you were going to try to buy another vehicle. The Collection Agent, then called you at work. You told her that you had contacted me via e-mail and then you told the Collection Agent to call after 6 p.m. and hung up (our Hours of Operation are 9am - 6 pm). After this call was made, I made the effort to call you a few times but there was no answer. So, with no luck getting a hold of you. I couldn't move forward to help you. Sincerely,[redacted].Long Motors Inc[redacted]###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Long motor's took care of my issues.Thank you .Complaint...

ID:[redacted]Regards, 
[redacted]

To Whom It May Concern:
Customer purchased a 2005 Chevrolet Equinox on 2/12/2014. On
2/20/2014 vehicle was brought into the shop for brake repairs. A loaner vehicle
was provided, while her car was in the shop being repaired. We release the
vehicle to her on...

2/25/2014. Customer did not have any issues again until 7/25/2014.
We towed vehicle close from Houston to Austin. Mechanic has inspected the
vehicle and is now working. Customer was aware of paying the towing fee of $400
and agreed to the fees. Vehicle is here at the shop waiting for her to pick up
her vehicle at her convenience. We feel that we have worked with the customer
to the best of our ability. Just a reminder these are used vehicles and all
purchases are AS IS with no warranty.
Thanks, Long Motors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
In reference to your reply Mrs [redacted]. Since I have spoken to YOU and you stated to bring the vehicle in, I did twice. Both times told the vehicle does not need to be kept and the first time there was no loaner vehicle available.. the second time we were told it didn't need to stay all parts were known and the shop was backed up for a few weeks... so thats two times I have driven all the way to austin to turn around and come right back with absolutely nothing looked at.  We changed the oil THE DAY AFTER purchase and immediately called to report the problems that were masked up... we asked 5 million questions about maintenance and if anything had been replaced and were told everything is good to go and working order.... come to find out there was a feel pro gasket (AFTERMARKET) on headers and after noticing that and inquiring on the first visit we find out there was work done... prior to that visit multiple emails had been sent to gaspar and even held several phone conversations all resulting in the manager would contact me. When I attempted to reach Mrs [redacted] yesterday she seemed to be out all afternoon on lunch atleast thatd what I was told... when I tried calling later on she still was unavailable and at lunch, mind you this was well after the time we were told she would be available. I did speak to a salesman about the issues I cant remember his name but he stated Mrs [redacted] had nothing to do with the issue at hand and doesnt know why she would be attempting to handle it since she is just a title manager or Clerk, whatever and the general manager is handling us, unfortunately he was unavailable again and he was supposed to be leaving a message for the General Manager Only to contact me.
Regards,
[redacted]

COMPLIANT ID [redacted] RESPOND TO COMPLIANT :
9pt; font-family: Arial, sans-serif;"> CUSTOMER METAL PLATES  WHERE DELAYED BECAUSE WE HAD ISSUE WITH TITLE THERE  WAS NOT A POWER OF ATTORNEY FOR US TO PROCESS THE TITLE APPLICATION SO WE HAD TO WAIT FOR AUTO AUCTION TO GET IT TO US WHILE THIS HAPPENED OUR TITLE CLERK LEFT THE COMPANY AND WE WHERE NOT ADVISED THE THIS APPLICATION NEED THIS DOCUMENT TO PROCESS BUT AS SOON AS THE NEW TITLE CLERK FOUND OUT  SHE WENT AHEAD AND TOOK CARE OF IT AND WE PROCESS IMMEDIATELY WE ALSO HAVE SPOKEN TO TDMV AND ADVISED THE SITUATION SO THEY ARE AWARE OF WHAT HAPPENED BUT CUSTOMER NOW HAS STICKER AND PLATES ISSUE  WAS RESOLVED .

Mrs. [redacted],      If I was the person authorize to make a decision in your case, I would had provided a solution by now. However, as I mentioned, I will see that the manager that you spoke with, gives you an appropriate solution.   [redacted]