Complaint: [redacted] I am rejecting this response because: In reference to your reply Mrs [redacted] Since I have spoken to YOU and you stated to bring the vehicle in, I did twiceBoth times told the vehicle does not need to be kept and the first time there was no loaner vehicle availablethe second time we were told it didn't need to stay all parts were known and the shop was backed up for a few weeksso thats two times I have driven all the way to austin to turn around and come right back with absolutely nothing looked at We changed the oil THE DAY AFTER purchase and immediately called to report the problems that were masked upwe asked million questions about maintenance and if anything had been replaced and were told everything is good to go and working ordercome to find out there was a feel pro gasket (AFTERMARKET) on headers and after noticing that and inquiring on the first visit we find out there was work doneprior to that visit multiple emails had been sent to gaspar and even held several phone conversations all resulting in the manager would contact meWhen I attempted to reach Mrs [redacted] yesterday she seemed to be out all afternoon on lunch atleast thatd what I was toldwhen I tried calling later on she still was unavailable and at lunch, mind you this was well after the time we were told she would be availableI did speak to a salesman about the issues I cant remember his name but he stated Mrs [redacted] had nothing to do with the issue at hand and doesnt know why she would be attempting to handle it since she is just a title manager or Clerk, whatever and the general manager is handling us, unfortunately he was unavailable again and he was supposed to be leaving a message for the General Manager Only to contact me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:There's nothing told if its going to be fixedInstead we have been told we have to pay for the motor and you guys will install itVery disappointing since we were told the engine was perfectI actually expect yall to pay for the motor as well as the work to install preferably by a shop WE TRUST seeing how your mechanics couldnt even install a radio properlyWe dont seem to ever get replies to emails or phone calls again disappointing when we are paying customers and the lack of customer service is insane when there are so many employees Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: In reference to your reply Mrs [redacted] Since I have spoken to YOU and you stated to bring the vehicle in, I did twiceBoth times told the vehicle does not need to be kept and the first time there was no loaner vehicle availablethe second time we were told it didn't need to stay all parts were known and the shop was backed up for a few weeksso thats two times I have driven all the way to austin to turn around and come right back with absolutely nothing looked at We changed the oil THE DAY AFTER purchase and immediately called to report the problems that were masked upwe asked million questions about maintenance and if anything had been replaced and were told everything is good to go and working ordercome to find out there was a feel pro gasket (AFTERMARKET) on headers and after noticing that and inquiring on the first visit we find out there was work doneprior to that visit multiple emails had been sent to gaspar and even held several phone conversations all resulting in the manager would contact meWhen I attempted to reach Mrs [redacted] yesterday she seemed to be out all afternoon on lunch atleast thatd what I was toldwhen I tried calling later on she still was unavailable and at lunch, mind you this was well after the time we were told she would be availableI did speak to a salesman about the issues I cant remember his name but he stated Mrs [redacted] had nothing to do with the issue at hand and doesnt know why she would be attempting to handle it since she is just a title manager or Clerk, whatever and the general manager is handling us, unfortunately he was unavailable again and he was supposed to be leaving a message for the General Manager Only to contact me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:There's nothing told if its going to be fixedInstead we have been told we have to pay for the motor and you guys will install itVery disappointing since we were told the engine was perfectI actually expect yall to pay for the motor as well as the work to install preferably by a shop WE TRUST seeing how your mechanics couldnt even install a radio properlyWe dont seem to ever get replies to emails or phone calls again disappointing when we are paying customers and the lack of customer service is insane when there are so many employees Regards, [redacted]