We did put refrigerant into the system and it does not work the compressor is not pumpingThen we remove the Freon because we cannot leave it in there because the front seal is leaking on the compressor and will leak all the Freon out
[redacted] opened a case with our Legal Department to file a lemon law Customer feels this is a defect and is unsafe We have attempted to replace the [redacted] with an aftermarket [redacted] system and we've offered to buy a phone for the customer at no cost to them, but customer was not happy with either.We feel that we have done all that we could to help this situation
We pulled the customers deal and we only show one credit was pulled Can we ask the customer to send us what she has that showed we pulled it twice? We can contact the credit bearu to let them know it was a mistake
We would like to apologize for the inadequate communication in our part with *** [redacted] Although, [redacted] feels we did not perform service and has questioned our work, we have documentation that we did the work and we also have vehicle inspections performed during each service as far as brake measurements and tire measurements We have attempted to reach the customer over the phone several times and have left voicemails, but have not received a call in return We are happy to have the customer come in so we can perform a maintenance in front of the customer (which he can schedule when convenient for him).As for Ann not responding to his voicemails, she has been on maternity leave since November and just returned January 16th
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:This is not what happenedNothing was done to my vehicleThe service department took it back and looked at it and determined there was either very little to no refrigerantThe compressor was not turning, and that could have been due to a broken compressor or the fact that there was no refrigerant in the system so it could not kick inSince the AC system is a sealed system, the only way for the refrigerant to be removed is either due to a leak, or it is discharged manuallyRefrigerant also is not allowed to be discharged without logging it, since it is illegal to do so due to the damage to the environmentThey advised that it could not be assessed whether there was a small leak, big leak, or a compressor valve issue unless they filled the AC system with refrigerant and it would cost me $to do thisI told them let me think about it and took the vehicle to get a second opinionThey never told me any of the information that I am responding to nowIf the compressor valve is broken then the AC system would not be cooling now as I detailed in my previous messageAttached is the invoice Regards, [redacted] ***
We did put refrigerant into the system and it does not work the compressor is not pumpingThen we remove the Freon because we cannot leave it in there because the front seal is leaking on the compressor and will leak all the Freon out
[redacted] opened a case with our Legal Department to file a lemon law Customer feels this is a defect and is unsafe We have attempted to replace the [redacted] with an aftermarket [redacted] system and we've offered to buy a phone for the customer at no cost to them, but customer was not happy with either.We feel that we have done all that we could to help this situation
We pulled the customers deal and we only show one credit was pulled Can we ask the customer to send us what she has that showed we pulled it twice? We can contact the credit bearu to let them know it was a mistake
We would like to apologize for the inadequate communication in our part with *** [redacted] Although, [redacted] feels we did not perform service and has questioned our work, we have documentation that we did the work and we also have vehicle inspections performed during each service as far as brake measurements and tire measurements We have attempted to reach the customer over the phone several times and have left voicemails, but have not received a call in return We are happy to have the customer come in so we can perform a maintenance in front of the customer (which he can schedule when convenient for him).As for Ann not responding to his voicemails, she has been on maternity leave since November and just returned January 16th
Customer brought vehicle in today and is having the repair completed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:This is not what happenedNothing was done to my vehicleThe service department took it back and looked at it and determined there was either very little to no refrigerantThe compressor was not turning, and that could have been due to a broken compressor or the fact that there was no refrigerant in the system so it could not kick inSince the AC system is a sealed system, the only way for the refrigerant to be removed is either due to a leak, or it is discharged manuallyRefrigerant also is not allowed to be discharged without logging it, since it is illegal to do so due to the damage to the environmentThey advised that it could not be assessed whether there was a small leak, big leak, or a compressor valve issue unless they filled the AC system with refrigerant and it would cost me $to do thisI told them let me think about it and took the vehicle to get a second opinionThey never told me any of the information that I am responding to nowIf the compressor valve is broken then the AC system would not be cooling now as I detailed in my previous messageAttached is the invoice Regards, [redacted] ***