Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Samuel [redacted]
An Infinite Energy manager reached out and discussed concerns regarding how this account was handled with the account holderWe agree it should not have taken multiple calls to get an answer to her concerns and that she should have been contacted about the meter test results before any past due
call was madeWe apologized for these issues and advised Infinite Energy will review our follow up processes and Customer Care procedures with the goal of improving them to avoid future situations of this nature
Infinite Energy has reviewed this inquiry and determined that a request for turn off was received todayThe earliest date available to process a turn off is 6/3/2016, which is this FridayAvailability is determined by Atlanta Gas Light, the utility responsible for turning services on or
offThis has been double checked since this inquiry was received and the earliest available turn off date remains 6/3/Unfortunately, natural gas service cannot be shut off same day or remotely and it does require an Atlanta Gas Light technician to come to the area and complete the requestThe account would be billed until the scheduled turn off dateShould you have any further questions please feel free to contact us.Sincerely,*** ***Regulatory Affairs Specialist | Infinite EnergyW: ###-###-#### | F: ###-###-####***@InfiniteEnergy.com | InfiniteEnergy.com
We have reviewed this customer’s concernsAfter researching the account we believe there was some confusion between the representative and customer regarding the 6-month Sweet and 6-month Smart plans that were being consideredWe regret any misunderstanding that occurred and to resolve this,
Infinite Energy agreed to place the customer on the plan that was preferredIn addition, that plan has been backdated to 11/16/and an adjustment applied to make it where the account would have billed on that rate to the current timeThe customer agreed this was acceptable and has been provided contact information should they have any further questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have reviewed this customer’s concerns. This account was established using Infinite Energy’s website to complete enrollment. The credit check would have been completed using information input by the customer. The result came back approving service under the Infinite Advance prepaid program. We...
recommended the customer reach out to Transunion if they believed erroneous information on their credit report resulted in this determination. As a courtesy we offered to rerun the credit check as doing so would not impact the customer’s credit reporting or scoring. If the new credit check returned the same result or it was not preferred we run a follow up credit check the possibility to seek out another natural gas provider for service was also an option. The customer agreed to a new credit check which resulted in approval for service with a fixed rate. The customer selected a fixed rate plan and estimates on the account have been reversed with a recent prepayment being refunded due to the reversals. We asked the customer contact us if they have any further concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Samuel [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Samuel [redacted]
An Infinite Energy manager reached out and discussed concerns regarding how this account was handled with the account holderWe agree it should not have taken multiple calls to get an answer to her concerns and that she should have been contacted about the meter test results before any past due
call was madeWe apologized for these issues and advised Infinite Energy will review our follow up processes and Customer Care procedures with the goal of improving them to avoid future situations of this nature
Infinite Energy has reviewed this inquiry and determined that a request for turn off was received todayThe earliest date available to process a turn off is 6/3/2016, which is this FridayAvailability is determined by Atlanta Gas Light, the utility responsible for turning services on or
offThis has been double checked since this inquiry was received and the earliest available turn off date remains 6/3/Unfortunately, natural gas service cannot be shut off same day or remotely and it does require an Atlanta Gas Light technician to come to the area and complete the requestThe account would be billed until the scheduled turn off dateShould you have any further questions please feel free to contact us.Sincerely,*** ***Regulatory Affairs Specialist | Infinite EnergyW: ###-###-#### | F: ###-###-####***@InfiniteEnergy.com | InfiniteEnergy.com
We have reviewed this customer’s concernsAfter researching the account we believe there was some confusion between the representative and customer regarding the 6-month Sweet and 6-month Smart plans that were being consideredWe regret any misunderstanding that occurred and to resolve this,
Infinite Energy agreed to place the customer on the plan that was preferredIn addition, that plan has been backdated to 11/16/and an adjustment applied to make it where the account would have billed on that rate to the current timeThe customer agreed this was acceptable and has been provided contact information should they have any further questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have reviewed this customer’s concerns. This account was established using Infinite Energy’s website to complete enrollment. The credit check would have been completed using information input by the customer. The result came back approving service under the Infinite Advance prepaid program. We...
recommended the customer reach out to Transunion if they believed erroneous information on their credit report resulted in this determination. As a courtesy we offered to rerun the credit check as doing so would not impact the customer’s credit reporting or scoring. If the new credit check returned the same result or it was not preferred we run a follow up credit check the possibility to seek out another natural gas provider for service was also an option. The customer agreed to a new credit check which resulted in approval for service with a fixed rate. The customer selected a fixed rate plan and estimates on the account have been reversed with a recent prepayment being refunded due to the reversals. We asked the customer contact us if they have any further concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Samuel [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]