RICHARD'S TOWING INC.To who it may concern, thank you for letting us know about this complaintIt all started when the State Police called us about a Semi that ran over an object on the highway puncturing a hole in the diesel tank spilling fuel on the highwayThey requested a wrecker and a second
truck for the trailerWhen the wrecker driver arrived he asked Mr*** to unlock and open his hood so we can attach a tow hook to seperate his truck from trailerOn most semi tractors there are visible rubber straps on each side that lock the hoodIn this case the release latch was located inside the cab of his truckWith those style hoods there is no telling the hood is secure and shut unless physically lifting the hood to check itTow hook was connected and the hood was shut and test lifted to see if it was closed securley.After the vehicle was loaded and trailer secure the drivers made there way back to DemingDuring the drive back the hood opened and the drivers pulled overThere was no visible damage to the hood and Mr*** also got off the vehicle to checkSince there was no visible way of checking that the hood is locked wrecker driver Pat insisted on a strap be placed on the hood to secure itMr*** DID NOT want the strap on the hood because he said it would scratch itThe fabric these staps are made of would not cause damage to paint but still Mr*** did not want themTwo employees tried lifting the hood and it seemed locked Mr*** himself tried lifting the hood and it did not open so he said it was secureAfter that being said the drivers were on there way again. Back on the road the hood flew open again and both drivers pulled over and Mr*** also got off the truck to inspectThis time there was visible damage to the hoodIf Mr*** would of let my employees strap the hood down it wouldnt of happen but still again he didnt want the strap this time aroundInstead Mr*** took a rope and tied from the passanger side mirror to the hood mirrorIf the hood would of open again it would of ripped the hood mirror off of the fiberglass hood causeing more damageBack on the road for a third time the drivers were already close to town and the hood did not open againI have no idea why the latch failed but my wrecker driver knew it had to be strapped down and Mr*** plainly refused to use straps to secure the hoodSo the full responsibility falls on himIf you have any questions regarding this matter please feel free to call anytime at ###-###-####Thank youRichard S***
On behalf of MacHaik's Southway Ford and the third party website you visited I would like to apologize for any inconvenienceUnfortunately in todays world with things ever changing sometimes honest errors are made despite our diligent work efforts to stop them for
happeningI can say that the pricing error was just that, a true error and had no ill intent what so everWhen inventory is placed on several websites like the third party site you found the vehicle listed on, the chance for a mistakes is increased as well. Below I have attached the disclaimer on our website which you should find is common verbiage on most websites including third party suites that list vehiclesWith that said we do understand that as a consumer it could be frustrating to have this happen and truly hope you can accept out apologyAs a good faith gesture we would like to offer you $for you fuel and time to come visit us. You have our commitment we will continue to work hard to prevent any future mistakes. All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracyThe prices shown above, may vary from region to region, as will incentives, and are subject to changeVehicle information is based off standard equipment and may vary from vehicle to vehicleCall or email for complete vehicle specific informationSale prices plus tax, title & license & dealer installed equipmentSome vehicle stock photos do not depict actual unit
Complaint: ***
I am rejecting this response because: my vehicle was under recall not warrantyI took vehicle in when I received recall letters, it took a week and several phone calls to your dealership, because your employees at the service department would not schedule the service because I did not purchase vehicle thereI was told everything was fixedIf the problem would have been fixed this would not have happenedI was told that I was over the mileage If its a recall mileage doesn't matterI just found out that there was a class action lawsuit against ford about this situation and Ford lost.
Regards,
*** ***
Customer has been made whole and even received more than expectedCustomer was contacted immediately to discuss the details and the process of his loan payoff and was issued a check shortly afterCustomer was completely satisfied when notified and stated he was going to retract his concern with
the Revdex.comWE are assuming customer never retracted the concern at this point but feel we have addressed any and all concerns and this case should be closed
The letter the customer should of received from Ford Motor Company is not a recall letter but a campaign letterThe letter does state there is a year/100K term on the campaign which customers vehicle is over allowed mileageCustomer did have vehicle in for a concern before their vehicle reached 100K miles but at that time the campaign in question did not existAt this time MacHaik Southway Ford feels we have fulfilled our obligation to the customer and to Ford Motor Company. If the customer feels the repair on their vehicle should still be covered by Ford Motor Company we suggest they reach out to them. Again our service department is only a repair facility and not the manufacturer. MacHaik Southway Ford will be more than glad to perform any repair necessary with the approval of the manufacture. In regard to this concern we feel it is with the manufacture and not with MacHaik Southway Ford
Complaint: ***
I am rejecting this response because:it was a recall postcard and even your servicemen said in January that they took care of all the recallsMy concern was that your servicemen Ray told me it was $to fix it, but even if I fix it it will need several adjustments afterwards, that its better to trade it in That he has the same issue and he changed the clutch at 60,milesI was there since early morning till 8:at night withour eating a thing and when I asked for my car back I was told it was locked upI wouldn't be able to get it till the next dayI was strandedYou don't have a shuttle serviceSo I went back the next day at 8:am to cancel contract, because I felt the whole thing was very shady and I was told I couldn't cancel itIT WASN'T EVEN HOURS ! There is a class action lawsuit and the person won against Ford and it has to do with you not servicing the vehicles with the issue about the clutch.
Regards,
*** ***
MacHaik Southway Ford respectfully disagrees with allegationsAfter thorough investigation MacHaik Southway Ford has come to the conclusion the salesman did acknowledged the customers wishes but only stated he would see what he could doAt no time was the customer guaranteed his expectations could be met nor were there any exact numbers quoted by sales person before, during or after the test drive while customer was present on lunch break. At this time MacHaik Southway Ford sees no reason for any additional action but would still like to extend our services for any future needs
On behalf of MacHaik Southway Ford I would like to apologize for any misunderstandingUnfortunately not all used vehicles come with two keys unless it is a certified pre ownedOn a pre owned vehicle if the dealership did no receive the extra key from the previous owner the vehicle is sold with one
keyIn some cases at time of sell if a customer request an additional key it can be negotiated into the deal if the wishIn this case the vehicles in question were never represented to include two keys and was never mentioned at time of saleI do apologize if you were under the impression every used car sold gets two keysThe vehicle you purchased at another dealer may of came with the extra key in one of two ways, either the prior customer/owner gave the dealership the extra key or the dealership produced the extra key and the expense was passed along to you in the price of the vehicle. We try to keep our prices at the absolute lowest and only cut extra keys at the request of the customerThere are many people who do not require an extra key and in that case it would be wasteful to cut an extra key if someone is not going to use it. We do understand your concern but due to the circumstance of the vehicles being purchased three months ago we cannot replace keys for both vehiclesAs a good faith gesture we would like to go ahead and assist with getting you your extra key for your Ford mustang on us, free of chargeWe will have a representative from the dealership contact you soon to see when you would like to take care of it. Thank you
We truly apologize for any misunderstanding and that you were unable to secure the deal you were looking forMacHaik Southway Ford has a large online presence and at any time can have thousands of online shoppers reviewing our inventory looking for a great deal just as you wereWe
absolutely sell what we advertise but do work on a first come first serve basis making it as fair as possible for all consumers. Unfortunately with so many people shopping on our website and the large amount of business we do sometimes vehicles are still listed that have not completely cleared our systemMacHaik Southway Ford does have a disclosure on our website stating we make every effort to provide accurate information but do not guarantee its accuracyPurchasing a vehicle involves many different parts such as financing, trades, registration and many other documents and sometimes takes a couple days to complete the total transaction and for sold vehicle to be removed. We do our best to provide the most accurate and up to date inventory online and feel its current accuracy is as good as possibleIf shopping online and having to check the availability before coming in is something you would rather not do I suggest coming in person and selecting a vehicle then looking to see if it is online and what the price isThe majority of our inventory is listed online but just as many vehicles get sold everyday we also have new arrivals that may not be on our website as well. Hopefully you can find a vehicle in our inventory that works for you and we will be more than glad to assist you with the purchase. If you would like we can have a new sales person contact you to help assist in trying to find a vehicle that works for your particular needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
MacHaik Southway Ford believes the customer should take responsibility and be held accountable for damages done to vehicle while in their possessionIt does not appear the customer shares our same views but being the reputable company we are, we have chosen to refund the customer the deposit and
the company will repair the damages at our expenseThe customer has now received the refund and we see the issue as resolved
On behalf of MacHaik Southway Ford I would like to apologize for any misunderstanding and will be more than glad to explain once again. We would like to address the purchase of the new vehicle firstThe vehicle purchased had a manufacture public rebate of $3,at the time of purchase which
was given to the customerIn addition to the $3,public offer the customer was also given a private $1,farm bureau rebate for a total of $4,To our knowledge these rebates are what the customer qualified for at the time of purchase but we will be happy to investigate any additional rebates the customer states they qualify forIf the customer can provide us with a program number or something in writing as to what they believe they are entitled to we will defiantly take a lookA rebate comes from the manufacture and not the dealership, therefor the dealership has no reason to not apply any applicable rebates to a customers purchase. It does not cost the dealership any money when rebates are applied and we run current programs before each purchase to ensure all applicable rebates are given. The trawas purchased back for $more than the traamount and not $as statedThe customer is including tax title and license in their estimate which does not go to the dealership but instead to the state and county for the most part. The $additional charge does not even cover our cost to sell the vehicle back to the customer, as doing such takes more than one thinksWhen the customer traded in their vehicle they were given a tax credit against the purchase of the new vehicle which means they only paid taxes on the difference of the new vehicle after the trade in amount was reduced from the sale price of the new vehicleFor example if someone purchases a $20,vehicle with no trade in they will pay taxes on the full $20,but if that same customer has a trade in valued at $8,then they would only pay taxes on the $12,differenceIn short the customer cannot take the tax credit against the new vehicle and then not pay taxes to re purchaseIf the customer would not of traded in their vehicle they would of paid more taxes on the new vehicleWe apologize as we do not make state law but do abide by itMoving on to your needing repair we suggest maybe contacting the manufacture if you believe your vehicle should be covered under warrantyAs a dealership we are only service provider and not the manufacture which is who would provide any warranty if applicable. When customer brought vehicle into service it was diagnosed and determined not to be covered under warranty and that the manufacture would not pay for the repairOur service department can only perform authorized repairs either from the customer or the manufacture, basically whoever is paying for the repairIf we have no authorization or approval to make the repair we cannot perform any work. We are sorry you do not agree with our customer service where all departments work together to assist the customer in any wayMany of our customers find our customer service useful and are complementary of everyone wanting to help. At this time we do not have plans of changing company policy and will continue to allow our employees to assist our customers throughout the dealership. With that said, upon any future visits if will you let us know up front we will do our best to not have anyone assist you from any other department than the one you are visiting
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to provide an update on the status of the subject complaintSouthway Ford Mac Haik has responded, and accepted the
ESP cancelation which I submittedThank you for your assistancePlease update and close the subject complaint
Complaint: ***
I am rejecting this response because:This response does nothing to address the salesman who had me test drive a truck, who on three different occasions, told me he could make the price within my budget when I asked himAfter the test drive he refused to even show me the price because it was so far off the price I told him I could affordWhy did he have me test drive that vehicle and tell me I could afford it when he knew full well I could not afford it because I had told him what I could afford before, during, and after the test drive.I need you to honor the word of your salesmanHe either blatantly lied to me or your dealership does not honor their word
Regards,
*** ***
RICHARD'S TOWING INC.To who it may concern, thank you for letting us know about this complaintIt all started when the State Police called us about a Semi that ran over an object on the highway puncturing a hole in the diesel tank spilling fuel on the highwayThey requested a wrecker and a second
truck for the trailerWhen the wrecker driver arrived he asked Mr*** to unlock and open his hood so we can attach a tow hook to seperate his truck from trailerOn most semi tractors there are visible rubber straps on each side that lock the hoodIn this case the release latch was located inside the cab of his truckWith those style hoods there is no telling the hood is secure and shut unless physically lifting the hood to check itTow hook was connected and the hood was shut and test lifted to see if it was closed securley.After the vehicle was loaded and trailer secure the drivers made there way back to DemingDuring the drive back the hood opened and the drivers pulled overThere was no visible damage to the hood and Mr*** also got off the vehicle to checkSince there was no visible way of checking that the hood is locked wrecker driver Pat insisted on a strap be placed on the hood to secure itMr*** DID NOT want the strap on the hood because he said it would scratch itThe fabric these staps are made of would not cause damage to paint but still Mr*** did not want themTwo employees tried lifting the hood and it seemed locked Mr*** himself tried lifting the hood and it did not open so he said it was secureAfter that being said the drivers were on there way again. Back on the road the hood flew open again and both drivers pulled over and Mr*** also got off the truck to inspectThis time there was visible damage to the hoodIf Mr*** would of let my employees strap the hood down it wouldnt of happen but still again he didnt want the strap this time aroundInstead Mr*** took a rope and tied from the passanger side mirror to the hood mirrorIf the hood would of open again it would of ripped the hood mirror off of the fiberglass hood causeing more damageBack on the road for a third time the drivers were already close to town and the hood did not open againI have no idea why the latch failed but my wrecker driver knew it had to be strapped down and Mr*** plainly refused to use straps to secure the hoodSo the full responsibility falls on himIf you have any questions regarding this matter please feel free to call anytime at ###-###-####Thank youRichard S***
On behalf of MacHaik's Southway Ford and the third party website you visited I would like to apologize for any inconvenienceUnfortunately in todays world with things ever changing sometimes honest errors are made despite our diligent work efforts to stop them for
happeningI can say that the pricing error was just that, a true error and had no ill intent what so everWhen inventory is placed on several websites like the third party site you found the vehicle listed on, the chance for a mistakes is increased as well. Below I have attached the disclaimer on our website which you should find is common verbiage on most websites including third party suites that list vehiclesWith that said we do understand that as a consumer it could be frustrating to have this happen and truly hope you can accept out apologyAs a good faith gesture we would like to offer you $for you fuel and time to come visit us. You have our commitment we will continue to work hard to prevent any future mistakes. All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracyThe prices shown above, may vary from region to region, as will incentives, and are subject to changeVehicle information is based off standard equipment and may vary from vehicle to vehicleCall or email for complete vehicle specific informationSale prices plus tax, title & license & dealer installed equipmentSome vehicle stock photos do not depict actual unit
Complaint: ***
I am rejecting this response because: my vehicle was under recall not warrantyI took vehicle in when I received recall letters, it took a week and several phone calls to your dealership, because your employees at the service department would not schedule the service because I did not purchase vehicle thereI was told everything was fixedIf the problem would have been fixed this would not have happenedI was told that I was over the mileage If its a recall mileage doesn't matterI just found out that there was a class action lawsuit against ford about this situation and Ford lost.
Regards,
*** ***
Customer has been made whole and even received more than expectedCustomer was contacted immediately to discuss the details and the process of his loan payoff and was issued a check shortly afterCustomer was completely satisfied when notified and stated he was going to retract his concern with
the Revdex.comWE are assuming customer never retracted the concern at this point but feel we have addressed any and all concerns and this case should be closed
The letter the customer should of received from Ford Motor Company is not a recall letter but a campaign letterThe letter does state there is a year/100K term on the campaign which customers vehicle is over allowed mileageCustomer did have vehicle in for a concern before their vehicle reached 100K miles but at that time the campaign in question did not existAt this time MacHaik Southway Ford feels we have fulfilled our obligation to the customer and to Ford Motor Company. If the customer feels the repair on their vehicle should still be covered by Ford Motor Company we suggest they reach out to them. Again our service department is only a repair facility and not the manufacturer. MacHaik Southway Ford will be more than glad to perform any repair necessary with the approval of the manufacture. In regard to this concern we feel it is with the manufacture and not with MacHaik Southway Ford
Complaint: ***
I am rejecting this response because:it was a recall postcard and even your servicemen said in January that they took care of all the recallsMy concern was that your servicemen Ray told me it was $to fix it, but even if I fix it it will need several adjustments afterwards, that its better to trade it in That he has the same issue and he changed the clutch at 60,milesI was there since early morning till 8:at night withour eating a thing and when I asked for my car back I was told it was locked upI wouldn't be able to get it till the next dayI was strandedYou don't have a shuttle serviceSo I went back the next day at 8:am to cancel contract, because I felt the whole thing was very shady and I was told I couldn't cancel itIT WASN'T EVEN HOURS ! There is a class action lawsuit and the person won against Ford and it has to do with you not servicing the vehicles with the issue about the clutch.
Regards,
*** ***
MacHaik Southway Ford respectfully disagrees with allegationsAfter thorough investigation MacHaik Southway Ford has come to the conclusion the salesman did acknowledged the customers wishes but only stated he would see what he could doAt no time was the customer guaranteed his expectations could be met nor were there any exact numbers quoted by sales person before, during or after the test drive while customer was present on lunch break. At this time MacHaik Southway Ford sees no reason for any additional action but would still like to extend our services for any future needs
On behalf of MacHaik Southway Ford I would like to apologize for any misunderstandingUnfortunately not all used vehicles come with two keys unless it is a certified pre ownedOn a pre owned vehicle if the dealership did no receive the extra key from the previous owner the vehicle is sold with one
keyIn some cases at time of sell if a customer request an additional key it can be negotiated into the deal if the wishIn this case the vehicles in question were never represented to include two keys and was never mentioned at time of saleI do apologize if you were under the impression every used car sold gets two keysThe vehicle you purchased at another dealer may of came with the extra key in one of two ways, either the prior customer/owner gave the dealership the extra key or the dealership produced the extra key and the expense was passed along to you in the price of the vehicle. We try to keep our prices at the absolute lowest and only cut extra keys at the request of the customerThere are many people who do not require an extra key and in that case it would be wasteful to cut an extra key if someone is not going to use it. We do understand your concern but due to the circumstance of the vehicles being purchased three months ago we cannot replace keys for both vehiclesAs a good faith gesture we would like to go ahead and assist with getting you your extra key for your Ford mustang on us, free of chargeWe will have a representative from the dealership contact you soon to see when you would like to take care of it. Thank you
We truly apologize for any misunderstanding and that you were unable to secure the deal you were looking forMacHaik Southway Ford has a large online presence and at any time can have thousands of online shoppers reviewing our inventory looking for a great deal just as you wereWe
absolutely sell what we advertise but do work on a first come first serve basis making it as fair as possible for all consumers. Unfortunately with so many people shopping on our website and the large amount of business we do sometimes vehicles are still listed that have not completely cleared our systemMacHaik Southway Ford does have a disclosure on our website stating we make every effort to provide accurate information but do not guarantee its accuracyPurchasing a vehicle involves many different parts such as financing, trades, registration and many other documents and sometimes takes a couple days to complete the total transaction and for sold vehicle to be removed. We do our best to provide the most accurate and up to date inventory online and feel its current accuracy is as good as possibleIf shopping online and having to check the availability before coming in is something you would rather not do I suggest coming in person and selecting a vehicle then looking to see if it is online and what the price isThe majority of our inventory is listed online but just as many vehicles get sold everyday we also have new arrivals that may not be on our website as well. Hopefully you can find a vehicle in our inventory that works for you and we will be more than glad to assist you with the purchase. If you would like we can have a new sales person contact you to help assist in trying to find a vehicle that works for your particular needs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
MacHaik Southway Ford believes the customer should take responsibility and be held accountable for damages done to vehicle while in their possessionIt does not appear the customer shares our same views but being the reputable company we are, we have chosen to refund the customer the deposit and
the company will repair the damages at our expenseThe customer has now received the refund and we see the issue as resolved
On behalf of MacHaik Southway Ford I would like to apologize for any misunderstanding and will be more than glad to explain once again. We would like to address the purchase of the new vehicle firstThe vehicle purchased had a manufacture public rebate of $3,at the time of purchase which
was given to the customerIn addition to the $3,public offer the customer was also given a private $1,farm bureau rebate for a total of $4,To our knowledge these rebates are what the customer qualified for at the time of purchase but we will be happy to investigate any additional rebates the customer states they qualify forIf the customer can provide us with a program number or something in writing as to what they believe they are entitled to we will defiantly take a lookA rebate comes from the manufacture and not the dealership, therefor the dealership has no reason to not apply any applicable rebates to a customers purchase. It does not cost the dealership any money when rebates are applied and we run current programs before each purchase to ensure all applicable rebates are given. The trawas purchased back for $more than the traamount and not $as statedThe customer is including tax title and license in their estimate which does not go to the dealership but instead to the state and county for the most part. The $additional charge does not even cover our cost to sell the vehicle back to the customer, as doing such takes more than one thinksWhen the customer traded in their vehicle they were given a tax credit against the purchase of the new vehicle which means they only paid taxes on the difference of the new vehicle after the trade in amount was reduced from the sale price of the new vehicleFor example if someone purchases a $20,vehicle with no trade in they will pay taxes on the full $20,but if that same customer has a trade in valued at $8,then they would only pay taxes on the $12,differenceIn short the customer cannot take the tax credit against the new vehicle and then not pay taxes to re purchaseIf the customer would not of traded in their vehicle they would of paid more taxes on the new vehicleWe apologize as we do not make state law but do abide by itMoving on to your needing repair we suggest maybe contacting the manufacture if you believe your vehicle should be covered under warrantyAs a dealership we are only service provider and not the manufacture which is who would provide any warranty if applicable. When customer brought vehicle into service it was diagnosed and determined not to be covered under warranty and that the manufacture would not pay for the repairOur service department can only perform authorized repairs either from the customer or the manufacture, basically whoever is paying for the repairIf we have no authorization or approval to make the repair we cannot perform any work. We are sorry you do not agree with our customer service where all departments work together to assist the customer in any wayMany of our customers find our customer service useful and are complementary of everyone wanting to help. At this time we do not have plans of changing company policy and will continue to allow our employees to assist our customers throughout the dealership. With that said, upon any future visits if will you let us know up front we will do our best to not have anyone assist you from any other department than the one you are visiting
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to provide an update on the status of the subject complaintSouthway Ford Mac Haik has responded, and accepted the
ESP cancelation which I submittedThank you for your assistancePlease update and close the subject complaint
Complaint: ***
I am rejecting this response because:This response does nothing to address the salesman who had me test drive a truck, who on three different occasions, told me he could make the price within my budget when I asked himAfter the test drive he refused to even show me the price because it was so far off the price I told him I could affordWhy did he have me test drive that vehicle and tell me I could afford it when he knew full well I could not afford it because I had told him what I could afford before, during, and after the test drive.I need you to honor the word of your salesmanHe either blatantly lied to me or your dealership does not honor their word
Regards,
*** ***