Initial Business Response / [redacted] (1000, 5, 2016/12/22) */ I am sorry the customer is not happy with the cleanliness of the vehicle or the fact that it only came with one keyWe give the customers the amount of keys we received when we trade for them or when we buy themI also wish he would have pointed out that the cleanliness of the car was not acceptable before taking possession as we could have corrected that easily at time of deliveryI will send him a check for $that should cover a detail in the area that they live in [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I noticed yesterday the car doesn't have a spare tire or rimThis is unbelievable they would have a car leave the lot like thisI firmly believe this car wasn't looked at or this is how every customer gets treated, I'm not sureI purchased the vehicle in the dark, I didn't see it in the light or maybe this would all be different as I called the salesperson the next daySo in closing I purchased a year vehicle I have to buy a spare tire and wheel and a 2nd key, and have the car detailedI shouldn't have to call times and then get told your screwed, you got a really good deal on the vehicleThe companies definition of a good deal and mine are totally different ideas.This has changed my car buying experience foreverI will not trust another dealership again after this buying experience
Initial Business Response / [redacted] (1000, 10, 2016/06/14) */ "I working directly with MrPerry we have agreed to provide reimbursement for the parts installed on his vehicle" Jim Sellers Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/06/14) */
Initial Business Response /* (1000, 14, 2014/12/04) */
I want to apologize for not answering this complaint sooner but I just received it December 3rd, I asked the store to get me copies of the paperwork to look overIn looking at the paperwork it shows that their Kia was the trade in on the
unit and they purchased a ImpalaWe did not sell them the car they were originally looking at and use it as a trade in so there was no money lost thereWe did sell them a Impala and they traded in their Kia on itThis was done on 1-9-Both Mrand Mrs *** were both on the contract as a buyer and a co buyerThey both signed on the paperwork on that dateI talked to *** *** our General Manager and he could not find anyone who remembered this deal being an issue with the customer at time of purchase*** was not employed at the time of sale)I do not see where we owe the ***'s any monies as they purchased the car from us after spending several hours according to them completing the deal and both Mrand Mrs*** signed the paperwork on the sale of the ImpalaPlease let me know if you need any additional information
*** ***
Initial Consumer Rebuttal /* (3000, 16, 2014/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know that the paper work excluded the ChevyThat is one of the complaintsThat paperwork was lost and that is where one of the problems layThe Chevy was sold to us, but the paper work for the trade in was discarded when the Chevy was sold to usThey put down in the paper work that the Kia was traded in on that car, but it was notThe other Chevy was actually traded in on that carWe were told that our Kia was already sold before this 2nd transaction began
Yes, we signed the paper work and told them that neither one of us understood the paper workMy husband has dementia and was not able to sign the papers in some places and I had to sign for him
We were under extreme duress before and at the time of the signingThe salesman kept pushing and pushing usIf they did not sell us the first Chevy, then they lied
When we asked for our Kia back, they said that our Kia had been sold alreadyOf course no one remembers the saleIf they did then they would have to admit that they lied and would be held accountable
We are both senior citizensI was and still am under a doctors care for anxiety disorder and often break downI am easily given to tears and frustration, and my husband does not understand any part of the paper work
The paper work excluded the Chevy but still added in the negative credit of that car plus the negative credit on the Kia a second timeI see them as a dishonest company that takes advantage of people in generalEveryone I have spoken with and mentioned Fletcher Ford's name to has told me that they had been ripped off in some way too
We are having to claim bankruptcy because of the position they have put us inWe would not be in this position had they given our Kia back to us but instead they lied and told us it had been sold and we had to purchase another car from them
We have been taken advantage of even more so because of our mental conditionsWe see them as crooksThat is how we have found many others that have been ripped off by them in one way or another
Final Business Response /* (4000, 21, 2014/12/17) */
Ms*** -
Mrand Mrs*** were originally interested in purchasing a Chevrolet ImpalaOn January 8, 2014, they test-drove the vehicle, signed a contract to buy the vehicle and took it home from the lot at that timeThey then returned the next day (January 9, 2014) stating that they did not like the Chevrolet ImpalaOn this same day, they then test-drove and purchased a Chevrolet Impala with 23,milesAs part of their purchase, the Merrills traded in a Kia RioThe Merrills executed a Retail Order for a Motor Vehicle which set forth the terms of the sale, a copy of which is attachedThe purchase agreement clearly indicates that the vehicle is a Chevrolet Impala that has 23,milesThe purchase price of the Impala was *** and there was a *** document preparation feeIn addition, the *** purchased a GAP insurance policy for *** and an extended service contract for *** The *** were given a tracredit of *** on their tra(Kia Rio)However, they owed *** on it at the timeAs a result, they had negative equity of *** Thus, the total purchase price (including the negative equity on their trade-in) was *** The Chevrolet Impala was the only vehicle sold to the *** We did not sell the Chevrolet Impala to the *** We cancelled that transaction at their requestFurther, the only trawe accepted was the Kia RioWe did not take the Chevrolet Impala as a tratowards the ImpalaWe simply allowed them to return that vehicle, at which time they purchased the Chevrolet Impala
The *** requested that we assist them in obtaining financing for their purchaseFinancing was approved by *** Credit UnionThe *** executed a financing agreement with *** setting forth the agreed-upon financing terms, a copy of which is attachedThe total amount financed was *** and not *** as referenced in the complaintThis is the same amount set forth in the Retail Order for a Motor Vehicle executed by the *** The financing agreement only included negative equity for the Kia Rio traded in by the *** It did not include any negative equity in the Chevrolet Impala, as asserted by the *** in their complaintAs set forth above, we did not sell them the Chevrolet Impala and it was not taken as a traon their purchase of the Chevrolet ImpalaIt was simply returned by the *** at the time they decided to purchase the Chevrolet Impala
We take great pride in customer satisfactionWe go out of our way to make sure the customer understands the documents and terms of any proposed transactionWe also take any complaint very seriously and, as a result, have investigated the *** allegations in depthThere is no indication that the *** did not understand the contract documents they were signing or did not want to purchase the Chevrolet Impala, as asserted in their complaintAs part of our investigation, we interviewed *** *** the salesman involved in the transactionMr*** does not recall the *** ever stating that they did not understand the contract documents or did not want to purchase the vehicleDuring the transaction, the *** informed Mr*** that they owned a rental home that they were trying to leaseHe told them he may be interestedThe *** came back to the dealership to discuss the rental home with Mr*** a few weeks laterThey never complained about their purchase or expressed any reservations about their interaction with FletcherThe rental home they discussed is actually currently being rented by another Fletcher employeeAccording to that employee, the *** have never expressed any dissatisfaction to him, eitherWe also interviewed *** *** who was the *** manager involved in the sale to the *** He states that the *** never indicated to him that they did not understand the contract documents or did not want to purchase the vehicleIn fact, to our knowledge, the *** have never expressed any dissatisfaction with their purchase until they filed this complaint almost an entire year after the purchaseWhile I regret that the *** are dissatisfied with their purchase and dealings with us, I simply do not see any reason why we would be obligated to reimburse them any portion of the purchase price for the vehicle
If you have any questions, or need any additional information, please feel free to give me a call
*** ***
Final Consumer Response /* (4200, 23, 2014/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** did not understand the contract, why we had to sign it and what was in contractHe was very distressed and disoriented by the time we got this farI was stressed out too because I did not understand this transaction eitherI didn't understand why it was against the law to take a car back once it was off their propertyNeither of us understood why we couldn't take back our RioWe both said several times that we did not understand the figures and wanted our car back
*** *** was the one who told us that the second car was a Chevrolet ImpalaIn fact, the only reason we accepted this car was because we were told by *** *** that once we took the car off the lot, it was against the law to take it back (referring to the Chevy) and all we could do is buy another carWe told *** that we wanted our Kia Rio back*** told us that the Rio had been soldI seriously doubt that it was
We had to settle for this ChevyWe did not find out until we registered the car that it was actually a vehicleYes it was on the paperwork, but we were so upset that we didn't look at the paperwork that we did not understand anywayWE DID NOT WANT THE CHEVYIt was forced upon us
*** keeps insisting that we were happy with the and I kept telling him we were not happy with this car we only settled for it because we were TOLD that we could not get the Rio back because it was against the law
After telling us it was against the law to take the car back after the Chevy had been off the lot *** then told us (on January 9th) that he could not give us the Rio back because it was sold
When he said that we could not do anything but buy another car off their lot, we were trapped and at that time we realized thatThere was nothing we could do but buy another car from themWE DID NOT WANT THAT, WE WANTED OUR RIO BACKThey would not do that
No, we have not complained in the past year because we are still upset about this situation and don't understand how we ended up like this
We are on a fixed incomeThere is no way that we could THEN OR NOW make *** plus car paymentsWe were trappedWe didn't understand any of thisI believe that this was stated once or twice by me and my husband as well while we were being forced to sign papers for a car we didn't ask for nor did we wantWe had told *** and everyone else that we could not afford a high paymentWE were paying *** a month for the Rio and that was a hardship
We were told by *** that this was basically our choicesWe could buy this car, or go home with no car(Not an exact quote) There was a problem getting the financing for this overpriced carThere was no finance company that would take this onWe wanted our Rio back and were told that we could not have it
Since there was a problem getting any financing for it, there were a lot of applications sent outOur credit score dropped from *** and *** to the low *** If just one person had an ounce of conscience, we would have been told been given our Rio back and told to go homeWE WOULD HAVE DONE THAT, WHICH IS WHAT WE WANTED!
I get stressed out very quickly and when I do I am on the verge of tears all the timeI am weak and often don't know what to do when I am caught in a situation such as thisThis could and was the case this nightI am still upset and stressed out over this situation and that is why we have never gone back to the dealership to complain
As far as us not complaining to our tenant, what is that? He is our tenant, not our friendIt is none of his business what our affairs are and I have never even seen himWe have a manager taking care of that business and there is a reason for that
I do not do confrontations well at allI break down and am not able to follow anything being saidHow serious do you think anyone can take me when I am falling apart?
We were pressured into selling our car that we didn't want to sell or trade inWe were not in the market for a new or used oneWe were lied to
*** *** told us it was against the law to take back a car that was sold to us once it was driven off the lotWe were told that we had to buy a car from them
When we brought back the Chevy the next day we told *** that we would like to have our Rio back***, told us on January 9th that our Rio had been soldI didn't believe him then and I don't believe that now
Don't you understand that we were roped into this situation by high pressure tactics and lies that were told to us? Of course the financial man did not see any of this high pressure going on, but he did hear us say that we didn't come in to buy a carHe heard us say that we didn't understand the figuresI know that they see many people in the course of a year and are not going to remember everyone and every situation even if it is a unique one
We feel ripped off because we couldn't get our own car back the next day and had high pressure tactics used on us to get us to buy a car we didn't wantWe had high pressure tactics used to buy that *** warranty we really didn't want either and as I am writing this I remember not wanting that warranty because of the cost of itWe had high pressure tactics used on us to purchase that warranty anyway
We did get that money back but only from a new employee who had not been involved in this sale or the process of itWe had tried to get it back from others but were told to waitWe waited a long time while everyone told us it was not their job and wasn't sure who's it wasWe gave up and went home
Initial Business Response /* (1000, 10, 2014/12/04) */
We tried to contact this customer yesterday and left a message for themThe vehicle has not been in our shop nor have we heard from customer since the sale
We did a VIN inquiry through Ford and there are no outstanding recalls or
campaigns on this vehicleLooking at his handwritten statement, he mentions TV...perhaps he saw something there that got him worried
At this point I do not see that there is anything to do as a franchised dealer we are not the ones that issues or determines what happens with recallsThat is Ford Motor CompanyIF he has any current concerns we will be happy to address those with the customer
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I stand by my complants/shop foreman didnt give report,etc.I can see why,I will not buy truck,etc.there,or tell others,also!called salesman mr.***,who gave *** *** XXX XXX XXXXph.after trys to check truck out/runaround,they sell n for get you!*** *** carthage,mo.thx
Final Business Response /* (4000, 19, 2014/12/17) */
*** *** talked with the customer yesterday and he told *** that everything was fine with the truck and that he was satisfied with it
*** ***
Initial Business Response /* (1000, 5, 2015/01/02) */
When we sold the vehicle there was nothing in the paperwork to let us know there was a free oil change. The WE OWE that we have all customers sign did state that we would clean/detail unit and give a free tank of gas. That is all that we had to...
go on. Since I called them today [redacted] our GM found a note in our CRM that the salesman put in that we would give lifetime free oil changes. We do not offer this at this store so I think that that caused all the confusion. Since he put the notes in we are obviously going to honor that and give the customer free oil changes.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they never addressed why I was ignored for basically 9 months. Nothing on never returning an email, or those unreturned voicemails. Nothing on the time I was told I would be called back and wasn't. Nevermind that I told all of this to [redacted] himself and he did nothing about it until I reported it. Granted I got a very nice phone call from [redacted] (the salesman) but Mr. [redacted] himself after assuring me he didn't do business like this had my phone number and chose not to do anything about it. I also find it telling that you guys have had poor communication with each other because I was promised "2 years of changes" not a lifetime, of course I now have a card that says I get "2 years" but I was now told a lifetime. Not that I really have any desire to go back to the dealership for as long as I own this car.
Final Business Response /* (4000, 9, 2015/01/13) */
Don't know what else to say. I apologized in my earler response and stated why there was confusion regarding the oilchange and went on to say we would honor his liftime free oil changes.
[redacted]
Initial Business Response /* (1000, 10, 2016/06/14) */
"I working directly with Mr. Perry we have agreed to provide reimbursement for the parts installed on his vehicle"
Jim Sellers
Initial Consumer Rebuttal /* (2000, 11, 2016/06/14) */
Initial Business Response /* (1000, 12, 2015/05/22) */
We sold this car In July of 2013 and this is the first that remember hearing of a problem. I did talk to our current [redacted] and he said that he did talk with this Gentlemen approximately 6 months ago about trying him out of the car...
for a preowned one like he said he wants for about [redacted] difference at that time but never heard back from him after they visited. We will be happy to work with the customer to resolve this matter. Please have him come by the dealership or call [redacted] and set up an appointment.
[redacted]
Initial Business Response /* (1000, 5, 2016/12/22) */
I am sorry the customer is not happy with the cleanliness of the vehicle or the fact that it only came with one key. We give the customers the amount of keys we received when we trade for them or when we buy them. I also wish he would have...
pointed out that the cleanliness of the car was not acceptable before taking possession as we could have corrected that easily at time of delivery. I will send him a check for $100 that should cover a detail in the area that they live in.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I noticed yesterday the car doesn't have a spare tire or rim. This is unbelievable they would have a car leave the lot like this. I firmly believe this car wasn't looked at or this is how every customer gets treated, I'm not sure. I purchased the vehicle in the dark, I didn't see it in the light or maybe this would all be different as I called the salesperson the next day. So in closing I purchased a 2016 year vehicle I have to buy a spare tire and wheel and a 2nd key, and have the car detailed. I shouldn't have to call 8 times and then get told your screwed, you got a really good deal on the vehicle. The companies definition of a good deal and mine are 2 totally different ideas.This has changed my car buying experience forever. I will not trust another dealership again after this buying experience.
Initial Business Response / [redacted] (1000, 5, 2016/12/22) */ I am sorry the customer is not happy with the cleanliness of the vehicle or the fact that it only came with one keyWe give the customers the amount of keys we received when we trade for them or when we buy themI also wish he would have pointed out that the cleanliness of the car was not acceptable before taking possession as we could have corrected that easily at time of deliveryI will send him a check for $that should cover a detail in the area that they live in [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/12/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I noticed yesterday the car doesn't have a spare tire or rimThis is unbelievable they would have a car leave the lot like thisI firmly believe this car wasn't looked at or this is how every customer gets treated, I'm not sureI purchased the vehicle in the dark, I didn't see it in the light or maybe this would all be different as I called the salesperson the next daySo in closing I purchased a year vehicle I have to buy a spare tire and wheel and a 2nd key, and have the car detailedI shouldn't have to call times and then get told your screwed, you got a really good deal on the vehicleThe companies definition of a good deal and mine are totally different ideas.This has changed my car buying experience foreverI will not trust another dealership again after this buying experience
Initial Business Response / [redacted] (1000, 10, 2016/06/14) */ "I working directly with MrPerry we have agreed to provide reimbursement for the parts installed on his vehicle" Jim Sellers Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/06/14) */
Initial Business Response /* (1000, 14, 2014/12/04) */
I want to apologize for not answering this complaint sooner but I just received it December 3rd, I asked the store to get me copies of the paperwork to look overIn looking at the paperwork it shows that their Kia was the trade in on the
unit and they purchased a ImpalaWe did not sell them the car they were originally looking at and use it as a trade in so there was no money lost thereWe did sell them a Impala and they traded in their Kia on itThis was done on 1-9-Both Mrand Mrs *** were both on the contract as a buyer and a co buyerThey both signed on the paperwork on that dateI talked to *** *** our General Manager and he could not find anyone who remembered this deal being an issue with the customer at time of purchase*** was not employed at the time of sale)I do not see where we owe the ***'s any monies as they purchased the car from us after spending several hours according to them completing the deal and both Mrand Mrs*** signed the paperwork on the sale of the ImpalaPlease let me know if you need any additional information
*** ***
Initial Consumer Rebuttal /* (3000, 16, 2014/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know that the paper work excluded the ChevyThat is one of the complaintsThat paperwork was lost and that is where one of the problems layThe Chevy was sold to us, but the paper work for the trade in was discarded when the Chevy was sold to usThey put down in the paper work that the Kia was traded in on that car, but it was notThe other Chevy was actually traded in on that carWe were told that our Kia was already sold before this 2nd transaction began
Yes, we signed the paper work and told them that neither one of us understood the paper workMy husband has dementia and was not able to sign the papers in some places and I had to sign for him
We were under extreme duress before and at the time of the signingThe salesman kept pushing and pushing usIf they did not sell us the first Chevy, then they lied
When we asked for our Kia back, they said that our Kia had been sold alreadyOf course no one remembers the saleIf they did then they would have to admit that they lied and would be held accountable
We are both senior citizensI was and still am under a doctors care for anxiety disorder and often break downI am easily given to tears and frustration, and my husband does not understand any part of the paper work
The paper work excluded the Chevy but still added in the negative credit of that car plus the negative credit on the Kia a second timeI see them as a dishonest company that takes advantage of people in generalEveryone I have spoken with and mentioned Fletcher Ford's name to has told me that they had been ripped off in some way too
We are having to claim bankruptcy because of the position they have put us inWe would not be in this position had they given our Kia back to us but instead they lied and told us it had been sold and we had to purchase another car from them
We have been taken advantage of even more so because of our mental conditionsWe see them as crooksThat is how we have found many others that have been ripped off by them in one way or another
Final Business Response /* (4000, 21, 2014/12/17) */
Ms*** -
Mrand Mrs*** were originally interested in purchasing a Chevrolet ImpalaOn January 8, 2014, they test-drove the vehicle, signed a contract to buy the vehicle and took it home from the lot at that timeThey then returned the next day (January 9, 2014) stating that they did not like the Chevrolet ImpalaOn this same day, they then test-drove and purchased a Chevrolet Impala with 23,milesAs part of their purchase, the Merrills traded in a Kia RioThe Merrills executed a Retail Order for a Motor Vehicle which set forth the terms of the sale, a copy of which is attachedThe purchase agreement clearly indicates that the vehicle is a Chevrolet Impala that has 23,milesThe purchase price of the Impala was *** and there was a *** document preparation feeIn addition, the *** purchased a GAP insurance policy for *** and an extended service contract for *** The *** were given a tracredit of *** on their tra(Kia Rio)However, they owed *** on it at the timeAs a result, they had negative equity of *** Thus, the total purchase price (including the negative equity on their trade-in) was *** The Chevrolet Impala was the only vehicle sold to the *** We did not sell the Chevrolet Impala to the *** We cancelled that transaction at their requestFurther, the only trawe accepted was the Kia RioWe did not take the Chevrolet Impala as a tratowards the ImpalaWe simply allowed them to return that vehicle, at which time they purchased the Chevrolet Impala
The *** requested that we assist them in obtaining financing for their purchaseFinancing was approved by *** Credit UnionThe *** executed a financing agreement with *** setting forth the agreed-upon financing terms, a copy of which is attachedThe total amount financed was *** and not *** as referenced in the complaintThis is the same amount set forth in the Retail Order for a Motor Vehicle executed by the *** The financing agreement only included negative equity for the Kia Rio traded in by the *** It did not include any negative equity in the Chevrolet Impala, as asserted by the *** in their complaintAs set forth above, we did not sell them the Chevrolet Impala and it was not taken as a traon their purchase of the Chevrolet ImpalaIt was simply returned by the *** at the time they decided to purchase the Chevrolet Impala
We take great pride in customer satisfactionWe go out of our way to make sure the customer understands the documents and terms of any proposed transactionWe also take any complaint very seriously and, as a result, have investigated the *** allegations in depthThere is no indication that the *** did not understand the contract documents they were signing or did not want to purchase the Chevrolet Impala, as asserted in their complaintAs part of our investigation, we interviewed *** *** the salesman involved in the transactionMr*** does not recall the *** ever stating that they did not understand the contract documents or did not want to purchase the vehicleDuring the transaction, the *** informed Mr*** that they owned a rental home that they were trying to leaseHe told them he may be interestedThe *** came back to the dealership to discuss the rental home with Mr*** a few weeks laterThey never complained about their purchase or expressed any reservations about their interaction with FletcherThe rental home they discussed is actually currently being rented by another Fletcher employeeAccording to that employee, the *** have never expressed any dissatisfaction to him, eitherWe also interviewed *** *** who was the *** manager involved in the sale to the *** He states that the *** never indicated to him that they did not understand the contract documents or did not want to purchase the vehicleIn fact, to our knowledge, the *** have never expressed any dissatisfaction with their purchase until they filed this complaint almost an entire year after the purchaseWhile I regret that the *** are dissatisfied with their purchase and dealings with us, I simply do not see any reason why we would be obligated to reimburse them any portion of the purchase price for the vehicle
If you have any questions, or need any additional information, please feel free to give me a call
*** ***
Final Consumer Response /* (4200, 23, 2014/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** did not understand the contract, why we had to sign it and what was in contractHe was very distressed and disoriented by the time we got this farI was stressed out too because I did not understand this transaction eitherI didn't understand why it was against the law to take a car back once it was off their propertyNeither of us understood why we couldn't take back our RioWe both said several times that we did not understand the figures and wanted our car back
*** *** was the one who told us that the second car was a Chevrolet ImpalaIn fact, the only reason we accepted this car was because we were told by *** *** that once we took the car off the lot, it was against the law to take it back (referring to the Chevy) and all we could do is buy another carWe told *** that we wanted our Kia Rio back*** told us that the Rio had been soldI seriously doubt that it was
We had to settle for this ChevyWe did not find out until we registered the car that it was actually a vehicleYes it was on the paperwork, but we were so upset that we didn't look at the paperwork that we did not understand anywayWE DID NOT WANT THE CHEVYIt was forced upon us
*** keeps insisting that we were happy with the and I kept telling him we were not happy with this car we only settled for it because we were TOLD that we could not get the Rio back because it was against the law
After telling us it was against the law to take the car back after the Chevy had been off the lot *** then told us (on January 9th) that he could not give us the Rio back because it was sold
When he said that we could not do anything but buy another car off their lot, we were trapped and at that time we realized thatThere was nothing we could do but buy another car from themWE DID NOT WANT THAT, WE WANTED OUR RIO BACKThey would not do that
No, we have not complained in the past year because we are still upset about this situation and don't understand how we ended up like this
We are on a fixed incomeThere is no way that we could THEN OR NOW make *** plus car paymentsWe were trappedWe didn't understand any of thisI believe that this was stated once or twice by me and my husband as well while we were being forced to sign papers for a car we didn't ask for nor did we wantWe had told *** and everyone else that we could not afford a high paymentWE were paying *** a month for the Rio and that was a hardship
We were told by *** that this was basically our choicesWe could buy this car, or go home with no car(Not an exact quote) There was a problem getting the financing for this overpriced carThere was no finance company that would take this onWe wanted our Rio back and were told that we could not have it
Since there was a problem getting any financing for it, there were a lot of applications sent outOur credit score dropped from *** and *** to the low *** If just one person had an ounce of conscience, we would have been told been given our Rio back and told to go homeWE WOULD HAVE DONE THAT, WHICH IS WHAT WE WANTED!
I get stressed out very quickly and when I do I am on the verge of tears all the timeI am weak and often don't know what to do when I am caught in a situation such as thisThis could and was the case this nightI am still upset and stressed out over this situation and that is why we have never gone back to the dealership to complain
As far as us not complaining to our tenant, what is that? He is our tenant, not our friendIt is none of his business what our affairs are and I have never even seen himWe have a manager taking care of that business and there is a reason for that
I do not do confrontations well at allI break down and am not able to follow anything being saidHow serious do you think anyone can take me when I am falling apart?
We were pressured into selling our car that we didn't want to sell or trade inWe were not in the market for a new or used oneWe were lied to
*** *** told us it was against the law to take back a car that was sold to us once it was driven off the lotWe were told that we had to buy a car from them
When we brought back the Chevy the next day we told *** that we would like to have our Rio back***, told us on January 9th that our Rio had been soldI didn't believe him then and I don't believe that now
Don't you understand that we were roped into this situation by high pressure tactics and lies that were told to us? Of course the financial man did not see any of this high pressure going on, but he did hear us say that we didn't come in to buy a carHe heard us say that we didn't understand the figuresI know that they see many people in the course of a year and are not going to remember everyone and every situation even if it is a unique one
We feel ripped off because we couldn't get our own car back the next day and had high pressure tactics used on us to get us to buy a car we didn't wantWe had high pressure tactics used to buy that *** warranty we really didn't want either and as I am writing this I remember not wanting that warranty because of the cost of itWe had high pressure tactics used on us to purchase that warranty anyway
We did get that money back but only from a new employee who had not been involved in this sale or the process of itWe had tried to get it back from others but were told to waitWe waited a long time while everyone told us it was not their job and wasn't sure who's it wasWe gave up and went home
Initial Business Response /* (1000, 10, 2014/12/04) */
We tried to contact this customer yesterday and left a message for themThe vehicle has not been in our shop nor have we heard from customer since the sale
We did a VIN inquiry through Ford and there are no outstanding recalls or
campaigns on this vehicleLooking at his handwritten statement, he mentions TV...perhaps he saw something there that got him worried
At this point I do not see that there is anything to do as a franchised dealer we are not the ones that issues or determines what happens with recallsThat is Ford Motor CompanyIF he has any current concerns we will be happy to address those with the customer
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I stand by my complants/shop foreman didnt give report,etc.I can see why,I will not buy truck,etc.there,or tell others,also!called salesman mr.***,who gave *** *** XXX XXX XXXXph.after trys to check truck out/runaround,they sell n for get you!*** *** carthage,mo.thx
Final Business Response /* (4000, 19, 2014/12/17) */
*** *** talked with the customer yesterday and he told *** that everything was fine with the truck and that he was satisfied with it
*** ***
Initial Business Response /* (1000, 5, 2015/01/02) */
When we sold the vehicle there was nothing in the paperwork to let us know there was a free oil change. The WE OWE that we have all customers sign did state that we would clean/detail unit and give a free tank of gas. That is all that we had to...
go on. Since I called them today [redacted] our GM found a note in our CRM that the salesman put in that we would give lifetime free oil changes. We do not offer this at this store so I think that that caused all the confusion. Since he put the notes in we are obviously going to honor that and give the customer free oil changes.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they never addressed why I was ignored for basically 9 months. Nothing on never returning an email, or those unreturned voicemails. Nothing on the time I was told I would be called back and wasn't. Nevermind that I told all of this to [redacted] himself and he did nothing about it until I reported it. Granted I got a very nice phone call from [redacted] (the salesman) but Mr. [redacted] himself after assuring me he didn't do business like this had my phone number and chose not to do anything about it. I also find it telling that you guys have had poor communication with each other because I was promised "2 years of changes" not a lifetime, of course I now have a card that says I get "2 years" but I was now told a lifetime. Not that I really have any desire to go back to the dealership for as long as I own this car.
Final Business Response /* (4000, 9, 2015/01/13) */
Don't know what else to say. I apologized in my earler response and stated why there was confusion regarding the oilchange and went on to say we would honor his liftime free oil changes.
[redacted]
Initial Business Response /* (1000, 10, 2016/06/14) */
"I working directly with Mr. Perry we have agreed to provide reimbursement for the parts installed on his vehicle"
Jim Sellers
Initial Consumer Rebuttal /* (2000, 11, 2016/06/14) */
Initial Business Response /* (1000, 12, 2015/05/22) */
We sold this car In July of 2013 and this is the first that remember hearing of a problem. I did talk to our current [redacted] and he said that he did talk with this Gentlemen approximately 6 months ago about trying him out of the car...
for a preowned one like he said he wants for about [redacted] difference at that time but never heard back from him after they visited. We will be happy to work with the customer to resolve this matter. Please have him come by the dealership or call [redacted] and set up an appointment.
[redacted]
Initial Business Response /* (1000, 5, 2016/12/22) */
I am sorry the customer is not happy with the cleanliness of the vehicle or the fact that it only came with one key. We give the customers the amount of keys we received when we trade for them or when we buy them. I also wish he would have...
pointed out that the cleanliness of the car was not acceptable before taking possession as we could have corrected that easily at time of delivery. I will send him a check for $100 that should cover a detail in the area that they live in.
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I noticed yesterday the car doesn't have a spare tire or rim. This is unbelievable they would have a car leave the lot like this. I firmly believe this car wasn't looked at or this is how every customer gets treated, I'm not sure. I purchased the vehicle in the dark, I didn't see it in the light or maybe this would all be different as I called the salesperson the next day. So in closing I purchased a 2016 year vehicle I have to buy a spare tire and wheel and a 2nd key, and have the car detailed. I shouldn't have to call 8 times and then get told your screwed, you got a really good deal on the vehicle. The companies definition of a good deal and mine are 2 totally different ideas.This has changed my car buying experience forever. I will not trust another dealership again after this buying experience.