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Richard's Heating and A/C

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Richard's Heating and A/C Reviews (1)

[redacted] is in the network of [redacted], a Home Appliance Protection Plan Company. When My Air Conditioner went out July 1,2012. [redacted] came to check my Air Conditioning Unit. He and one of his employees went upstairs to inspect my unit which we had to defrost. [redacted] Said that the unit looked GOOD by looking underneath the water heater. He went outside to check the external unit. He said that the external unit had a leak and needed to be replaced. He made a report, sent it to [redacted] requesting a new external A/C unit. Due to the holidays up til now I have no A/C. [redacted]'s Employees came out on July 9,2012, replaced the external unit, and told me everything was fine. I checked the internal unit the next morning and it was iced over. I called [redacted] and one of his employees came out and added more freon to the external unit. After 3 hours the unit quit working, which was bought to my attention by my home improvement contractor. I called [redacted]. They contacted [redacted] reported to [redacted] that my coils were clogged. [redacted] NEVER mentioned in ANY REPORT PRIOR about any clogs in my A/C unit. I assured [redacted] my unit was REGULARLY serviced and maintained. [redacted] NEVER took apart, or inspected the internal unit, and lied to [redacted] and was paid to install a new external unit, I had to Pay $310.00 for the external unit to be deposed of. Today, (July 11,2012) [redacted] sent another company out to inspect the unit and found that not only was my A/C Unit Clean , NOT clogged but found that there was a leak in the INTERNAL A/C coil which had been in my home since I replaced it back in 1999. That is how well I have maintained my units. [redacted] LIED to Total Protecteion, took their money, LIED to me and took my money. His ethics, as well as his deceptive business practices need to be investigated to see how many consumers have fallen victim of [redacted]'s Poor and deceptive business tactics

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Description: Air conditioning & Heating Contractors - Residential

Address: PO Box 1547, Helotes, Texas, United States, 78023


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