Sent: Thursday, February 15, 2:PM Subject: ID [redacted] [...] Complaint ID [redacted] by [redacted] has been resolved The business provided a refund on 2/2/of $as requested [...] Thank you, John ***
Sent: Thursday, December 21, 5:PM Subject: Revdex.com Case # [redacted] Timeline: 6/6/ART of Greater Houston (ART) contacted by [redacted] Claims Adjuster, [redacted] (Agent) requesting our services to restore canvas paintings damaged by fire and smoke on behalf of her client [redacted] (homeowner) at residence [redacted] ** ***6/7/Arrived at homeowners residence and examined damaged pieces Confirmed with homeowner the canvas paintings could be restored Homeowner voiced concerns about the restoration cost ART explained the restoration costs could be reduced by not replacing the damaged frames Homeowner signs Work Authorization (attachment 1)6/8/ART provided written estimate to Agent and Homeowner for approval before beginning the restorationFrames are excluded from the work scope except item where it was mistakenly included(attachment 2) 6/14/Agent approves estimate and confirms insurance will be issuing payment(attachment 3) 6/15/Homeowner verbally approves estimate and is documented in email(attachment 4) 6/22/At beginning of restoration process, ART discovered spreader bars damaged and submitted revised estimate for replacement spreader bars(attachment 5) 6/23/Homeowner disagrees with spreader bar replacement costs6/26/ART agrees to supply spreader bars free of charge6/26/Final estimate is approved and restoration continues(attachment 6) 11/21/ART receives payment of $from Homeowner and delivery is scheduled 12/14/ART delivers restored canvas paintings to Homeowner Certificate of Satisfaction is signed (attachment 7) 12/14/Homeowner calls ART inquiring about missing frames ART explains frames were excluded from the work scope as agreed during the pion 6/7/and as confirmed in the written estimatesART reviews invoice and finds cost for one frame was included for item ART offers to refund $235.44, the cost of the one frame that was inadvertently included in the invoice(attachment 8) 12/17/ ART contacts Agent inquiring if insurance company can cover the cost of replacement frames 12/18/ Agent advises the limits on the policy have been met and if Homeowner wants frames she will need to pay for them (attachment 9) 12/20/ART receives notification of complaint from Revdex.com 12/21/ART submits email stating the canvas paintings were provided with hanging hardware and they can be hung as returned; however, ART offered to prepare an estimate to supply and install new frames (attachment 10)
Sent: Thursday, February 15, 2:PM Subject: ID [redacted] [...] Complaint ID [redacted] by [redacted] has been resolved The business provided a refund on 2/2/of $as requested [...] Thank you, John ***
Sent: Thursday, December 21, 5:PM Subject: Revdex.com Case # [redacted] Timeline: 6/6/ART of Greater Houston (ART) contacted by [redacted] Claims Adjuster, [redacted] (Agent) requesting our services to restore canvas paintings damaged by fire and smoke on behalf of her client [redacted] (homeowner) at residence [redacted] ** ***6/7/Arrived at homeowners residence and examined damaged pieces Confirmed with homeowner the canvas paintings could be restored Homeowner voiced concerns about the restoration cost ART explained the restoration costs could be reduced by not replacing the damaged frames Homeowner signs Work Authorization (attachment 1)6/8/ART provided written estimate to Agent and Homeowner for approval before beginning the restorationFrames are excluded from the work scope except item where it was mistakenly included(attachment 2) 6/14/Agent approves estimate and confirms insurance will be issuing payment(attachment 3) 6/15/Homeowner verbally approves estimate and is documented in email(attachment 4) 6/22/At beginning of restoration process, ART discovered spreader bars damaged and submitted revised estimate for replacement spreader bars(attachment 5) 6/23/Homeowner disagrees with spreader bar replacement costs6/26/ART agrees to supply spreader bars free of charge6/26/Final estimate is approved and restoration continues(attachment 6) 11/21/ART receives payment of $from Homeowner and delivery is scheduled 12/14/ART delivers restored canvas paintings to Homeowner Certificate of Satisfaction is signed (attachment 7) 12/14/Homeowner calls ART inquiring about missing frames ART explains frames were excluded from the work scope as agreed during the pion 6/7/and as confirmed in the written estimatesART reviews invoice and finds cost for one frame was included for item ART offers to refund $235.44, the cost of the one frame that was inadvertently included in the invoice(attachment 8) 12/17/ ART contacts Agent inquiring if insurance company can cover the cost of replacement frames 12/18/ Agent advises the limits on the policy have been met and if Homeowner wants frames she will need to pay for them (attachment 9) 12/20/ART receives notification of complaint from Revdex.com 12/21/ART submits email stating the canvas paintings were provided with hanging hardware and they can be hung as returned; however, ART offered to prepare an estimate to supply and install new frames (attachment 10)