Richards Paving

I was very unpleased with the customer service We spent more than $2k to have a driveway tear out and re-lay down in April We contacted the company in March of before the year warranty was to expire to have them check on the driveway because of the winter weather and the significant frost heave that we believed we experienced The company did come out to assess but, much to our shock, their only response was that the driveway needed a seal coat, and it should have been seal coated within days of the new driveway being laid If that was the case, why weren't we told that? Why wouldn't they just have scheduled that service when we spent over $2k on the new driveway/signed that contract? Surely we would have spent another $to get the timely sealcoating and protect our investment in the new driveway Upon being advised this, we signed a contract on April 14, for a seal coating As of July 17, it's still not done Some other examples of poor customer service along the way are as follows After being advised on at least one prior occasion that it would be done but it wasn't, we were last advised on July 2nd, that it would be done on July 7th It was not done and no phone call was made to advise us that it wouldn't be or to reschedule it We called the company to follow up on July 17th, and spoke to the "owner's wife" who did nothing but point out that some handbook allegedly advised us of the day sealcoat need (which, candidly, was no longer our issue because what's done is done, but rather just something we raised in the context of inquiring why the sealcoat still wasn't done for us after having booked in April 2015), and then she interrupted to point out that while we signed in April, sealcoating didn't start until mid-June so it hadn't been that long However, what she didn't do was speak to why ours was still not done and why we didn't get a call regarding the July 7th scheduled date All said and done, it was a frustrating customer service experience, had a 'used car salesman' feel since we kept getting strung along, and we cancelled our agreement and moved to another vendor

Good Afternoon,We did install a concrete pad in and Richards Paving replaced the concrete pad in 2014, even though it clearly states that we are not responsible for any "cracking after concrete installation" (please see attached contract).Mr [redacted] did stop in the office and spoke to another Estimator, [redacted] , but we have no record of any phones and/or letters until we received his certified letter in July I called Mr [redacted] when I received the certified letter and told him that his Estimator, [redacted] would be out, which he was and took pictures.I spoke with Mr [redacted] this morning and explained that we've already replaced it once, even though it was our opinion that the extreme cold temperatures we experienced caused his cracking and we feel that the most recent cracking again, is a result of brutally cold temperatures Unfortunately, we can not control the weather I explained to Mr [redacted] that we felt this was an act of nature (cold temperatures) and per his contract, we are not responsible for the cracking.I told Mr [redacted] that I was aware of his complaint with the Revdex.com and that I was going to reply today with a copy of his contract, which is attached and he kindly stated that I would be hearing from him.Best Regards, [redacted]

Worst job ever ! The average parking lot looks better than my drivewayThey did my driveway over years ago so thought I would get the same perfection, wow how I was so wrongI had my single driveway turned into a doubleFrom the estimator to [redacted] himself what a total let downNothing but excuses, I guess when you get so big a little job means nothing to himThe driveway looks so smooth in spots and large stone in othersSo many seams and high lips, it really looks like crapThey also cracked the concrete curbing with their paver and have yet offered to replace or repair itStill waiting for them to come back and try to fix the appearance of the driveway if they can now Please read this and take second thought of hiring Richards Paving as there are better pavers out there at a better price

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAlthough the majority of their response is accurate, there claim that only inches for the low areas was agreed upon is and not in the contractThe contract states they would "fill in the low areas" and they did notWhen [redacted] came back to the Facility NO MENTION of a drain being needed was spoken aboutAs soon as he walked up to he said " I can clearly see the low area"BFM did agree that we would not have 100% drainage but we never agreed to have a lake at the end of our drivewayIf the drain was needed, why did Richards not tell us that when they gave us the estimate? Why would they pave over something and then tell us we have to tear it up and add a drain to not have the Lake at the end of the driveThe driveway now holds more water than it ever did before and that was the issue we were trying to resolve with paving in the first place and what Richards told us they could assist withAgain it was not to be 100% drainage but there was also not to be a puddle inches deep and ft long and foot wide at the end of the drive

Met with customer and we have agreed to replace drivewayProcess has begunSent on: 10/3/8:15:AM

Had our driveway milled in January via (Asphalt Millings) Less then months later we were in contact (with the very rude) [redacted] (owner) because horrible pitting had occured in the "freshly" milled driveway He supposedly sent someone out to inspect the issue and said nothing was his fault but he would send us millings to fill the pot holes up Had half a truck of millings dumped at our house today (7/31/2018) months later but no one to repair the pot holes Even his own employees who dropped the millings off said our driveway didn't look right and the millings basically looked more like crush and run instead

The Owner would like to schedule a time to look at the [redacted] ' driveway Please call [redacted] to schedule a time

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hopefully the new driveway will be installed before it gets to cold to put asphalt down!! Regards,