Richards Roofing & Exteriors

See attached

Complaint: [redacted] I am rejecting this response because: - There was no solution proposed - I have received one additional bid for $for a similar solutionA second bid is in progress but they want to conduct a second visit after having some additional questionsI appreciate their thoroughness and in hindsight regret that Richards Roofing did not spend more time in their initial bid for the projectPerhaps the $3,cost or their inability to repair would have been addressed avoiding this situation - The initial bid in April absolutely involved repairing the front porchWe had additional phone calls on it as was a key factor in my decision to move forward with the roof repair this yearIt was said to be a small repair the Richards Roofing team was capable of handling+months later and bids of $3,& a revision to $2,go beyond the time and materials notation in the contractI had to call numerous times to even get those inflated bidsRichards Roofing essentially has walked away from the front porch element of the project that again has been paid in full-Based on the initial bid and conversations throughout the process, the contract line “Masonite siding repair at front porch/house junction to be performed on a time and material basis” indicates some level of work was included in the bid if not the full scope of workI fully understand the contract verbiage pertaining to the roof that if plywood is damaged once the roof is exposed there may be additional costsOnce again however, the front porch trim was a key item discussed during the bidding process- The "fact" that the roof work was completed before I was notified of Richards Roofing inability to complete the work make the offer to replace the front porch roof insignificant The primary purpose of selecting Richards Roofing was to their ability to install the roof and fix the front porch at the same timeThat not only has not happened but has required me to seek out & take off work to explore other optionsRichards Roofing made the decision on their own to roof the porch before I was notified the siding could not be doneThe offer to come back and lay the roof again should have no financial impact as it should have never been done until the siding work could be completedOnce again, I went with Richards Roofing to complete the roof and front porch repairs to ensure the completion of one didn't interfere with the otherYes, my complaint involves a great deal of disappointment but this is strictly a financially based complaintWhatever the reason, I am left with a front porch that is actually in worse condition as the one side was removed during the roof installation While anxious to have completed, a good faith effort is not being made to fulfill the written and verbal commitments that earned the business Richards Roofing has their money in full, I have an incomplete project Sincerely, [redacted]

In response to Mr [redacted] ’s rejection of our proposed solution to his problem, we stand by our original offer The offer is to return to the home, replace the roofing materials only on the front porch after carpentry work is completed by a carpentry contractor, with no charge for our labor or materials Incidentally, we had made this offer prior to him contacting the Revdex.com in an effort to curb his disappointment in the situation

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ We never informed Ms [redacted] that we would not take care of her issuesAfter she cancelled appointments we made with her, it was quite a while before she finally allowed us to have our superintendent and a repair foreman meet her at the house When our superintendent started to explain why he thinks the roofers performed some of the items like they did, she started calling them vulgar names, and screamed at them to "get the [redacted] _ off of my property." At that point, he did what she said, packed up and left the propertyWe have since made an appointment with Ms [redacted] for Friday, July at 7:a.mfor one of our foreman and myself to meet her and AGAIN try to investigate the situation, and make a list of the items we need to take care ofAt that time, we will be video taping the roof views, along with her response to our personnel as well as her response to our findingsWe will then present our specifications to herIf she would like us to perform the specifications according to our workmanship warranty, she will be asked to sign off on them We will send the Revdex.com an update of the situation after Friday's meeting Thank you, [redacted] ***